Staff

Management

Joe Joseph III

Joe Joseph III

Sales Manager
50 Reviews
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Brad Elliott

Brad Elliott

Managing Partner / General Manager
18 Reviews
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James Munoz

James Munoz

Sales Manager
14 Reviews
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Sherry Woodyard

Sherry Woodyard

Customer Relations Manager
9 Reviews
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Jason Bruce

Jason Bruce

Assistant General Manager
8 Reviews
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Ruben Barrientoz

Ruben Barrientoz

General Sales Manager
5 Reviews
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Nathan Mackey

Nathan Mackey

Service Manager
3 Reviews
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Christian Carrasco

Christian Carrasco

Sales Manager
2 Reviews
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Brian Chock

Brian Chock

Sales Manager
1 Review
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Hillary Hesser

Hillary Hesser

Customer Relations
1 Review
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KC Kalman

KC Kalman

Parts Director
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Mark Peeler

Mark Peeler

Service Director
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Jason Shaw

Jason Shaw

Sales Manager
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Chris Tropiano

Chris Tropiano

Sales Consultant

233 Reviews
Certified
Contact Me
Dealership Experience 8 years 1 months
Industry Experience 19 years 8 months
My goal is a friendly, professional sales experience for my clients. I respect your time and always appreciate the opportunity to earn your business.
Recent Reviews

Sep 15, 2021

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Excellent experience selling my car to Covert and with...

Excellent experience selling my car to Covert and with Chris Tropiano! I listed my 2016 Lexus for sale on Craigslist and was contacted by Chris about the dealership potentially buying it. Using just my VIN (and my craigslist photos/description), he was able to give me a fair quote which was less than my asking price, but more than I expected from a dealer. Chris was great, and there was no pressure from him at all to sell. After a few days and a couple of private party deals falling through, I decided to forgo the hassle of private party selling and accept the offer. The process was incredibly easy! Took the car to Covert and after a quick inspection by the manager, we did the paperwork in less than 30 minutes. Chris was courteous, communicative, and an all around nice guy to work with. Thanks making the car-selling experience smooth and simple!

Sep 15, 2021

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Covert Cadillac is a reputable dealership that lives up...

Covert Cadillac is a reputable dealership that lives up to their well established name. They have taken care of any issues I’ve had with my vehicle in a timely and professional manner!

Sep 10, 2021

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Covert Cadillac was extremely friendly, helpful, and...

Covert Cadillac was extremely friendly, helpful, and dedicated to delivering a great experience in buying my Corvette! Thank you so much and I would definitely recommend them to anyone.

Sep 09, 2021

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"Best Salesman ever!!! I have been a customer of Covert...

"Best Salesman ever!!! I have been a customer of Covert Cadillac for approximately 30 years. The service has always been excellent, but when I bought a used Jeep for my daughter Chris Tropiano was above and beyond any service that I have ever gotten anywhere. My daughter has been very ill and needed a safe vehicle to drive my granddaughter in, so this was at a very critical time in her and my life. The vehicle went through Coverts program of mechanical inspection and repairs before I drove it off the lot. Chris kept in touch everyday and when unexpected problems happened, he made sure I was informed and it was addressed immediately. He even had it delivered to my daughter's front door in Fort Worth so it would be in time for her birthday. She cried when she saw it. Great thanks also to Chris's manager Everett Bradshaw who was also there every step of the way advising and authorizing actions. Next time I buy a used car I am calling Chris first and have told my friends to do the same. This was the most professional service, everything I was told was followed up on and taken care of quickly. I felt needs were not only taken care of, but were often anticipated and acted on before I could even ask or thought of it. Now that ladies and gentlemen is true service. I would give 6 stars if I could.

Sep 07, 2021

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Chris Tropiano was a pleasure to deal with and...

Chris Tropiano was a pleasure to deal with and contributed immensely to my overall experience with Covert Cadillac. Chris was not at all the prototypical car salesman. He took the time to understand what I was looking for and was very insightful and forthcoming with information and with his responses to questions. It had been a long time since I have purchased a car at a dealership and my experience with Chris and Covert Cadillac far exceeded my expectations at every level.

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Jerry Duran

Jerry Duran

Finance Manager
Recent Reviews

Sep 18, 2021

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Gavin worked hard to get me my perfect vehicle! I highly...

Gavin worked hard to get me my perfect vehicle! I highly recommend Covert Cadillac. Mr. Duran was awesome!

Sep 14, 2021

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Great services great people very nice place very...

Great services great people very nice place very professional very clean good selection of cars

Sep 10, 2021

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Pedro was super helpful & got us in exactly what we...

Pedro was super helpful & got us in exactly what we wanted! He worked with finance to get us where we wanted. The process was a lot quicker than expected. Definitely will recommend.

Sep 07, 2021

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Chris Tropiano was a pleasure to deal with and...

Chris Tropiano was a pleasure to deal with and contributed immensely to my overall experience with Covert Cadillac. Chris was not at all the prototypical car salesman. He took the time to understand what I was looking for and was very insightful and forthcoming with information and with his responses to questions. It had been a long time since I have purchased a car at a dealership and my experience with Chris and Covert Cadillac far exceeded my expectations at every level.

Sep 03, 2021

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This car purchase was an excellent experience and Chris...

This car purchase was an excellent experience and Chris made everything run very smoothly! I live in the Houston area and their dealership is in Austin. Chris was able to arrange free delivery of our new car to our house. He also was able to get us Buick OEM all weather floor mats and price matched the same type of car we saw on Carvana. Chris made the entire car buying experience an excellent one and delivered on everything he promised on!

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Gavin Baker

Gavin Baker

Sales Professional

85 Reviews
Certified
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Dealership Experience 10 months
Recent Reviews

Sep 18, 2021

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Gavin worked hard to get me my perfect vehicle! I highly...

Gavin worked hard to get me my perfect vehicle! I highly recommend Covert Cadillac. Mr. Duran was awesome!

Sep 14, 2021

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Great services great people very nice place very...

Great services great people very nice place very professional very clean good selection of cars

Sep 07, 2021

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Fast and speedily service. Didn’t try to upsell me a...

Fast and speedily service. Didn’t try to upsell me a whole bunch. Tailored to my car buying experience and helped me reach a deal!

Aug 30, 2021

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Very helpful and knowledgeable about the products and...

Very helpful and knowledgeable about the products and made our buying experience so much better and easier I would definitely recommend you to all my friends

Aug 28, 2021

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I called Gavin last week looking for a luxury Escalade...

I called Gavin last week looking for a luxury Escalade and today he was able to deliver. He did a great job keeping me posted on inventory and worked with my limited schedule. Very personable and professionally dressed.. they are fortunate to have him on the team. Really appreciated Everette Bradshaw making the buying decision easy.

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Joe Joseph III

Joe Joseph III

Sales Manager
Recent Reviews

Sep 05, 2020

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I own a 2017 Cadillac CT6 3.0TT. From the first test...

I own a 2017 Cadillac CT6 3.0TT. From the first test drives with Amit Patel to this week when I needed some "outside the box" service done, I have been very impressed and appreciative of the attention and focus I receive from everyone at Covert Cadillac. My Service Advisor, Ryan Gibson, is the best I have ever dealt with at any dealership! He goes out of his way to listen and take car of every request. He demonstrates that he genuinely cares about me as a client, not just a customer. Every person I have had the pleasure of working with at Covert has been friendly, knowledgeable, professional, and caring. Joe Joseph, the sales manager, sets an outgoing and friendly tone that he nurtures in an environment of mutual respect and focus on the customer. Whenever I visit covert I feel like I am seeing some old friends. Thanks everyone. It is a genuine pleasure!

Mar 20, 2017

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Jonathan Sosa is the BEST!!

I emailed Covert Cadillac about looking at an ATS late in the day on a Saturday. Jonathan emailed me back immediately and insisted I come look at the ATS even though they were closing in 30 minutes. I was hesitant, as I didn't want to keep them there after hours. I test drove the car, negotiated the price, and was out of the dealership within about an hour and a half with my new car. They do not waste time haggling and are very upfront on what they can and cannot do, thus not wasting your time. It was the best car buying experience I have had, which is saying a lot, since I am a tough negotiator. Every time I go in for service (oil changes) I am always greeted by Jonathan. It isn't just a sale to him, he genuinely cares about his clients. Joe was the manager assisting with the sale and he was just as friendly, too. He was keeping me informed throughout the process.

Aug 10, 2016

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Best Place to Buy a New or Used Car: Joe Joesph = Amazing

Usually the car buying process for me has been a dreaded debacle of how much are they going to "hard sales" me into some overpriced car and how much effort and fighting is it going to be to get the price to what I can afford or want to buy or how long until they ask me a question of what do I want. Joe Joesph is by far the best sales person I have run up against ever. Joe went above and beyond in the my car buying process. Joe showed me the used car lot, ran me through new cars, and even talked through a lease vs. buy situation. Joe did not pressure me into any car. Joe was very considerate of listening to my concerns and addressing each and every one with a sense of empathy and compassion. Joe was so knowledgeable about every make/model/upgrade that each car I stepped into I felt like I had a great understanding of what I was getting vs. what I was giving up compared to some of the higher end models. Joe has even gone extra lengths to make sure my car was serviced properly and that I had a loaner every time I needed it so that I would not be disrupted when my car came into the dealership. Joe's level of detail and "realness" really made my buying experience the best buying experience of my life. I will come back to buy another car just to see Joe as this will be our 3rd car buying experience with Joe and each one has the same attention as the first. Joe even made sure I was working with a great finance person Jerry. Jerry was very explanatory of what was available from a financing perspective. Jerry answered all of my questions and had me signed and out the door within 30 minutes of working with him which at other dealerships has taken hours. Jerry did not let me leave feeling "sold" to or uncomfortable as I felt like it was a winning situation all around.

Jan 28, 2016

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Purchase of new car

Thanks to Joe, we got a great deal and had a great experience. Covert Cadillac will def be seeing me in the future. Thank you guys!

Jan 11, 2016

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Enjoyable, Informative and Fun Experience

This is my second new car purchase from Covert Cadillac and the experience was as good as the first one. Joe Joseph is excellent at asking the right questions and helping determine which new car option is the best for use. From finding the right vehicle, to identifying the option package, to reviewing the various financial purchase or lease options, Joe is simply the best. I will never buy another vehicle from anyone else. Thanks Joe!

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Gary Fitzpatrick

Gary Fitzpatrick

Finance Manager
Dealership Experience 9 years 3 months
Industry Experience 29 years 3 months
Recent Reviews

Apr 07, 2021

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It was the best car buying experience of my life. I would...

It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.

Dec 21, 2020

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I’d like to take a moment to share my experience with...

I’d like to take a moment to share my experience with Covert Cadillac, last week my wife and I we’re looking for a certified preowned SUV, upon arrival we were greeted at the door by our sales person, Mr Kafui Who was extremely kind and very knowledgeable, we were also greeted by Mr. Carlos Martinez the sales manager, Who made us feel like we were family not just another customer walking through the door, mr. Carlos Martinez the pre-owned sales director did an amazing job getting not only my wife a beautiful Tahoe, they even were able to get me financed two days later for a gorgeous Cadillac XT five, I also want to give A big shout out to The finance gentleman Mr. Jerry and Mr. Paul, it was a real pleasure working with them. The experience my wife and I had was over the top, I can honestly say in the many years I have purchased cars, this was the best experience I’ve ever had, if you’re in the market for automobile I would highly recommend that you give Covert Cadillac the opportunity to service your needs, from experience I can assure you they will do everything they can to get you the car or SUV you’re looking for. We will definitely be coming back when it’s time to trade in our vehicles. On a side note, I was very fortunate to have meet one of the owners of covert, he too was extremely kind and really sincere as we talked about my experience so far. Sincerely Mr. and Mrs. Ray and Nicole Garza.

Nov 02, 2020

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Chris was very thorough and consultative. He got us into...

Chris was very thorough and consultative. He got us into the perfect car. Even better he let us test drive over night to get us fully comfortable. To top it off he brought a loaner to our house and let us sign the paperwork in our driveway so he could get the car fully prepared for us. All around amazing experience.

Jun 18, 2020

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Bought a new ride yesterday, Oscar, JJJ, GaryMade it fun...

Bought a new ride yesterday, Oscar, JJJ, Gary Made it fun when usually buying a car is Mundane. In a couple of months we are all going out for a fish dinner. Got to love a new car smell and fried catfish. It was what appeared a busy day for sales. Other people would come by and all out we needed anything. Ms. Matthews helped when my GM rewards was being cranky. That was the only thing too slow the event. I am happy with my cross over. It rides really well. I recommend the car and the dealership. I'm a level 7 Google Guide. I'm saying they answered my questions, hope those people are still there the next time I need automobile updates. Everyone stay well.

Jan 28, 2020

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2nd chance meets expectations.

The first go around with the Covert Family in 2018 was not so smooth running to say the least. well not the purchasing part more of the service in one of their used dealership. but when I got rear-ended in December right before Christmas I called Covert to see my options after my car was declared a Total loss.I asked For Jerry Duran since I had worked with him last time along with Gary Fitzpatrick, he was an extreme help reassured me everything would be okay and we would figure things out. He asked me since with the accident if I was going to be in the market for a new vehicle which of course I was, he advised me that Cory Rutherford would be in contact with me well he called me shortly after to ask what kind of vehicles and features I was looking for. Shortly after we hung up he sent me a text with his information and he was on his way to search for a vehicle for me. Cory is AMAZING! He is patient kind and great at what he does. I was so indecisive on what kind of vehicle i was really looking for but not once did you see Cory get annoyed or frustrated with me even though I had about 4 Cars parked in the front for me. lol! He was in between other customers and I and not once did he make a mean or weird face towards my family and I or anybody else. He was a tremendous help and blessing! We had our 2 yr old with us through this whole process from 1pm-6pm and the patience with us was amazing. I would recommend Cory 1000 times to anybody, And when we are ready to trade in our new baby to us for an even Newer one we will be sure to come to Cory! Thank you for the amazing Service Covert and helping me not freak out as bad! Thank you for all that yall did for me Cory Jerry and Gary!

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Jose

Jose "JD" Diaz

Sales Consultant

44 Reviews
Certified
Recent Reviews

Sep 14, 2021

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JD was awesome to work with and assisting me in getting...

JD was awesome to work with and assisting me in getting my new car! He made the experience easy and painless and we are so happy to be in our new vehicle!

Aug 31, 2021

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I love JD's knowledge of the product and friendly nature....

I love JD's knowledge of the product and friendly nature. He made the process of buying a car very easy and fun. His entire team is very sweet and easy to work with.

Aug 31, 2021

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My experience here was great! My trade was accepted and...

My experience here was great! My trade was accepted and valued more here than at any other dealership. I am very satisfied with my purchase and I highly recommend this dealership to anyone looking for high end service!

Aug 29, 2021

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J.D. and the Covert staff were very friendly and helpful...

J.D. and the Covert staff were very friendly and helpful with my new car purchase. Definitely recommend and will come back for my future car needs!

Aug 26, 2021

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JD was such a big help! This is our third vehicle...

JD was such a big help! This is our third vehicle purchase from Covert - he was by far our favorite salesman! Shout out to him and his team!

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Paul Fuqua

Paul Fuqua

Finance Manager
Industry Experience 22 years 3 months
Recent Reviews

Sep 14, 2021

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JD was awesome to work with and assisting me in getting...

JD was awesome to work with and assisting me in getting my new car! He made the experience easy and painless and we are so happy to be in our new vehicle!

Sep 03, 2021

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This car purchase was an excellent experience and Chris...

This car purchase was an excellent experience and Chris made everything run very smoothly! I live in the Houston area and their dealership is in Austin. Chris was able to arrange free delivery of our new car to our house. He also was able to get us Buick OEM all weather floor mats and price matched the same type of car we saw on Carvana. Chris made the entire car buying experience an excellent one and delivered on everything he promised on!

Aug 31, 2021

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My experience here was great! My trade was accepted and...

My experience here was great! My trade was accepted and valued more here than at any other dealership. I am very satisfied with my purchase and I highly recommend this dealership to anyone looking for high end service!

Aug 29, 2021

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J.D. and the Covert staff were very friendly and helpful...

J.D. and the Covert staff were very friendly and helpful with my new car purchase. Definitely recommend and will come back for my future car needs!

Aug 25, 2021

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Covert Cadillac did an awesome job with our purchase of a...

Covert Cadillac did an awesome job with our purchase of a 2017 Cadillac. We actually had a motorcycle as a trade in and it was complete with no issues. We are very satisfied with the assistance we received and price of the vehicle

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Pedro Benitez

Pedro Benitez

Sales Professional

24 Reviews
Certified
Recent Reviews

Sep 10, 2021

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Pedro was super helpful & got us in exactly what we...

Pedro was super helpful & got us in exactly what we wanted! He worked with finance to get us where we wanted. The process was a lot quicker than expected. Definitely will recommend.

Aug 29, 2021

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Pedro and Covert Cadillac made buying our new care so...

Pedro and Covert Cadillac made buying our new care so easy! They were a pleasure to work with. We would recommend them to anyone looking to buy a new or used vehicle.

Aug 19, 2021

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Had a great experience Pedro Benitez and all the staff at...

Had a great experience Pedro Benitez and all the staff at covert Cadillac where true professionals we felt very welcomed no pressure just great service

Jul 28, 2021

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Gracias a Pedro por su ayuda y tiempo en la compra de...

Gracias a Pedro por su ayuda y tiempo en la compra de nuestro auto familiar. Estamos muy contentos con nuestra opción, Pedro fue atento con nosotros.

Jul 26, 2021

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Pedro Benitez fue gran ayuda con la compra de mi auto....

Pedro Benitez fue gran ayuda con la compra de mi auto. Fue muy amable y me sentí muy cómoda preguntando todas mis dudas. Me fui muy contenta y aprecio el tiempo que se tomó Pedro.

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Abel Aguirre

Abel Aguirre

Sales Consultant
Recent Reviews

Sep 17, 2021

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Gracias por toda la ayuda en mi compra de auto, estoy...

Gracias por toda la ayuda en mi compra de auto, estoy súper contenta con la ayuda y paciencia que demostró Abel.

Sep 07, 2021

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Abel made the process super simple! I received a fair...

Abel made the process super simple! I received a fair trade in value and Abel even had my new car delivered to me. Thank you!

Sep 04, 2021

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Gracias por toda la ayuda, Abel. Estoy satisfecho con el...

Gracias por toda la ayuda, Abel. Estoy satisfecho con el servicio, y la experiencia. Lo recomendare a mi familia y amigos para su compra de autos.

Aug 31, 2021

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Abel was amazing to work with and my overall experience...

Abel was amazing to work with and my overall experience was great! I submitted an inquiry online on a Sunday night thinking I wouldn’t hear from anyone until the next day, but within 5 minutes I was speaking to a live person. Everything was ready to go for me the next day I was able to drive home with my new car within 2 hours.

Jul 26, 2021

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Abel Is an Amazing salesperson. Helped me with everything...

Abel Is an Amazing salesperson. Helped me with everything I needed and more. Went above and beyond including the sales manger James! Would recommend getting a new/used vehicle from them. They will make sure you get everything you want and need with out adding extras you don’t need. What you want is what you get with these gentlemen.

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Brad Elliott

Brad Elliott

Managing Partner / General Manager
Recent Reviews

Jan 29, 2020

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Great experience overall. Brad Elliott and team was...

Great experience overall. Brad Elliott and team was nothing but professional. I fully recommend Cory Rutherford to help you with any car purchase. Straight forward and very knowledgeable regarding the car purchasing experience from start to finish. Very impressive experience. I will be back. Thank you covert.

Aug 24, 2019

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OUTSTANDING

Cory Rutherford at Covert Cadillac is EXACTLY what a salesman should be. Each and every time my wife and I have purchased a vehicle from Covert we always deal with Cory. He goes way above and beyond to make sure that we get the vehicle we want and in our budget. I am very picky when it comes to purchasing a vehicle and Cory never gets frustrated with me in my choosing process. He looks repeatedly for exactly the make and model that I am after. And after the paperwork is signed, he stays in contact to make sure we are satisfied with our purchase. Cory is extremely accommodating before, during and after the purchase. There is never pressure to make a decision. We will continue to go through Cory in the future for all our vehicle purchases. Five stars is not a high enough rating. No one can go wrong talking to Cory when looking for a new or used vehicle.

Aug 15, 2019

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Excellent customer service

My visit to Covert Cadillac was the best ever. Cory Rutherford was amazing, he explained everything perfectly, super nice guy. I would definitely come back.

Jun 13, 2017

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Exceptional Customer Service

My experience with Covert Cadillac was exceptional. Bradley Allen found the car we were looking for very quickly and personally delivered it to my home on Saturday morning. The entire process from my initial phone call to having the keys to our new car was very efficient and was handled with the upmost courtesy. Covert Cadillac was a joy to work with.

May 04, 2017

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Thank you!

I had a recent experience with Cadillac and gave a poor survey response that was actually a complete misunderstanding on MY PART. Cadillac actually did a great job and did not deserve a bad review from me. Cadillac went over and above to help me and my survey response to the survey did not reflect the great service I was provided. Every person I have worked with at this dealership has been great. I appreciate the service and attention to detail that this dealership has provided and I appreciate the great service I have been provided. I would recommend this dealership to anyone.

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James Munoz

James Munoz

Sales Manager
Recent Reviews

Sep 14, 2021

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JD was awesome to work with and assisting me in getting...

JD was awesome to work with and assisting me in getting my new car! He made the experience easy and painless and we are so happy to be in our new vehicle!

Sep 14, 2021

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Great services great people very nice place very...

Great services great people very nice place very professional very clean good selection of cars

Aug 30, 2021

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Very helpful and knowledgeable about the products and...

Very helpful and knowledgeable about the products and made our buying experience so much better and easier I would definitely recommend you to all my friends

Aug 14, 2021

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The customer service was excellent and the patience they...

The customer service was excellent and the patience they had with me was amazing. They really made this a wonderful experience for me. Thank you!

Aug 10, 2021

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A great team galvin was great he was very detailed...

A great team galvin was great he was very detailed explained the paperwork very professional easy to work with kind and very polite made things easy

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Jennifer Martinez

Jennifer Martinez

Service Advisor
Recent Reviews

Jun 30, 2021

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Gavin very nice and really appreciate explaining to me...

Gavin very nice and really appreciate explaining to me all the details! He really worked with me on getting the car I wanted!!! Very truthful and honest!!!

Dec 09, 2019

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Great experience - Cory and the Covert team really...

Great experience - Cory and the Covert team really stepped up and made the car buying experience a memorable one. Even when my car had a few issues after the purchase, they fixed it right away without hesitation. Cars are well maintained and looked after even before purchase. Felt right at home there and will definitely go back when I’m ready for an updated ride.

Oct 12, 2019

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Worst experience ever. Do not come here

I had to have my car towed in for electrical. No loaners available seems to be the company motto at this dealership. After getting the battery replaced, the car was pulled around to me and the battery light was still on. I was about to pull the car oit whena service message popped up again. I let the service girl know and she took 10 minutes to inform me that the alternator was shot. They had my car sitting all day and couldn't figure that out to I picked it up at 4pm. Still no loaners to help... Shocker... So I was without a car again for the next day. Picking up the following day, I had to wait over an hour while billing had to call back and forth with people trying to get the correct invoice total. Total lack of communication and I will not be back. I will be spreading the word as to how bad this place is.

Jan 19, 2019

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By far the best choice I have ever made for a car purchase.

Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit.

May 10, 2018

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My experience with Covert Cadillac and Jennifer R

The customer service at Covert Cadillac is excellent. I always feel as if my service representatives Jennifer Martinez is solely there for me. I have an would recommend them to everyone. I have hpurchased 5 vehicles ( all preowned Cadillacs) from Covert Cadillac an I can say that each car buying experience with Al Mathews has been a very enjoyable and completely satisfying experience!

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Sherry Woodyard

Sherry Woodyard

Customer Relations Manager
Dealership Experience 18 years 7 months
Recent Reviews

Aug 08, 2021

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Jared is such a great help when shopping for a car! Super...

Jared is such a great help when shopping for a car! Super knowledgeable, friendly, no pressure, and would 10/10 work with him again. And will! Thanks Jared!

Apr 07, 2021

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It was the best car buying experience of my life. I would...

It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.

Oct 15, 2020

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Fantastic experience; very helpful, knowledge and service...

Fantastic experience; very helpful, knowledge and service was above and beyond. Took a personal interest in making sure everything worked out right. Quick responses and very easy to work with. Would do business with Cory again in a heartbeat.

Sep 04, 2015

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Awesome car buying experience

I just bought my 3rd vehicle from Covert Cadillac. They really do make the experience just that....an experience. Super easy negotiation on the sales price as well as the trade-in value. They made sure I felt good about the purchase. I added the new service that covers the repairs of door dings and cracked windshield for a whopping $7 a month on my payment. I wished I had had the many times before. Friendly staff made me feel like a member of the family.

Apr 01, 2015

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Easy, Fair, and Honest

I walked into Covert Cadillac on a routine sales drop in. I was there to sell them my product. Joe Joseph greeted me, having no idea that I was actually in the market for a new car. My luxury vehicle was 8 years old and I had been treated horribly at the local dealership when I shopped the prospect of upgrading and staying with the same make. Joe knew that I was there on business and took his time to get to know me and what I was trying to accomplish with the Covert Auto Group. As a salesman who is there to sell cars, his unselfish use of his time had me thinking that I would absolutely buy my car from him. As the conversation shifted to looking at new Cadillacs I found that there was a new ATS with a 2.0 Turbo engine that met my needs for practicality, performance, and great gas milage. I was treated beyond the expectations with respect and true concierge service from the test drive to the delivery. Covert has the Mom and Pop local business feel with all the extras you would expect from a luxury dealership. Everyone on the staff interacts like a family and they treat the customer as such as well. It's much more comfortable than the railroad approach so many dealerships take today. The best part was there was no haggling on price. They offered me a fair trade in value on the first proposal. I did not feel gouged on the sales price or the trade offer. They showed me right off the bat that they wanted and valued my busines. I am not one to write reviews, but this experience stood out as the most positive buying experience I have had in buying a car and I gladly recommend that anyone go see them when in market for a vehicle. Local and family run is always the way to go!

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Jason Bruce

Jason Bruce

Assistant General Manager
Recent Reviews

Jun 14, 2019

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Great experience

Big thanks to Jerry D., Jorge T. and Jason for helping me select my new car and getting me the best deal. They were awesome!! This is the second time I've purchased a vehicle from this dealership, and both experiences were great. Everyone is friendly and very helpful. Thanks again 😊

Mar 03, 2018

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These guys are great!

I called on a Friday night to schedule a test drive and Cory Rutherford stayed late to not only let me drive the car I saw online but then walked me, patiently, through the process. I walked out later that night with the car I wanted with the price I was comfortable paying. Cory and Arman were so nice and helpful. They made the experience much better than I had anticipated.

Aug 07, 2017

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Extraordinary Customer Service

This was the second car I have purchased from Covert Cadillac. This time I had the pleasure of working with Chris Tropiano. The entire purchase agreement was accomplished via email as I do not live in Austin. Chris worked diligently to find a vehicle that met my specifications. Being a very detailed person I asked Chris lots of questions and requested reams of data including the build specs when we narrowed it down to two vehicles. Chris was helpful, organized, thorough, prompt to respond and provided a quality example of outstanding customer service. I was able to drive to Austin, sign the paperwork and drive home in my new Cadillac. It's the perfect car for me. Thank you, Chris! Covert's standard of customer service is extraordinary and Chris exemplifies that.

May 23, 2017

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Experience

Jennifer is a very knowledgeable person ..always made me feel like I was part of the Covert family, treated me with excellent communication keeping me up to date on my car's services.

Sep 04, 2015

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Awesome car buying experience

I just bought my 3rd vehicle from Covert Cadillac. They really do make the experience just that....an experience. Super easy negotiation on the sales price as well as the trade-in value. They made sure I felt good about the purchase. I added the new service that covers the repairs of door dings and cracked windshield for a whopping $7 a month on my payment. I wished I had had the many times before. Friendly staff made me feel like a member of the family.

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Connie Matthews

Connie Matthews

Sales Professional
Recent Reviews

Jun 18, 2020

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Bought a new ride yesterday, Oscar, JJJ, GaryMade it fun...

Bought a new ride yesterday, Oscar, JJJ, Gary Made it fun when usually buying a car is Mundane. In a couple of months we are all going out for a fish dinner. Got to love a new car smell and fried catfish. It was what appeared a busy day for sales. Other people would come by and all out we needed anything. Ms. Matthews helped when my GM rewards was being cranky. That was the only thing too slow the event. I am happy with my cross over. It rides really well. I recommend the car and the dealership. I'm a level 7 Google Guide. I'm saying they answered my questions, hope those people are still there the next time I need automobile updates. Everyone stay well.

Aug 01, 2019

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2018 Cadillac Escalade Platinum with severe radio problems.

My 2018 Escalade has been at the Cadillac service in Covert Cadillac for over a month, Their technician staff worked on it diligently and contacted GM for advised trying to solve the issue. Yes it has been a month but their professionalism and attention to get things corrected goes above and beyond. Today I received a call from Mr. Nathan Mackey who is in top of the case and demonstrated his desire to get my car restored. I also want to thank Ms. Connie Mathew and Mr. Jason Walk for their constant support and diligent attention to help me with this vehicle. Once again Thank you team leaders for showing to other agencies that you illuminate like a beacon. Keep it up. Manuel Ruano, MD

Nov 12, 2017

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Great car-buying experience!

Entire process from start to finish, excellent! Connie Matthews was very professional, knowledgeable, and delightful. All others with whom I interacted were a pleasure to work with as well. Buying a car isn’t always a positive experience, but I felt I could trust-thus enjoy-the process. And, most importantly, trust the result!

Jan 03, 2016

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Enjoyable and effortless experience

From first contact to closing, all of staff I encountered at Covert were professional and friendly. My salesman, Bradley Allen took the time to understand my needs and answered all of my questions in a clear manner. I feel like he was my advocate for closing a great deal! Highly recommended.

Sep 04, 2015

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Awesome car buying experience

I just bought my 3rd vehicle from Covert Cadillac. They really do make the experience just that....an experience. Super easy negotiation on the sales price as well as the trade-in value. They made sure I felt good about the purchase. I added the new service that covers the repairs of door dings and cracked windshield for a whopping $7 a month on my payment. I wished I had had the many times before. Friendly staff made me feel like a member of the family.

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Jason Wolk

Jason Wolk

Service Advisor
Recent Reviews

Jan 16, 2021

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My wife and I were looking for a preowned Tahoe. We...

My wife and I were looking for a preowned Tahoe. We called Covert Cadillac and talked to Cory Rutherford. He asked me if I had considered an Escalade. I am glad he did. He talked to us about what we wanted and was very patient with us wanting to look at many different Escalades. We kept him very busy rounding up cars for us to look at. We discussed the price range we wanted and what we had to put down on it. We were upside down on our trade and he was able to look at his inventory and knew how to find what would fit us. There was absolutely no pressure on us.He is very knowledgeable about what he does. Very respectful and professional and patient. We purchased a preowned Escalade and he told us that whatever we needed that he would take care of us. There was a few issues with the car after we got it and everything was taken care of. We even were able to get a loaner while our Escalade was in service. Cory is a man of his word which isn’t easy to find these days. He is not the stereotyped used car salesmen we all fear. If you want to be treated right go see Cory. He will go above and beyond to take care of you I am sure that I will be a repeat customer

Oct 08, 2020

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Purchased my XTS at Covert Cadillac and have enjoyed my...

Purchased my XTS at Covert Cadillac and have enjoyed my Cadillac since day one . Great sales team but having the best Customer Service Representative at Covert Cadillac was and has been the greatest experience . Thanks Jason Wolk for being there for my family and my XTS Cadillac .

Aug 01, 2019

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2018 Cadillac Escalade Platinum with severe radio problems.

My 2018 Escalade has been at the Cadillac service in Covert Cadillac for over a month, Their technician staff worked on it diligently and contacted GM for advised trying to solve the issue. Yes it has been a month but their professionalism and attention to get things corrected goes above and beyond. Today I received a call from Mr. Nathan Mackey who is in top of the case and demonstrated his desire to get my car restored. I also want to thank Ms. Connie Mathew and Mr. Jason Walk for their constant support and diligent attention to help me with this vehicle. Once again Thank you team leaders for showing to other agencies that you illuminate like a beacon. Keep it up. Manuel Ruano, MD

Jan 19, 2019

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By far the best choice I have ever made for a car purchase.

Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit.

Aug 29, 2018

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Outstanding Customer Service

Bought a 2014 SRX two months ago. I had a couple of minor issues and brought it into Jason Wolk for service. He was so helpful and took extra time making sure that I was completely satisfied. Then there is Jason Shaw, the sales manager, who went the extra mile to make sure that I was happy with my purchase. Couldn’t ask for a better person to make a deal with. Jason Shaw and Jason Wolk are definitely assets to this dealership!!!!

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Ruben Barrientoz

Ruben Barrientoz

General Sales Manager
Dealership Experience 1 years 4 months
Industry Experience 21 years 9 months
Recent Reviews

Aug 19, 2021

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Had a great experience Pedro Benitez and all the staff at...

Had a great experience Pedro Benitez and all the staff at covert Cadillac where true professionals we felt very welcomed no pressure just great service

Aug 10, 2021

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A great team galvin was great he was very detailed...

A great team galvin was great he was very detailed explained the paperwork very professional easy to work with kind and very polite made things easy

Aug 10, 2021

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Professional very educated about the vehicle a pleasure...

Professional very educated about the vehicle a pleasure to speak with the entire team excellent so impressed moving forward with purchasing another truck maybe 2

Aug 07, 2021

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Known him since Capitol Wright days! Great person, if you...

Known him since Capitol Wright days! Great person, if you need a car, ask for him! Yall won't be disappointed! I can guarantee that!

Jun 03, 2021

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Jose made my car experience so amazing and absolutely...

Jose made my car experience so amazing and absolutely stressless. Everything I wanted and asked for, he made it happen and I’m very hard to work with so that says a lot. It doesn’t get no better than him! Everybody there was amazing to me. Mario greeted me as soon as I got out the car, such an amazing guy. Ruben came over and greeted himself and made sure JD was taking good care of me, amazing gentleman he is. Very professional, everyone made sure I was comfortable and had everything I need it. Yes of course I’m coming back to get another car from there! Yes of course I’m sending everyone I know to this place as well! The only place I trust to get it done the way I want it done

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Everett Bradshaw

Everett Bradshaw

Sales Associate
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Dealership Experience 2 months
Recent Reviews

Sep 09, 2021

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"Best Salesman ever!!! I have been a customer of Covert...

"Best Salesman ever!!! I have been a customer of Covert Cadillac for approximately 30 years. The service has always been excellent, but when I bought a used Jeep for my daughter Chris Tropiano was above and beyond any service that I have ever gotten anywhere. My daughter has been very ill and needed a safe vehicle to drive my granddaughter in, so this was at a very critical time in her and my life. The vehicle went through Coverts program of mechanical inspection and repairs before I drove it off the lot. Chris kept in touch everyday and when unexpected problems happened, he made sure I was informed and it was addressed immediately. He even had it delivered to my daughter's front door in Fort Worth so it would be in time for her birthday. She cried when she saw it. Great thanks also to Chris's manager Everett Bradshaw who was also there every step of the way advising and authorizing actions. Next time I buy a used car I am calling Chris first and have told my friends to do the same. This was the most professional service, everything I was told was followed up on and taken care of quickly. I felt needs were not only taken care of, but were often anticipated and acted on before I could even ask or thought of it. Now that ladies and gentlemen is true service. I would give 6 stars if I could.

Aug 31, 2021

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Jared Norton an his team where awesome! Highly recommend...

Jared Norton an his team where awesome! Highly recommend covert! I had a great experience an I walked out with a smile! Thank you, all for everything my daughter an I are happy! 😊

Aug 28, 2021

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I called Gavin last week looking for a luxury Escalade...

I called Gavin last week looking for a luxury Escalade and today he was able to deliver. He did a great job keeping me posted on inventory and worked with my limited schedule. Very personable and professionally dressed.. they are fortunate to have him on the team. Really appreciated Everette Bradshaw making the buying decision easy.

Aug 28, 2021

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Gavin was very helpful and friendly. After I purchased a...

Gavin was very helpful and friendly. After I purchased a car from Covert Cadillac, he helped me set up Bluetooth in the new car, and the next day I had a question about whether I would need to get the oil changed. He answered promptly and let me know that Covert had changed the oil prior to sale. Everett also helped us with the negotiations, and he was friendly and straightforward.

Aug 26, 2021

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Great people, nice selection and a good facility. Only...

Great people, nice selection and a good facility. Only negative was the “Appearance package” up charge not included in the on-line pricing. Gavin even met me in Round Rock on his own time to bring the 2nd key. We would have bought new, but lack of new selection made us settle for used.

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Adam DeLeon

Adam DeLeon

Service Advisor
Recent Reviews

Aug 17, 2020

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I have purchased four cars here over the last 20 years,...

I have purchased four cars here over the last 20 years, and I keep coming back because of the customer service. (And Cadillac makes a great car.) Their sales and service teams are really above and beyond, and their attention to detail is commendable.

Jan 19, 2019

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By far the best choice I have ever made for a car purchase.

Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit.

May 06, 2017

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Service at this place is awesome!

This is the only place to buy and service a vehicle. Staff overall is very helpful, service is prompt, if they find something that needs to be fixed, they discuss it thoroughly. They will get you back on the road asap. The popcorn is good.

Jul 30, 2016

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Third purchase from same dealership!

I have purchased 3 cars from this dealership because they are very attentive to details in customer service and making the experience hassle free. My salesman makes sure everything goes smoothly, and he is really personable. I also feel they handle any problems or repairs in a timely fashion and making it really easy to not be 'put out' by offering loaner cars when needed. Team member who takes care of my repairs always takes time to answer my questions and is happy to explain something when needed. From the moment you drive up to time you sign your receipt, this company excels at making you feel important and take care of you, no matter how much they have going on at the moment. Their employees greet you and with a smile. You get what you pay for and then some! I really like this dealership and am happy to support a local business that has been around as long as they have.

Jan 03, 2016

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Enjoyable and effortless experience

From first contact to closing, all of staff I encountered at Covert were professional and friendly. My salesman, Bradley Allen took the time to understand my needs and answered all of my questions in a clear manner. I feel like he was my advocate for closing a great deal! Highly recommended.

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Hank Dickerson

Hank Dickerson

Sales Professional
Recent Reviews

Apr 27, 2021

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Hank went above and beyond to bring out the Cadillac...

Hank went above and beyond to bring out the Cadillac Escalade we were considering several times to the home…couldn’t ask for better service!

Apr 26, 2021

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Best/ easy experience. 3rd vehicle purchased w covert ....

Best/ easy experience. 3rd vehicle purchased w covert . Hank & team compassionate caring and fast . They listen and get you out quick must buy here amazing

Apr 24, 2021

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He is to the point guy. No roaming around and trying to...

He is to the point guy. No roaming around and trying to force you to believe anything. Liked his prompt answers. I believe his words

Apr 07, 2021

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It was the best car buying experience of my life. I would...

It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.

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Jake Wawrzyniak

Jake Wawrzyniak

Certified iTechnology Expert
Recent Reviews

Jul 15, 2021

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Chris was professional and very easy to work with. As a...

Chris was professional and very easy to work with. As a female, car buying can be intimidating but Chris made it easy and pain free. If you're in the market for a car, I definitely recommend working with Chris!

Jan 19, 2019

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By far the best choice I have ever made for a car purchase.

Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit.

Oct 06, 2018

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An Outstanding car buying experience!!!

Everything was perfect! Chris did a great job finding us the right car and then getting our deal done! Super experience! Would definitely see Chris the next time we buy a car! Plus..... Jake did an outstanding job showing us how everything on the XT5 worked!

Dec 20, 2017

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Professional helpful knowledgeable

We were shown inventory, pros and cons of each vehicle to our questions Felt Chris was honest and straightforward and knowledgeable Was pleasure working with him

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Bryan Glenn

Bryan Glenn

Sales Professional
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Dealership Experience 16 years 1 months
Industry Experience 27 years 4 months
Recent Reviews

Apr 07, 2021

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It was the best car buying experience of my life. I would...

It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.

Mar 23, 2021

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Gavin was amazing! Highly recommend him when buying a...

Gavin was amazing! Highly recommend him when buying a vehicle. Thank you for your great communication and helping us get what we really wanted. Excellent job!

Mar 04, 2014

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Bryan Glenn was recommended to us by a family member who...

Bryan Glenn was recommended to us by a family member who has purchased two vehicles at Covert Cadillac. The overall experience was excellent. We were shown the vehicles that we requested and given all the information we needed to make an informed decision. There was no pressure and we were introduced to service and technical personnel following purchase. We are impressed with the experience.

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Nathan Mackey

Nathan Mackey

Service Manager
Recent Reviews

Aug 01, 2019

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2018 Cadillac Escalade Platinum with severe radio problems.

My 2018 Escalade has been at the Cadillac service in Covert Cadillac for over a month, Their technician staff worked on it diligently and contacted GM for advised trying to solve the issue. Yes it has been a month but their professionalism and attention to get things corrected goes above and beyond. Today I received a call from Mr. Nathan Mackey who is in top of the case and demonstrated his desire to get my car restored. I also want to thank Ms. Connie Mathew and Mr. Jason Walk for their constant support and diligent attention to help me with this vehicle. Once again Thank you team leaders for showing to other agencies that you illuminate like a beacon. Keep it up. Manuel Ruano, MD

Jan 19, 2019

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By far the best choice I have ever made for a car purchase.

Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit.

Oct 28, 2016

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Awesome

I am extremely pleased with new XTS Cadillac, and my purchase experience with Cadillac of Covert and was excellent, from start to finish. Chris Tropiano was my first contact, and I could not ask for better treatment, assistance, and guidance through this entire experience. I set up an appointment Chis and he responded promptly. Chris was personable, very knowledgeable, and professional, and worked to make (an experience I usually dread), very comfortable and productive. I give him my highest recommendations. I also want to acknowledge the great job Chris Tropiano did, in finding and securing the specific vehicle I was requesting. He was knowledgeable, responsive, and focused, which was reassuring. I have been looking for a new vehicle, to replace my 2014 XTS Cadillac, for a couple months. Being a pass customer of Covert Cadillac I knew that I would get the best treatment and wanted to be a loyal return customer. Covet did not let me down, they responded to the call.. I came to the dealership, pretty certain about what I wanted, and just needed to get a closer look and a test drive to be certain. Armen Khachatryan made the completion of required paperwork, a painless and efficient experience. He was prepared and highly knowledgeable. I was very impressed with all of your team, including those I met and those who assisted me, at different points in the process. Armen was very efficient in providing instructions on various benefits and reviews that we could take advantage of on my new XTS Cadillac, and I am very grateful. Finally, I had to return a couple days later with my 2014 XTS tradein, pick up an additional key and get a CD player installed. Chris arranged for all the paperwork and contacted the Service Department to assist, and they were most helpful and gracious, in getting that done. I am looking forward to my many years with the XTS, and using your service department, to keep it in great condition. I would recommend Covert Cadilliac to friends and neighbors without hesistants. Thanks again Covert!

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Leticia Ramirez

Leticia Ramirez

Internet Sales Manager
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Dealership Experience 7 years 4 months
Recent Reviews

Aug 31, 2021

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Abel was amazing to work with and my overall experience...

Abel was amazing to work with and my overall experience was great! I submitted an inquiry online on a Sunday night thinking I wouldn’t hear from anyone until the next day, but within 5 minutes I was speaking to a live person. Everything was ready to go for me the next day I was able to drive home with my new car within 2 hours.

Aug 30, 2017

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Covert Cadillac Is the Best

This was my first purchase at Covert and I was very nervous but Chris Tropiano, Leticia and Jerry were GREAT.. I would refer anyone to them. They all assured me that they could make it happen and they did. Very patient and friendly. One of the best I've ever had.

May 23, 2017

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Experience

Jennifer is a very knowledgeable person ..always made me feel like I was part of the Covert family, treated me with excellent communication keeping me up to date on my car's services.

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Jorge Tamayo

Jorge Tamayo

Sales Professional
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Dealership Experience 4 years 8 months
Recent Reviews

Dec 19, 2019

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This is the experience car buyers want... trust me

I have been an avid fan of Jeep Grand Cherokee vehicles for the past 7-9 years. I decided that it was time to let go of the SRT addiction and move to something more reliable and more in line with my current needs. I have worked in automotive technology for 10+ years and have purchased vehicles from online used retailers because I am firm believer that experience and service are the most important drivers for me. I was skeptical at first, but after working Jorge in Sales and Jerry in Finance, this was by far THE BEST BUYING EXPERIENCE I HAVE EVER HAD! No hassling, I found a good deal and best yet, they delivered my car to my front door. That's what it's all about! If there is any concern about vehicles and needing to put your hands and eyes on it before you drive, my recommendation is that you should narrow down your search because the dealers now offer so much information about what you are buying. Within 2 hours I knew all the differences between the XT6 FWD, AWD Premium and Sport packages. Here is an insider clue... the vehicles that dealerships sell are fantastic quality and manufacturers are building quality product. The only thing I recommend to you and other dealers... market the convenience of what consumers want. Easy financing and at home delivery. GREAT JOB!

Jun 14, 2019

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Great experience

Big thanks to Jerry D., Jorge T. and Jason for helping me select my new car and getting me the best deal. They were awesome!! This is the second time I've purchased a vehicle from this dealership, and both experiences were great. Everyone is friendly and very helpful. Thanks again 😊

Dec 02, 2017

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The Best

It's been a long standing joke in my family, "Car needs new tires, it's time for a new car." I've been dong this dance for a long time and it's been a loooooong time since I've had a car buying experience that was this much FUN! Covert Cadillac just earned a lifetime customer. I'm in sales and I know that means more than the money spent. When I say these guys worked at getting me the best price for my CTS V, I mean it. And it didn't stop after I signed. Armen after the fact found me an even better rate and lowered my payment even more! Totally blown away by my experience deal with these guys. Definitely go check these guys out for your next purchase.

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David Bislar

David Bislar

Sales Professional
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Dealership Experience 1 years 5 months
Industry Experience 2 years 6 months
Recent Reviews

Aug 06, 2021

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David went the extra mile to meet every need that I asked...

David went the extra mile to meet every need that I asked of him (even answering my calls on his days off multiple times) through out this whole experience! He alone is the reason for my repeat business! At the end of the day I was left satisfied with both purchases and will make a third in the near future! Thanks!

Jul 28, 2021

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The service at Covert Cadillac is superb. They work with...

The service at Covert Cadillac is superb. They work with you from start to finish and they do it with honesty and kindness. They made buying my first car so easy and enjoyable.

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Christian Carrasco

Christian Carrasco

Sales Manager
Recent Reviews

Aug 27, 2021

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Everett Bradshaw and Gavin Baker were outstanding. They...

Everett Bradshaw and Gavin Baker were outstanding. They were willing to work with us and meet our needs, as well as our wants for our car. Thank you so much Covert!

Aug 10, 2021

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Professional very educated about the vehicle a pleasure...

Professional very educated about the vehicle a pleasure to speak with the entire team excellent so impressed moving forward with purchasing another truck maybe 2

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Kafui Dzubey-Dzide

Kafui Dzubey-Dzide

Sales Professional
Recent Reviews

Jul 11, 2021

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Great job. Professional, friendly and courteous. I left...

Great job. Professional, friendly and courteous. I left the dealership very satisfied. Ryan in service is very patient and understanding and very knowledgeable. I recommend that you buy from Covert Cadillac.

Jun 24, 2021

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JD doesn’t fall short with making this process easy and...

JD doesn’t fall short with making this process easy and painless. He’s got a great personality and knows what he’s talking about. I would 100% be willing to repeat this entire process.

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Brian Huerta

Brian Huerta

Sales Associate
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Dealership Experience 2 months
Recent Reviews

Sep 03, 2021

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Brian, demonstrated he was dedicated to my costumer...

Brian, demonstrated he was dedicated to my costumer satisfaction. He was actively listening while presenting selective inventory. I appreciate the total honesty he displayed while assisting me in owning the right car.

Aug 16, 2021

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Covert Cadillac is the only dealership I purchase...

Covert Cadillac is the only dealership I purchase vehicles from. I feel very secure buying from their certified used cars, as they ensure inventory is the best quality. I'm excited that we got to be Brian's first customer, and he went above and beyond to ensure we were well taken care of. He is very intuitive and thoughtful, which makes a world of difference in his work ethic. Jason is also funny and easy to work with, as he is very knowledgeable and transparent. I would refer all my friends to them when looking for a vehicle, new or used.

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Jason McEntire

Jason McEntire

Sales Professional
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Dealership Experience 6 months
Industry Experience 8 years 3 months
I was born a long time ago, in Cullman, AL where I grew up surrounded by family and friends. I loved school and played baseball until I got to college. I studied Philosophy and Literature back in college and I still love to read books (although, nowadays, I listen to them on Audible). I came to Austin in 2004 and worked for Trudy's and Alamo Drafthouse for a long time before settling into the car business. I met my wife in 2006 and we have a 3 year old named Owen who is the Sun in my sky. I have 4 pets (2 doggies, 2 cats), all adopted from Austin Pets Alive or Austin Humane Society. I love to read comics and play games (video and board) with my friends both in town and around the country. My friends and family would say that I am funny, sincere, and compassionate. In the 1980's, my Grandfather introduced me to Cadillac which was his brand of choice. I still remember sitting in his Fleetwood and just being AWESTRUCK by its luxury.
Recent Reviews

Aug 16, 2021

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Covert Cadillac is the only dealership I purchase...

Covert Cadillac is the only dealership I purchase vehicles from. I feel very secure buying from their certified used cars, as they ensure inventory is the best quality. I'm excited that we got to be Brian's first customer, and he went above and beyond to ensure we were well taken care of. He is very intuitive and thoughtful, which makes a world of difference in his work ethic. Jason is also funny and easy to work with, as he is very knowledgeable and transparent. I would refer all my friends to them when looking for a vehicle, new or used.

May 15, 2021

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Best experience hands down! I knew what I wanted and...

Best experience hands down! I knew what I wanted and didn’t have to hassle on pricing. Financing was quick and painless. Overall excellent experience.

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Jared Norton

Jared Norton

Sales Consultant
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Dealership Experience 3 months
Industry Experience 11 years 9 months
Check out my Facebook page. Facebook.com/thejarednorton. You will see hundreds of Happy Client Videos. I am a University of Texas Football Alumni with a Reputation for being Transparent, Honest, and offering Huge Savings to my online clients. Where I go, my clients follow.
Recent Reviews

Aug 31, 2021

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Jared Norton an his team where awesome! Highly recommend...

Jared Norton an his team where awesome! Highly recommend covert! I had a great experience an I walked out with a smile! Thank you, all for everything my daughter an I are happy! 😊

Aug 08, 2021

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Jared is such a great help when shopping for a car! Super...

Jared is such a great help when shopping for a car! Super knowledgeable, friendly, no pressure, and would 10/10 work with him again. And will! Thanks Jared!

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Julie Walton

Julie Walton

Sales Admin
Recent Reviews

Mar 02, 2021

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Abel Aguirre was the best he is fairly new to the Covert...

Abel Aguirre was the best he is fairly new to the Covert family and working to bring them up to his standard :) !!! He was honest and held a very high standard for what he delivered . Very conscious of the customers needs and accommodated well even when his team was less than what they promised with all of the snow and factors certainly a winner to keep on the team !!

May 23, 2017

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Experience

Jennifer is a very knowledgeable person ..always made me feel like I was part of the Covert family, treated me with excellent communication keeping me up to date on my car's services.

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Quinn Brownfield

Quinn Brownfield

Sales Professional
Recent Reviews

Jul 29, 2021

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The dealership was pleasant and efficient. The best thing...

The dealership was pleasant and efficient. The best thing it offered was our 2nd Salesman…Gavin. He had to step in the middle of another salesman’s sale when the first guy got sick and was unable to come to work. Even in the midst of a misunderstanding (that was not his fault or doing), he was calm, professional and stayed in control. Excellent Salesman

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Brett Buell

Brett Buell

Finance Manager
Dealership Experience 3 months
Recent Reviews

Jul 15, 2021

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Chris was professional and very easy to work with. As a...

Chris was professional and very easy to work with. As a female, car buying can be intimidating but Chris made it easy and pain free. If you're in the market for a car, I definitely recommend working with Chris!

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Oscar Castillo

Oscar Castillo

Sales Professional
Recent Reviews

Jul 26, 2021

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Oscar is top-notch! He is super efficient, knowledgable...

Oscar is top-notch! He is super efficient, knowledgable and got me into my dream car in a couple of quick hours! The entire process was smooth- I’d highly recommend doing business with this man!

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Brian Chock

Brian Chock

Sales Manager
Dealership Experience 2 years 9 months
Industry Experience 24 years 6 months
Recent Reviews

Aug 06, 2021

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David went the extra mile to meet every need that I asked...

David went the extra mile to meet every need that I asked of him (even answering my calls on his days off multiple times) through out this whole experience! He alone is the reason for my repeat business! At the end of the day I was left satisfied with both purchases and will make a third in the near future! Thanks!

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Dan Depew

Dan Depew

Shop Foreman
Recent Reviews

Sep 10, 2021

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Covert Cadillac was extremely friendly, helpful, and...

Covert Cadillac was extremely friendly, helpful, and dedicated to delivering a great experience in buying my Corvette! Thank you so much and I would definitely recommend them to anyone.

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Melissa Gereszek

Melissa Gereszek

Appointment Coordinator
Recent Reviews

Jan 19, 2019

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By far the best choice I have ever made for a car purchase.

Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit.

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Ryan Gibson

Ryan Gibson

Service Advisor
Recent Reviews

Jul 11, 2021

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Great job. Professional, friendly and courteous. I left...

Great job. Professional, friendly and courteous. I left the dealership very satisfied. Ryan in service is very patient and understanding and very knowledgeable. I recommend that you buy from Covert Cadillac.

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Randy Hahn

Randy Hahn

Wholesale Parts Sales
Recent Reviews

Apr 07, 2021

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It was the best car buying experience of my life. I would...

It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.

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Hillary Hesser

Hillary Hesser

Customer Relations
Recent Reviews

Jun 25, 2019

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,Very professional

very knowledgeable about the product we were interested in. Provided detailed explanation to all our questions and concerns. Chris was very responsive and took time to meet our needs

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Ralph Rosado

Ralph Rosado

Service Advisor
Recent Reviews

May 21, 2021

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Dealing with Chris is a pleasure. I've worked with him...

Dealing with Chris is a pleasure. I've worked with him on the purchase of three vehicles over the past years and recently contacted him when I was ready to buy again. The transaction on the purchase of a certified XT5 was seamless, handling a trade-in and all paperwork in a professional and efficient manner .. the service I have learned to expect. I'd be pleased to work with Chris again, and to give him my personal recommendation anytime.

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Mark Arebalo

Mark Arebalo

Service Advisor
Dealership Experience 5 months
Industry Experience 2 years 11 months
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Roly Arenas

Roly Arenas

Sales Professional
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Dealership Experience 1 months
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Josh Cantrell

Josh Cantrell

Retail Parts Sales
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Alex Colwell

Alex Colwell

Sales Professional
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Dealership Experience 1 months
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Kristi Holmes

Kristi Holmes

Service Cashier
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KC Kalman

KC Kalman

Parts Director
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Kris Kerfoot

Kris Kerfoot

Sales Professional
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Edith Markiewicz

Edith Markiewicz

Appointment Coordinator
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Charlie Oglesby

Charlie Oglesby

Wholesale Parts Sales
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Mark Peeler

Mark Peeler

Service Director
Dealership Experience 7 years 9 months
Industry Experience 43 years 1 months
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Eric Pena

Eric Pena

Sales Professional
Contact Me
Dealership Experience 4 months
Industry Experience 5 years 9 months
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John Raygo

John Raygo

Parts Manager
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Michelle Raygo

Michelle Raygo

Service Advisor
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Dallas Rivers

Dallas Rivers

Retail Parts Sales
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Kayla Rubbio

Kayla Rubbio

Service Cashier
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Jason Shaw

Jason Shaw

Sales Manager
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Tony Smith

Tony Smith

Sales Professional
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Ed Torres

Ed Torres

Sales Professional
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Jerry Vazquez

Jerry Vazquez

Retail Parts Sales
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Kayla Wofford

Kayla Wofford

Service and Loaner Agent
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Chris Tropiano

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Chris Tropiano

Chris Tropiano

Sales Consultant

233 Reviews
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Dealership Experience 8 years 1 months
Industry Experience 19 years 8 months
My goal is a friendly, professional sales experience for my clients. I respect your time and always appreciate the opportunity to earn your business.
Recent Reviews

Sep 15, 2021

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Excellent experience selling my car to Covert and with...

Excellent experience selling my car to Covert and with Chris Tropiano! I listed my 2016 Lexus for sale on Craigslist and was contacted by Chris about the dealership potentially buying it. Using just my VIN (and my craigslist photos/description), he was able to give me a fair quote which was less than my asking price, but more than I expected from a dealer. Chris was great, and there was no pressure from him at all to sell. After a few days and a couple of private party deals falling through, I decided to forgo the hassle of private party selling and accept the offer. The process was incredibly easy! Took the car to Covert and after a quick inspection by the manager, we did the paperwork in less than 30 minutes. Chris was courteous, communicative, and an all around nice guy to work with. Thanks making the car-selling experience smooth and simple!

Sep 15, 2021

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Covert Cadillac is a reputable dealership that lives up...

Covert Cadillac is a reputable dealership that lives up to their well established name. They have taken care of any issues I’ve had with my vehicle in a timely and professional manner!

Sep 10, 2021

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Covert Cadillac was extremely friendly, helpful, and...

Covert Cadillac was extremely friendly, helpful, and dedicated to delivering a great experience in buying my Corvette! Thank you so much and I would definitely recommend them to anyone.

Sep 09, 2021

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"Best Salesman ever!!! I have been a customer of Covert...

"Best Salesman ever!!! I have been a customer of Covert Cadillac for approximately 30 years. The service has always been excellent, but when I bought a used Jeep for my daughter Chris Tropiano was above and beyond any service that I have ever gotten anywhere. My daughter has been very ill and needed a safe vehicle to drive my granddaughter in, so this was at a very critical time in her and my life. The vehicle went through Coverts program of mechanical inspection and repairs before I drove it off the lot. Chris kept in touch everyday and when unexpected problems happened, he made sure I was informed and it was addressed immediately. He even had it delivered to my daughter's front door in Fort Worth so it would be in time for her birthday. She cried when she saw it. Great thanks also to Chris's manager Everett Bradshaw who was also there every step of the way advising and authorizing actions. Next time I buy a used car I am calling Chris first and have told my friends to do the same. This was the most professional service, everything I was told was followed up on and taken care of quickly. I felt needs were not only taken care of, but were often anticipated and acted on before I could even ask or thought of it. Now that ladies and gentlemen is true service. I would give 6 stars if I could.

Sep 07, 2021

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Chris Tropiano was a pleasure to deal with and...

Chris Tropiano was a pleasure to deal with and contributed immensely to my overall experience with Covert Cadillac. Chris was not at all the prototypical car salesman. He took the time to understand what I was looking for and was very insightful and forthcoming with information and with his responses to questions. It had been a long time since I have purchased a car at a dealership and my experience with Chris and Covert Cadillac far exceeded my expectations at every level.

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Jerry Duran

Jerry Duran

Finance Manager
Recent Reviews

Sep 18, 2021

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Gavin worked hard to get me my perfect vehicle! I highly...

Gavin worked hard to get me my perfect vehicle! I highly recommend Covert Cadillac. Mr. Duran was awesome!

Sep 14, 2021

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Great services great people very nice place very...

Great services great people very nice place very professional very clean good selection of cars

Sep 10, 2021

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Pedro was super helpful & got us in exactly what we...

Pedro was super helpful & got us in exactly what we wanted! He worked with finance to get us where we wanted. The process was a lot quicker than expected. Definitely will recommend.

Sep 07, 2021

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Chris Tropiano was a pleasure to deal with and...

Chris Tropiano was a pleasure to deal with and contributed immensely to my overall experience with Covert Cadillac. Chris was not at all the prototypical car salesman. He took the time to understand what I was looking for and was very insightful and forthcoming with information and with his responses to questions. It had been a long time since I have purchased a car at a dealership and my experience with Chris and Covert Cadillac far exceeded my expectations at every level.

Sep 03, 2021

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This car purchase was an excellent experience and Chris...

This car purchase was an excellent experience and Chris made everything run very smoothly! I live in the Houston area and their dealership is in Austin. Chris was able to arrange free delivery of our new car to our house. He also was able to get us Buick OEM all weather floor mats and price matched the same type of car we saw on Carvana. Chris made the entire car buying experience an excellent one and delivered on everything he promised on!

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Gavin Baker

Gavin Baker

Sales Professional

85 Reviews
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Dealership Experience 10 months
Recent Reviews

Sep 18, 2021

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