Staff
Sales
Chris Tropiano
Sales Consultant
Gavin Baker
Sales Consultant
Jose "JD" Diaz
Sales Consultant
Abel Aguirre
Sales Consultant
Connie Matthews
Sales Professional
Bryan Glenn
Sales Professional
Ryan Sindon
Sales
Jorge Tamayo
Sales Professional
Leticia Ramirez
Customer Care Dept
Hank Dickerson
Sales Professional
Tony Smith
Sales Professional
Finance
Jerry Duran
Finance Manager
Armen Khachatryan
Finance Manager
Gary Fitzpatrick
Finance Manager
Management
Joe Joseph III
Sales Manager
Brad Elliott
Managing Partner / General Manager
Jason Bruce
Assistant General Manager
Sherry Woodyard
Customer Relations Manager
Hillary Hesser
Customer Relations
Kevin DellaRocco
Marketing and Internet Manager
Mark Peeler
Service Director
Service
Jennifer Martinez
Service Advisor
Jason Wolk
Service Advisor
Adam DeLeon
Service Advisor
Nathan Mackey
Service Manager
Jake Wawrzyniak
Service Concierge
Melissa Gereszek
Appointment Coordinator
Administration
Julie Walton
Receptionist
Parts
Randy Hahn
Parts Sales
Chris Tropiano
Sales Consultant
Apr 05, 2021
Quick and great service! Everyone at the dealership was...
Quick and great service! Everyone at the dealership was very relaxed, professional, and accommodating. Got exactly what I wanted w/ no hassle or waiting around.
Apr 01, 2021
Chris was honest upfront and did not do any of the...
Chris was honest upfront and did not do any of the pressure tactics like other car salesman you generally see. He made sure to honor the price we agreed over the phone.
Mar 26, 2021
Chris Tropiano set the bar across the board for a...
Chris Tropiano set the bar across the board for a perfect customer experience! From the moment I reached out with a brief inquiry on line, which I have never done or experienced Chris was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Chris attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Thanks you so much Chris Tropiano!!
Mar 26, 2021
Chris Tropiano is familiar with what we were looking for...
Chris Tropiano is familiar with what we were looking for and showed us something that fit our needs. That makes car buying easy. We have bought other cars from him and will continue to do so.
Mar 12, 2021
Very nice salesperson. Did everything he could to make...
Very nice salesperson. Did everything he could to make this experience a positive one. Highly recommend him. Buying a car is usually a nightmare but it turned out very well. Thanks for the beautiful car.
Jerry Duran
Finance Manager
Apr 12, 2021
THE BEST PLACE FOR A VEHICLE! We’ve purchased 4 this past...
THE BEST PLACE FOR A VEHICLE! We’ve purchased 4 this past week and will DEFINITELY be back soon! Best customer service! Ask for JD!
Apr 09, 2021
Best experience we’ve had! The service was so great, we...
Best experience we’ve had! The service was so great, we ended up buying 4 cars from them! The only place I’ve ever go!
Apr 08, 2021
Let’s be honest, buying your first car is pretty...
Let’s be honest, buying your first car is pretty terrifying, especially if you know nothing about the car industry. I went in there kind of intimidated and started looking at some cars. Gavin approached me and man am I glad he did. He was competent, well spoken, and someone I could trust. We immediately clicked and we just started talking about what I want and how he would work with me. He made the process so easy and fast, it’s exactly the kind of service I would expect at Cadillac! Long story short, I ended up buying my dream car. Gavin and Jerry literally got me in my dream car. Thank you so much!
Apr 04, 2021
Very pleasedGreat professional service from Gavin and...
Very pleased Great professional service from Gavin and Jerry Duran They helped me get my dream car I appreciate all they did LOVE MY VETTE!!
Mar 19, 2021
Covert Cadillac has been our go to dealership for many...
Covert Cadillac has been our go to dealership for many years. This times was no different Gavin Baker was excellent. His no pressure sales technique was perfect. He has knowledge and great enthusiasm. Our finance guy Jerry was excellent as well. We had a very limited time window. They for us in and out quick. Great dealership with quality people. What more could you ask for in the long run.
Armen Khachatryan
Finance Manager
Mar 01, 2021
We have to thank Cory Rutherford. We have bought all of...
We have to thank Cory Rutherford. We have bought all of our vehicles from him. One of the best salesman! He Has always gone above and beyond! I also want to thank Ryan, if you need your vehicle service, he is the man!
Jan 31, 2020
Fantastic Experience!!!
Cory Rutherford is a true professional, he went above and beyond to make the experience of purchasing my CT6, very pleasant and seamless. Relaxed atmosphere, friendly staff and no pressure tactics. Covert Cadillac is lucky to have Cory and if you are in the market for a vehicle, I would highly recommend working with him and his support team. Armen in Finance, was also very easy to work with, to iron out all the options and details, to get the financing complete. Great Job!!!
Jan 14, 2020
Chris was great! He was professional yet very personable...
Chris was great! He was professional yet very personable as well! He was attentive to our concerns and addressed them as if they were his own. We were highly satisfied with Chris' service, as well as everyone else we worked with at Covert Cadillac!
Dec 22, 2019
Best experience I've had getting a car. Very friendly and...
Best experience I've had getting a car. Very friendly and informative, the whole process was so smooth. Shout out to Cory who made the whole thing so easy, I'll be a repeat customer for sure!
Dec 19, 2019
Amazing experience and tremendous customer service
Amazing experience and tremendous customer service. My entire encounter happened through text messaging and phone calls. Once I drove to Austin, I was in and out with amazing service.
Joe Joseph III
Sales Manager
Sep 05, 2020
I own a 2017 Cadillac CT6 3.0TT. From the first test...
I own a 2017 Cadillac CT6 3.0TT. From the first test drives with Amit Patel to this week when I needed some "outside the box" service done, I have been very impressed and appreciative of the attention and focus I receive from everyone at Covert Cadillac. My Service Advisor, Ryan Gibson, is the best I have ever dealt with at any dealership! He goes out of his way to listen and take car of every request. He demonstrates that he genuinely cares about me as a client, not just a customer. Every person I have had the pleasure of working with at Covert has been friendly, knowledgeable, professional, and caring. Joe Joseph, the sales manager, sets an outgoing and friendly tone that he nurtures in an environment of mutual respect and focus on the customer. Whenever I visit covert I feel like I am seeing some old friends. Thanks everyone. It is a genuine pleasure!
Mar 20, 2017
Jonathan Sosa is the BEST!!
I emailed Covert Cadillac about looking at an ATS late in the day on a Saturday. Jonathan emailed me back immediately and insisted I come look at the ATS even though they were closing in 30 minutes. I was hesitant, as I didn't want to keep them there after hours. I test drove the car, negotiated the price, and was out of the dealership within about an hour and a half with my new car. They do not waste time haggling and are very upfront on what they can and cannot do, thus not wasting your time. It was the best car buying experience I have had, which is saying a lot, since I am a tough negotiator. Every time I go in for service (oil changes) I am always greeted by Jonathan. It isn't just a sale to him, he genuinely cares about his clients. Joe was the manager assisting with the sale and he was just as friendly, too. He was keeping me informed throughout the process.
Aug 10, 2016
Best Place to Buy a New or Used Car: Joe Joesph = Amazing
Usually the car buying process for me has been a dreaded debacle of how much are they going to "hard sales" me into some overpriced car and how much effort and fighting is it going to be to get the price to what I can afford or want to buy or how long until they ask me a question of what do I want. Joe Joesph is by far the best sales person I have run up against ever. Joe went above and beyond in the my car buying process. Joe showed me the used car lot, ran me through new cars, and even talked through a lease vs. buy situation. Joe did not pressure me into any car. Joe was very considerate of listening to my concerns and addressing each and every one with a sense of empathy and compassion. Joe was so knowledgeable about every make/model/upgrade that each car I stepped into I felt like I had a great understanding of what I was getting vs. what I was giving up compared to some of the higher end models. Joe has even gone extra lengths to make sure my car was serviced properly and that I had a loaner every time I needed it so that I would not be disrupted when my car came into the dealership. Joe's level of detail and "realness" really made my buying experience the best buying experience of my life. I will come back to buy another car just to see Joe as this will be our 3rd car buying experience with Joe and each one has the same attention as the first. Joe even made sure I was working with a great finance person Jerry. Jerry was very explanatory of what was available from a financing perspective. Jerry answered all of my questions and had me signed and out the door within 30 minutes of working with him which at other dealerships has taken hours. Jerry did not let me leave feeling "sold" to or uncomfortable as I felt like it was a winning situation all around.
Jan 28, 2016
Purchase of new car
Thanks to Joe, we got a great deal and had a great experience. Covert Cadillac will def be seeing me in the future. Thank you guys!
Jan 11, 2016
Enjoyable, Informative and Fun Experience
This is my second new car purchase from Covert Cadillac and the experience was as good as the first one. Joe Joseph is excellent at asking the right questions and helping determine which new car option is the best for use. From finding the right vehicle, to identifying the option package, to reviewing the various financial purchase or lease options, Joe is simply the best. I will never buy another vehicle from anyone else. Thanks Joe!
Gary Fitzpatrick
Finance Manager
Apr 07, 2021
It was the best car buying experience of my life. I would...
It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.
Dec 21, 2020
I’d like to take a moment to share my experience with...
I’d like to take a moment to share my experience with Covert Cadillac, last week my wife and I we’re looking for a certified preowned SUV, upon arrival we were greeted at the door by our sales person, Mr Kafui Who was extremely kind and very knowledgeable, we were also greeted by Mr. Carlos Martinez the sales manager, Who made us feel like we were family not just another customer walking through the door, mr. Carlos Martinez the pre-owned sales director did an amazing job getting not only my wife a beautiful Tahoe, they even were able to get me financed two days later for a gorgeous Cadillac XT five, I also want to give A big shout out to The finance gentleman Mr. Jerry and Mr. Paul, it was a real pleasure working with them. The experience my wife and I had was over the top, I can honestly say in the many years I have purchased cars, this was the best experience I’ve ever had, if you’re in the market for automobile I would highly recommend that you give Covert Cadillac the opportunity to service your needs, from experience I can assure you they will do everything they can to get you the car or SUV you’re looking for. We will definitely be coming back when it’s time to trade in our vehicles. On a side note, I was very fortunate to have meet one of the owners of covert, he too was extremely kind and really sincere as we talked about my experience so far. Sincerely Mr. and Mrs. Ray and Nicole Garza.
Nov 02, 2020
Chris was very thorough and consultative. He got us into...
Chris was very thorough and consultative. He got us into the perfect car. Even better he let us test drive over night to get us fully comfortable. To top it off he brought a loaner to our house and let us sign the paperwork in our driveway so he could get the car fully prepared for us. All around amazing experience.
Jun 18, 2020
Bought a new ride yesterday, Oscar, JJJ, GaryMade it fun...
Bought a new ride yesterday, Oscar, JJJ, Gary Made it fun when usually buying a car is Mundane. In a couple of months we are all going out for a fish dinner. Got to love a new car smell and fried catfish. It was what appeared a busy day for sales. Other people would come by and all out we needed anything. Ms. Matthews helped when my GM rewards was being cranky. That was the only thing too slow the event. I am happy with my cross over. It rides really well. I recommend the car and the dealership. I'm a level 7 Google Guide. I'm saying they answered my questions, hope those people are still there the next time I need automobile updates. Everyone stay well.
Jan 28, 2020
2nd chance meets expectations.
The first go around with the Covert Family in 2018 was not so smooth running to say the least. well not the purchasing part more of the service in one of their used dealership. but when I got rear-ended in December right before Christmas I called Covert to see my options after my car was declared a Total loss.I asked For Jerry Duran since I had worked with him last time along with Gary Fitzpatrick, he was an extreme help reassured me everything would be okay and we would figure things out. He asked me since with the accident if I was going to be in the market for a new vehicle which of course I was, he advised me that Cory Rutherford would be in contact with me well he called me shortly after to ask what kind of vehicles and features I was looking for. Shortly after we hung up he sent me a text with his information and he was on his way to search for a vehicle for me. Cory is AMAZING! He is patient kind and great at what he does. I was so indecisive on what kind of vehicle i was really looking for but not once did you see Cory get annoyed or frustrated with me even though I had about 4 Cars parked in the front for me. lol! He was in between other customers and I and not once did he make a mean or weird face towards my family and I or anybody else. He was a tremendous help and blessing! We had our 2 yr old with us through this whole process from 1pm-6pm and the patience with us was amazing. I would recommend Cory 1000 times to anybody, And when we are ready to trade in our new baby to us for an even Newer one we will be sure to come to Cory! Thank you for the amazing Service Covert and helping me not freak out as bad! Thank you for all that yall did for me Cory Jerry and Gary!
Gavin Baker
Sales Consultant
Apr 08, 2021
Let’s be honest, buying your first car is pretty...
Let’s be honest, buying your first car is pretty terrifying, especially if you know nothing about the car industry. I went in there kind of intimidated and started looking at some cars. Gavin approached me and man am I glad he did. He was competent, well spoken, and someone I could trust. We immediately clicked and we just started talking about what I want and how he would work with me. He made the process so easy and fast, it’s exactly the kind of service I would expect at Cadillac! Long story short, I ended up buying my dream car. Gavin and Jerry literally got me in my dream car. Thank you so much!
Apr 07, 2021
It was the best car buying experience of my life. I would...
It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.
Apr 04, 2021
Very pleasedGreat professional service from Gavin and...
Very pleased Great professional service from Gavin and Jerry Duran They helped me get my dream car I appreciate all they did LOVE MY VETTE!!
Apr 03, 2021
Gavin was very professional and patient. He kept us...
Gavin was very professional and patient. He kept us updated on the buying process. My husband was able to get the truck he wanted. Gavin was great
Apr 03, 2021
Had a great day choosing my new Cadillac! We love the xt5...
Had a great day choosing my new Cadillac! We love the xt5 so much! Thanks so much to Gavin Baker for all his help and professionalism!!
Brad Elliott
Managing Partner / General Manager
Jan 29, 2020
Great experience overall. Brad Elliott and team was...
Great experience overall. Brad Elliott and team was nothing but professional. I fully recommend Cory Rutherford to help you with any car purchase. Straight forward and very knowledgeable regarding the car purchasing experience from start to finish. Very impressive experience. I will be back. Thank you covert.
Aug 24, 2019
OUTSTANDING
Cory Rutherford at Covert Cadillac is EXACTLY what a salesman should be. Each and every time my wife and I have purchased a vehicle from Covert we always deal with Cory. He goes way above and beyond to make sure that we get the vehicle we want and in our budget. I am very picky when it comes to purchasing a vehicle and Cory never gets frustrated with me in my choosing process. He looks repeatedly for exactly the make and model that I am after. And after the paperwork is signed, he stays in contact to make sure we are satisfied with our purchase. Cory is extremely accommodating before, during and after the purchase. There is never pressure to make a decision. We will continue to go through Cory in the future for all our vehicle purchases. Five stars is not a high enough rating. No one can go wrong talking to Cory when looking for a new or used vehicle.
Aug 15, 2019
Excellent customer service
My visit to Covert Cadillac was the best ever. Cory Rutherford was amazing, he explained everything perfectly, super nice guy. I would definitely come back.
Jun 13, 2017
Exceptional Customer Service
My experience with Covert Cadillac was exceptional. Bradley Allen found the car we were looking for very quickly and personally delivered it to my home on Saturday morning. The entire process from my initial phone call to having the keys to our new car was very efficient and was handled with the upmost courtesy. Covert Cadillac was a joy to work with.
May 04, 2017
Thank you!
I had a recent experience with Cadillac and gave a poor survey response that was actually a complete misunderstanding on MY PART. Cadillac actually did a great job and did not deserve a bad review from me. Cadillac went over and above to help me and my survey response to the survey did not reflect the great service I was provided. Every person I have worked with at this dealership has been great. I appreciate the service and attention to detail that this dealership has provided and I appreciate the great service I have been provided. I would recommend this dealership to anyone.
Jose "JD" Diaz
Sales Consultant
Apr 12, 2021
THE BEST PLACE FOR A VEHICLE! We’ve purchased 4 this past...
THE BEST PLACE FOR A VEHICLE! We’ve purchased 4 this past week and will DEFINITELY be back soon! Best customer service! Ask for JD!
Apr 12, 2021
JD and the team at Covert were great to deal with! Fair...
JD and the team at Covert were great to deal with! Fair pricing and made it easy to buy from. Highly recommended them, ask for JD!
Apr 09, 2021
Best experience we’ve had! The service was so great, we...
Best experience we’ve had! The service was so great, we ended up buying 4 cars from them! The only place I’ve ever go!
Apr 07, 2021
It was the best car buying experience of my life. I would...
It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.
Apr 03, 2021
Great experience, JD found us the vehicle we’ve been...
Great experience, JD found us the vehicle we’ve been searching all of Texas for and even delivered to our doorstep that evening all the way in San Antonio! It was in pristine condition, no surprises. Easiest car purchase ever!
Abel Aguirre
Sales Consultant
Apr 07, 2021
It was the best car buying experience of my life. I would...
It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.
Mar 21, 2021
Being a first time buyer, I had a successful experience....
Being a first time buyer, I had a successful experience. Abel was super helpful, my overall experience was great and Abel’s service was amazing!
Mar 12, 2021
Great communication from the staff and all requested...
Great communication from the staff and all requested information was provided for my preowned purchase. Auto Trader is what referred me to this location. No pushy ness or pressure.
Mar 10, 2021
Amazing service. Found what i was looking for. Went above...
Amazing service. Found what i was looking for. Went above & beyond great customer service. I will definitely become a repeated customer and will recommend friends & family to join the Covert family.
Mar 10, 2021
Everything was amazing, my first time purchasing a...
Everything was amazing, my first time purchasing a vehicle and Able made the whole process very easy and smooth. He actually took the time to explain to me every single detail of what was going on and how the whole process was going to work!
Jennifer Martinez
Service Advisor
Dec 09, 2019
Great experience - Cory and the Covert team really...
Great experience - Cory and the Covert team really stepped up and made the car buying experience a memorable one. Even when my car had a few issues after the purchase, they fixed it right away without hesitation. Cars are well maintained and looked after even before purchase. Felt right at home there and will definitely go back when I’m ready for an updated ride.
Oct 12, 2019
Worst experience ever. Do not come here
I had to have my car towed in for electrical. No loaners available seems to be the company motto at this dealership. After getting the battery replaced, the car was pulled around to me and the battery light was still on. I was about to pull the car oit whena service message popped up again. I let the service girl know and she took 10 minutes to inform me that the alternator was shot. They had my car sitting all day and couldn't figure that out to I picked it up at 4pm. Still no loaners to help... Shocker... So I was without a car again for the next day. Picking up the following day, I had to wait over an hour while billing had to call back and forth with people trying to get the correct invoice total. Total lack of communication and I will not be back. I will be spreading the word as to how bad this place is.
Jan 19, 2019
By far the best choice I have ever made for a car purchase.
Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit.
May 10, 2018
My experience with Covert Cadillac and Jennifer R
The customer service at Covert Cadillac is excellent. I always feel as if my service representatives Jennifer Martinez is solely there for me. I have an would recommend them to everyone. I have hpurchased 5 vehicles ( all preowned Cadillacs) from Covert Cadillac an I can say that each car buying experience with Al Mathews has been a very enjoyable and completely satisfying experience!
May 23, 2017
Great
Great experience... vehicle was in and out in a shirt amount of time and and maintenance was all taking care of. The vehicle was also washed and vacuumed which was outstanding . Thanks for such a great experience at covert cadillac!
Jason Bruce
Assistant General Manager
Jun 14, 2019
Great experience
Big thanks to Jerry D., Jorge T. and Jason for helping me select my new car and getting me the best deal. They were awesome!! This is the second time I've purchased a vehicle from this dealership, and both experiences were great. Everyone is friendly and very helpful. Thanks again 😊
Mar 03, 2018
These guys are great!
I called on a Friday night to schedule a test drive and Cory Rutherford stayed late to not only let me drive the car I saw online but then walked me, patiently, through the process. I walked out later that night with the car I wanted with the price I was comfortable paying. Cory and Arman were so nice and helpful. They made the experience much better than I had anticipated.
Aug 07, 2017
Extraordinary Customer Service
This was the second car I have purchased from Covert Cadillac. This time I had the pleasure of working with Chris Tropiano. The entire purchase agreement was accomplished via email as I do not live in Austin. Chris worked diligently to find a vehicle that met my specifications. Being a very detailed person I asked Chris lots of questions and requested reams of data including the build specs when we narrowed it down to two vehicles. Chris was helpful, organized, thorough, prompt to respond and provided a quality example of outstanding customer service. I was able to drive to Austin, sign the paperwork and drive home in my new Cadillac. It's the perfect car for me. Thank you, Chris! Covert's standard of customer service is extraordinary and Chris exemplifies that.
May 23, 2017
Experience
Jennifer is a very knowledgeable person ..always made me feel like I was part of the Covert family, treated me with excellent communication keeping me up to date on my car's services.
Sep 04, 2015
Awesome car buying experience
I just bought my 3rd vehicle from Covert Cadillac. They really do make the experience just that....an experience. Super easy negotiation on the sales price as well as the trade-in value. They made sure I felt good about the purchase. I added the new service that covers the repairs of door dings and cracked windshield for a whopping $7 a month on my payment. I wished I had had the many times before. Friendly staff made me feel like a member of the family.
Connie Matthews
Sales Professional
Jun 18, 2020
Bought a new ride yesterday, Oscar, JJJ, GaryMade it fun...
Bought a new ride yesterday, Oscar, JJJ, Gary Made it fun when usually buying a car is Mundane. In a couple of months we are all going out for a fish dinner. Got to love a new car smell and fried catfish. It was what appeared a busy day for sales. Other people would come by and all out we needed anything. Ms. Matthews helped when my GM rewards was being cranky. That was the only thing too slow the event. I am happy with my cross over. It rides really well. I recommend the car and the dealership. I'm a level 7 Google Guide. I'm saying they answered my questions, hope those people are still there the next time I need automobile updates. Everyone stay well.
Aug 01, 2019
2018 Cadillac Escalade Platinum with severe radio problems.
My 2018 Escalade has been at the Cadillac service in Covert Cadillac for over a month, Their technician staff worked on it diligently and contacted GM for advised trying to solve the issue. Yes it has been a month but their professionalism and attention to get things corrected goes above and beyond. Today I received a call from Mr. Nathan Mackey who is in top of the case and demonstrated his desire to get my car restored. I also want to thank Ms. Connie Mathew and Mr. Jason Walk for their constant support and diligent attention to help me with this vehicle. Once again Thank you team leaders for showing to other agencies that you illuminate like a beacon. Keep it up. Manuel Ruano, MD
Nov 12, 2017
Great car-buying experience!
Entire process from start to finish, excellent! Connie Matthews was very professional, knowledgeable, and delightful. All others with whom I interacted were a pleasure to work with as well. Buying a car isn’t always a positive experience, but I felt I could trust-thus enjoy-the process. And, most importantly, trust the result!
Jan 03, 2016
Enjoyable and effortless experience
From first contact to closing, all of staff I encountered at Covert were professional and friendly. My salesman, Bradley Allen took the time to understand my needs and answered all of my questions in a clear manner. I feel like he was my advocate for closing a great deal! Highly recommended.
Sep 04, 2015
Awesome car buying experience
I just bought my 3rd vehicle from Covert Cadillac. They really do make the experience just that....an experience. Super easy negotiation on the sales price as well as the trade-in value. They made sure I felt good about the purchase. I added the new service that covers the repairs of door dings and cracked windshield for a whopping $7 a month on my payment. I wished I had had the many times before. Friendly staff made me feel like a member of the family.
Sherry Woodyard
Customer Relations Manager
Apr 07, 2021
It was the best car buying experience of my life. I would...
It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.
Oct 15, 2020
Fantastic experience; very helpful, knowledge and service...
Fantastic experience; very helpful, knowledge and service was above and beyond. Took a personal interest in making sure everything worked out right. Quick responses and very easy to work with. Would do business with Cory again in a heartbeat.
Sep 04, 2015
Awesome car buying experience
I just bought my 3rd vehicle from Covert Cadillac. They really do make the experience just that....an experience. Super easy negotiation on the sales price as well as the trade-in value. They made sure I felt good about the purchase. I added the new service that covers the repairs of door dings and cracked windshield for a whopping $7 a month on my payment. I wished I had had the many times before. Friendly staff made me feel like a member of the family.
Apr 01, 2015
Easy, Fair, and Honest
I walked into Covert Cadillac on a routine sales drop in. I was there to sell them my product. Joe Joseph greeted me, having no idea that I was actually in the market for a new car. My luxury vehicle was 8 years old and I had been treated horribly at the local dealership when I shopped the prospect of upgrading and staying with the same make. Joe knew that I was there on business and took his time to get to know me and what I was trying to accomplish with the Covert Auto Group. As a salesman who is there to sell cars, his unselfish use of his time had me thinking that I would absolutely buy my car from him. As the conversation shifted to looking at new Cadillacs I found that there was a new ATS with a 2.0 Turbo engine that met my needs for practicality, performance, and great gas milage. I was treated beyond the expectations with respect and true concierge service from the test drive to the delivery. Covert has the Mom and Pop local business feel with all the extras you would expect from a luxury dealership. Everyone on the staff interacts like a family and they treat the customer as such as well. It's much more comfortable than the railroad approach so many dealerships take today. The best part was there was no haggling on price. They offered me a fair trade in value on the first proposal. I did not feel gouged on the sales price or the trade offer. They showed me right off the bat that they wanted and valued my busines. I am not one to write reviews, but this experience stood out as the most positive buying experience I have had in buying a car and I gladly recommend that anyone go see them when in market for a vehicle. Local and family run is always the way to go!
Oct 06, 2014
Regular customer now
After buying a second vehicle from Covert, I can say that they are dedicated to trying to provide top-level service, and usually manage to. When there is a problem, they are uber-responsive and make sure you end up happy again.
Jason Wolk
Service Advisor
Jan 16, 2021
My wife and I were looking for a preowned Tahoe. We...
My wife and I were looking for a preowned Tahoe. We called Covert Cadillac and talked to Cory Rutherford. He asked me if I had considered an Escalade. I am glad he did. He talked to us about what we wanted and was very patient with us wanting to look at many different Escalades. We kept him very busy rounding up cars for us to look at. We discussed the price range we wanted and what we had to put down on it. We were upside down on our trade and he was able to look at his inventory and knew how to find what would fit us. There was absolutely no pressure on us.He is very knowledgeable about what he does. Very respectful and professional and patient. We purchased a preowned Escalade and he told us that whatever we needed that he would take care of us. There was a few issues with the car after we got it and everything was taken care of. We even were able to get a loaner while our Escalade was in service. Cory is a man of his word which isn’t easy to find these days. He is not the stereotyped used car salesmen we all fear. If you want to be treated right go see Cory. He will go above and beyond to take care of you I am sure that I will be a repeat customer
Oct 08, 2020
Purchased my XTS at Covert Cadillac and have enjoyed my...
Purchased my XTS at Covert Cadillac and have enjoyed my Cadillac since day one . Great sales team but having the best Customer Service Representative at Covert Cadillac was and has been the greatest experience . Thanks Jason Wolk for being there for my family and my XTS Cadillac .
Aug 01, 2019
2018 Cadillac Escalade Platinum with severe radio problems.
My 2018 Escalade has been at the Cadillac service in Covert Cadillac for over a month, Their technician staff worked on it diligently and contacted GM for advised trying to solve the issue. Yes it has been a month but their professionalism and attention to get things corrected goes above and beyond. Today I received a call from Mr. Nathan Mackey who is in top of the case and demonstrated his desire to get my car restored. I also want to thank Ms. Connie Mathew and Mr. Jason Walk for their constant support and diligent attention to help me with this vehicle. Once again Thank you team leaders for showing to other agencies that you illuminate like a beacon. Keep it up. Manuel Ruano, MD
Jan 19, 2019
By far the best choice I have ever made for a car purchase.
Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit.
Aug 29, 2018
Outstanding Customer Service
Bought a 2014 SRX two months ago. I had a couple of minor issues and brought it into Jason Wolk for service. He was so helpful and took extra time making sure that I was completely satisfied. Then there is Jason Shaw, the sales manager, who went the extra mile to make sure that I was happy with my purchase. Couldn’t ask for a better person to make a deal with. Jason Shaw and Jason Wolk are definitely assets to this dealership!!!!
Adam DeLeon
Service Advisor
Aug 17, 2020
I have purchased four cars here over the last 20 years,...
I have purchased four cars here over the last 20 years, and I keep coming back because of the customer service. (And Cadillac makes a great car.) Their sales and service teams are really above and beyond, and their attention to detail is commendable.
Jan 19, 2019
By far the best choice I have ever made for a car purchase.
Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit.
May 06, 2017
Service at this place is awesome!
This is the only place to buy and service a vehicle. Staff overall is very helpful, service is prompt, if they find something that needs to be fixed, they discuss it thoroughly. They will get you back on the road asap. The popcorn is good.
Jul 30, 2016
Third purchase from same dealership!
I have purchased 3 cars from this dealership because they are very attentive to details in customer service and making the experience hassle free. My salesman makes sure everything goes smoothly, and he is really personable. I also feel they handle any problems or repairs in a timely fashion and making it really easy to not be 'put out' by offering loaner cars when needed. Team member who takes care of my repairs always takes time to answer my questions and is happy to explain something when needed. From the moment you drive up to time you sign your receipt, this company excels at making you feel important and take care of you, no matter how much they have going on at the moment. Their employees greet you and with a smile. You get what you pay for and then some! I really like this dealership and am happy to support a local business that has been around as long as they have.
Jan 03, 2016
Enjoyable and effortless experience
From first contact to closing, all of staff I encountered at Covert were professional and friendly. My salesman, Bradley Allen took the time to understand my needs and answered all of my questions in a clear manner. I feel like he was my advocate for closing a great deal! Highly recommended.
Bryan Glenn
Sales Professional
Apr 07, 2021
It was the best car buying experience of my life. I would...
It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.
Mar 23, 2021
Gavin was amazing! Highly recommend him when buying a...
Gavin was amazing! Highly recommend him when buying a vehicle. Thank you for your great communication and helping us get what we really wanted. Excellent job!
Mar 04, 2014
Bryan Glenn was recommended to us by a family member who...
Bryan Glenn was recommended to us by a family member who has purchased two vehicles at Covert Cadillac. The overall experience was excellent. We were shown the vehicles that we requested and given all the information we needed to make an informed decision. There was no pressure and we were introduced to service and technical personnel following purchase. We are impressed with the experience.
Nathan Mackey
Service Manager
Aug 01, 2019
2018 Cadillac Escalade Platinum with severe radio problems.
My 2018 Escalade has been at the Cadillac service in Covert Cadillac for over a month, Their technician staff worked on it diligently and contacted GM for advised trying to solve the issue. Yes it has been a month but their professionalism and attention to get things corrected goes above and beyond. Today I received a call from Mr. Nathan Mackey who is in top of the case and demonstrated his desire to get my car restored. I also want to thank Ms. Connie Mathew and Mr. Jason Walk for their constant support and diligent attention to help me with this vehicle. Once again Thank you team leaders for showing to other agencies that you illuminate like a beacon. Keep it up. Manuel Ruano, MD
Jan 19, 2019
By far the best choice I have ever made for a car purchase.
Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit.
Oct 28, 2016
Awesome
I am extremely pleased with new XTS Cadillac, and my purchase experience with Cadillac of Covert and was excellent, from start to finish. Chris Tropiano was my first contact, and I could not ask for better treatment, assistance, and guidance through this entire experience. I set up an appointment Chis and he responded promptly. Chris was personable, very knowledgeable, and professional, and worked to make (an experience I usually dread), very comfortable and productive. I give him my highest recommendations. I also want to acknowledge the great job Chris Tropiano did, in finding and securing the specific vehicle I was requesting. He was knowledgeable, responsive, and focused, which was reassuring. I have been looking for a new vehicle, to replace my 2014 XTS Cadillac, for a couple months. Being a pass customer of Covert Cadillac I knew that I would get the best treatment and wanted to be a loyal return customer. Covet did not let me down, they responded to the call.. I came to the dealership, pretty certain about what I wanted, and just needed to get a closer look and a test drive to be certain. Armen Khachatryan made the completion of required paperwork, a painless and efficient experience. He was prepared and highly knowledgeable. I was very impressed with all of your team, including those I met and those who assisted me, at different points in the process. Armen was very efficient in providing instructions on various benefits and reviews that we could take advantage of on my new XTS Cadillac, and I am very grateful. Finally, I had to return a couple days later with my 2014 XTS tradein, pick up an additional key and get a CD player installed. Chris arranged for all the paperwork and contacted the Service Department to assist, and they were most helpful and gracious, in getting that done. I am looking forward to my many years with the XTS, and using your service department, to keep it in great condition. I would recommend Covert Cadilliac to friends and neighbors without hesistants. Thanks again Covert!
Ryan Sindon
Sales
Jan 21, 2021
Gavin and Ryan helped me purchasing my car ! They where...
Gavin and Ryan helped me purchasing my car ! They where amazing and super helpful ! Amazing experience! Would highly recommend! Thank you so much for your help !
Oct 15, 2020
Ryan was outstanding! Goes above and beyond to help!...
Ryan was outstanding! Goes above and beyond to help! Days later had to wait an hour to speak to someone about the car I bought.
Oct 15, 2020
Very nice and pleasant to work with in buying car....
Very nice and pleasant to work with in buying car. Everything he did was very professional and the extra items that were needed were done and on time.
Jorge Tamayo
Sales Professional
Dec 19, 2019
This is the experience car buyers want... trust me
I have been an avid fan of Jeep Grand Cherokee vehicles for the past 7-9 years. I decided that it was time to let go of the SRT addiction and move to something more reliable and more in line with my current needs. I have worked in automotive technology for 10+ years and have purchased vehicles from online used retailers because I am firm believer that experience and service are the most important drivers for me. I was skeptical at first, but after working Jorge in Sales and Jerry in Finance, this was by far THE BEST BUYING EXPERIENCE I HAVE EVER HAD! No hassling, I found a good deal and best yet, they delivered my car to my front door. That's what it's all about! If there is any concern about vehicles and needing to put your hands and eyes on it before you drive, my recommendation is that you should narrow down your search because the dealers now offer so much information about what you are buying. Within 2 hours I knew all the differences between the XT6 FWD, AWD Premium and Sport packages. Here is an insider clue... the vehicles that dealerships sell are fantastic quality and manufacturers are building quality product. The only thing I recommend to you and other dealers... market the convenience of what consumers want. Easy financing and at home delivery. GREAT JOB!
Jun 14, 2019
Great experience
Big thanks to Jerry D., Jorge T. and Jason for helping me select my new car and getting me the best deal. They were awesome!! This is the second time I've purchased a vehicle from this dealership, and both experiences were great. Everyone is friendly and very helpful. Thanks again 😊
Dec 02, 2017
The Best
It's been a long standing joke in my family, "Car needs new tires, it's time for a new car." I've been dong this dance for a long time and it's been a loooooong time since I've had a car buying experience that was this much FUN! Covert Cadillac just earned a lifetime customer. I'm in sales and I know that means more than the money spent. When I say these guys worked at getting me the best price for my CTS V, I mean it. And it didn't stop after I signed. Armen after the fact found me an even better rate and lowered my payment even more! Totally blown away by my experience deal with these guys. Definitely go check these guys out for your next purchase.
Jake Wawrzyniak
Service Concierge
Jan 19, 2019
By far the best choice I have ever made for a car purchase.
Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit.
Oct 06, 2018
An Outstanding car buying experience!!!
Everything was perfect! Chris did a great job finding us the right car and then getting our deal done! Super experience! Would definitely see Chris the next time we buy a car! Plus..... Jake did an outstanding job showing us how everything on the XT5 worked!
Dec 20, 2017
Professional helpful knowledgeable
We were shown inventory, pros and cons of each vehicle to our questions Felt Chris was honest and straightforward and knowledgeable Was pleasure working with him
Leticia Ramirez
Customer Care Dept
Aug 30, 2017
Covert Cadillac Is the Best
This was my first purchase at Covert and I was very nervous but Chris Tropiano, Leticia and Jerry were GREAT.. I would refer anyone to them. They all assured me that they could make it happen and they did. Very patient and friendly. One of the best I've ever had.
May 23, 2017
Experience
Jennifer is a very knowledgeable person ..always made me feel like I was part of the Covert family, treated me with excellent communication keeping me up to date on my car's services.
Julie Walton
Receptionist
Mar 02, 2021
Abel Aguirre was the best he is fairly new to the Covert...
Abel Aguirre was the best he is fairly new to the Covert family and working to bring them up to his standard :) !!! He was honest and held a very high standard for what he delivered . Very conscious of the customers needs and accommodated well even when his team was less than what they promised with all of the snow and factors certainly a winner to keep on the team !!
May 23, 2017
Experience
Jennifer is a very knowledgeable person ..always made me feel like I was part of the Covert family, treated me with excellent communication keeping me up to date on my car's services.
Hank Dickerson
Sales Professional
Apr 07, 2021
It was the best car buying experience of my life. I would...
It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.
Melissa Gereszek
Appointment Coordinator
Jan 19, 2019
By far the best choice I have ever made for a car purchase.
Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit.
Randy Hahn
Parts Sales
Apr 07, 2021
It was the best car buying experience of my life. I would...
It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.
Hillary Hesser
Customer Relations
Jun 25, 2019
,Very professional
very knowledgeable about the product we were interested in. Provided detailed explanation to all our questions and concerns. Chris was very responsive and took time to meet our needs
