Customer Testimonials
We had an outstanding experience at Covert Cadillac thanks to Derek McNabb. Derek was incredibly informative, honest, and patient throughout the entire process. He took the time to walk us through every detail of the 2027 Vistiq and made sure we felt confident in choosing to purchase instead of lease this time. His professionalism and transparency made the experience smooth, stress‑free, and genuinely enjoyable. We absolutely love our new Vistiq and highly recommend Derek to anyone looking for exceptional service including the finance guy, Jerry.
I had such a wonderful experience purchasing my first car, and I truly couldn’t have asked for a better person to help me through it. Paul was incredibly helpful, patient, and genuinely caring throughout the entire process. He never made me feel pressured or overwhelmed, and he took the time to answer all of my questions and make sure I felt comfortable with my decision.
Buying my first car was a big moment for me, and having someone who was so kind, understanding, and willing to go the extra mile made the experience so much more enjoyable than I ... Read More Google - Sep 27, 2026
Brought my Escalade in for service and Covert Cadillac made it painless. They got me checked in fast, kept me updated so I wasn't left guessing, and had it ready when they said they would. The service team was friendly and explained everything without the upsell pitch. This is the only place I'll take it from now on.
(Translated by Google) Excellent service, Jaacov, the person who helped me, gave me excellent treatment. (Original) Exelente trato, Jaacov la persona que me atendio me dio un trato exelente
Ernesto was a pleasure to work with. He was patient and thorough and made the process incredibly manageable by making sure we were well informed and satisfied with our decision. Great service.
Yaacov has now helped me purchase two cars, and I couldn’t be more grateful! He helped me buy my very first car back in high school when I was a brand new driver and now years later, he’s helped me again as a college student. He’s always been patient, helpful, and genuinely makes the whole process feel easy and comfortable. It means so much to have someone I trust through such a big purchase. Thank you, Yaacov, for taking such great care of me both times!
Easy buying experience from Joe and his team at Covert Cadillac. Jose Diaz did a great job and was a very seamless transaction. There is a reason we always buy from Covert, they are the best!
Great service from JD and Chris!
Yaacov was the best! Come see him!
I appreciate the courtesy, friendliness and easy to work with staff. Gavin Baker went the extra mile for us. I would recommend him and the dealership at Covert Cadillac when searching for a new or used auto.
Recently purchased a Cadillac Escalade here. Joe Joseph the General Sales Manager is a excellent person to work with. Everyone including the finance manager made it a super simple process. Thank you again. I am a Covert Customer for life.
(Translated by Google) I had a great experience and received excellent service. I recommend buying from this dealership because they are responsible and honest people. Especially Yaacov Leiva and the manager, Gary T. 5 stars (Original) Tuve una burna expericnca un trato excrllente. Recomiendo comprar en eate dealership porque son personas responsables y honestas. En especial a Yaacov Leiva y el manager Gary T. 5 estrellas
We'd like to shout out Gavin Baker and the Covert team. Gavin created such a seamless process and met us with such kindness. We've purchased cars for over 30+ years and this was the most clear, efficient and connected experience. This is how the purchase process can be when there's two parties doing what they can to meet one another. Gavin's got our business as long as he's in the business. Thank you!
Yaacov Leiva and the Covert Cadillac team were amazing. Highly recommended and will be referring to all my friends and family
Great service
Gavin Baker is truly an outstanding salesman. Due to some difficulties, I was not able to come to the dealership;so, Gavin brought the car to me. He did everything possible to make buying this beautiful car easy on me. His service was truly outstanding.
Bought a car for my husband yesterday as a retirement gift. We got connected with Dina and she seemed so excited to make this a fun and smooth sale. We will definitely look to use her again in the future.
Steve Albarado was a wonderful sales men for our new Cadillac CT5! Was very helpful for looking through the process of the colors in and out of the car. Would highly recommend this salesmen team and dealership service!
Gavin Baker went above and beyond. This can be a longer process, but he was very kind patient, and knowledgeable with integrity which is much appreciated. Thank you.🙏 ❤️ I love my new car!
Our kids are grown, but I couldn't give up my Escalade. I tried to downsize, but nothing compares when you are used to the bells and whistles and a luxury drive. This was our 2nd Escalade through Covert Cadillac Austin. Our Sales Consultant, Chris Tropiano, was thorough, patient, and attentive to my inquiries. Working with Chris and Brian was a good experience, and while I don't flip vehicles often, I'll return to Chris when it's time for another vehicle. On the purchase price, do not expect the old days of negotiations. The list price is reasonable ... Read More Google - Sep 1, 2026
My first ever car buying experience went very smoothly due to Gavin and the team! 11/10 will be going back to him next time I need to buy a car!
Dina is so friendly and easy to talk to! She treated me and my husband just like family. She knows her vehicles and was very thorough.
If you are looking to purchase a new or preowned car I highly recommend Covert Cadillac dealership on Research Blvd, in Austin off of Hwy 183 and ask for Derek McNabb, Sales Professional. He is a great listener and earnestly will do his best to meet your need. He is kind, considerate, and does not make assumptions. Isn’t that wonderful. He is a true gentleman in every way. In fact, there was not a single person within the dealership that helped with my transaction lacking in genuine interest or respect. I couldn’t be happier with my purchase of an 2025 ... Read More Google - Aug 27, 2026
We were looking for a tesla for my Dad and Gavin helped us. He took care of us from start to finish. From the initial call to check if the vehicle was available, all the way to the end when we drove off the lot. Gavin was absolutely WONDERFUL! He was soooo helpful, professional, efficient, sweet, caring and really listened and understood what we needed and wanted for my father. He wasn’t pushy at all! He truly made us feel like family and wanted what was in our best interest for us. He was very patient with us since ... Read More Google - Aug 27, 2026
Just want to sincerely thank Gavin for my buying experience. By far the best salesman I have dealt with. He was knowledgeable, not pushy, and seemed sincere. Definitely exceptional. Thank you Gavin.
I want to thank Steve Alvarado for his excellent Service,when we got there he approached right away and showed us all the inventory that we requested and even took us next lot to shows us in person the rest of the Escalade’s so we can pick wich ever we liked. We are enjoying this beautiful And beast looking ride! Again,Thank you steve for making our car shopping experience smooth. Sanchez Fam from Lockhart.
Easy and enjoyable experience.
I had a great experience with Covert Auto Group and would highly recommend them. Chris was excellent to work with—he communicated clearly throughout the entire process and, most importantly, continued to be helpful even after the sale was complete.
Chris took my calls and responded to texts regarding the delivery of the vehicle, which made the entire process much easier. They also arranged transportation of the vehicle from Texas to Alabama quickly and efficiently.
It’s refreshing to work with a company that continues to care about the customer after they have your business. Thank you to Chris and ... Read More Google - Aug 21, 2026
Love the service at Covert Cadillac! Ed Torres did a wonderful job walking us through everything was very helpful and professional!
Trevor was an excellent and honest salesman. Made the car buying process easy. Was in a little over an hour.
Came across my new Cadillac on AutoTrader. Contacted Covert Cadillac and was put in contact with Chris. After a few back and forth emails, I went to take a look/test drive. Chris was easy to work with and I did not feel pressured to make the deal. Initially the price was a little over my budget, but Chris and staff worked wit me to get the final price where I needed to make the sale.
I had a fantastic buying experience with Covert. I'm in the DFW area, found a pre-owned listing at Covert Austin that had just popped up, contacted them first thing the following morning, and started the process. Kafui was excellent to work with over the phone, sent me video of the vehicle, and I drove down the following day to purchase it. There were no surprises when I arrived and the vehicle was exactly as advertised. It was the best car-buying experience I've had. I highly recommend working with Covert!
Great experience buying a used car - after previously leasing multiple Cadillacs from Covert. Gavin Baker was incredibly helpful and efficient - took care of all the details and made the entire experience seamless and quick. Covert Cadillac makes every effort to take care of customers and keep them coming back.
Smooth transaction, quality vehicle and friendly, efficient staff
We had the best experience with Derek. He was very knowledgeable about the car we purchased and didn’t stop until he found the exact car we wanted. We will definitely be going through him when we get our next car.
Working with Olivia was a great experience! She's very knowledgeable of all the features and walked us through all the tech of a CPO electric. My husband was weighting multiple options at multiple dealerships but came back to Olivia for the fair price, low pressure atmosphere she created and her excellent customer service. She stayed late with us 2 nights to ensure we drove away happy.
Derek is the person you want, if you want the best customer service and feel valued as a customer. He went above and beyond to get me the best deal possible! Will definitely buy again in future from this dealership. Also, avoid bee cave cadillac as they only seem to do business with bee caves customers.
I had the most amazing agent he went above and beyond my expectations…. 5 Stars
Great Customer Service and made me feel very comfortable with the entire process. Thank you again and will definitely Recommend more Customer come and see u at Covert Cadillac.
If you're looking for a great buying experience, super friendly staff and certified used vehicles that have been taken care of, Covert Cadillac is the place for you. The service department, parts department and sales staff are all knowledgeable and capable to help you with whatever you require. I would recommend them to any of my friends and family.
Libbey was AMAZING! She made me feel heard and understood. Her patience with my need to work out everything in my head, helped me go from what I thought I should buy to getting what I really wanted. She had a great team that made our experience easy and enjoyable. Shout out to Mason for being generous on our trade:). We are forever Covert buyers and love the family and the people they employ.
I want give a shout out to Jason Wolk. I'm one of those renegades who drives his GMC pickup to the Cadillac service entrance instead of the regular GM service entrance. I get excellent service at a fair price, and Jason is great to work with. I have no complaints about this dealership and I feel I am treated honestly and fairly. I will be a repeat customer.
My wife and I just had the best car buying experience we’ve ever had!! Chris Tropiano and the rest of the team at Covert Cadillac of Austin TX, not only beat the competition with our trade-in value, but absolutely WOW’d us with customer service. They treated us like family from the first point of contact!!! BRAVO!!!! Our future business will be theirs…plain and simple. Thank Y’all So Very Much!!!
Excellent service
Great experience Gavin was a great help! I’d go back again. Appreciate your hard work. Thanks to all the team members that assisted.
GAVIN Is the MAN! we found a raptor r online gave him a call and he made the process super smooth . Flew in and he picked us up at the airport . Great guy always willing to help. He truly cares about his clients . Also thanks to Chris in Finance
We had an outstanding experience with our salesman, Steve! From the moment we walked in until the very end of our purchase, he was professional, knowledgeable, patient, and genuinely cared about making sure we had an exceptional experience. He made the entire process smooth, enjoyable, and stress-free.
This purchase was especially meaningful because it was my amazing husband’s anniversary gift to me as we celebrated our 43rd wedding anniversary. Steve helped make this milestone even more memorable, and because of him, I was able to capture some unforgettable pictures of my husband and me that we will cherish for ... Read More Google - Jul 22, 2026
Yaacov is the best! Every detail covered perfectly!
Diana Nakib , the sales manage ( i forgot his name) and and the finance manager were all superb. Everyone on the team was very professional, courteous, knowledge and very helpful. Not having a car payment for 15 years, Nina did an excellent job assisting me and satisfied my request to everything i wanted/ needed in my next precertified used vehicle.
The team answered every question and would check to find out if they didnt know. Getting qualied, financing to taking what i wanted into consideration, needing cargo space to fit a wheel chair etc to leaving with my new car was an ... Read More Google - Jul 20, 2026
Chris Tropiano was my salesman and made the car buying process smooth! I cannot thank him enough for all he did to ensure the car buying process was as easy as possible. Will definitely be recommending him to all my friends who are looking to buy a new car!
(Translated by Google) Excellent service, highly recommended sellers **Jose Diaz and Alejandro**. Excellent service, very good customer service, truly reliable cars and good prices. (Original) Excelente servicio, Vendedor Recomendado ** Jose Diaz y Alejandro** excelente servicio muy buena atención, realmente carros confiables y buenos precios
Libbey Hawkins at Covert Cadillac in Austin TX was an amazing sales agent. She took great care of us and she made sure to answer all of our questions. Libbey and the entire team at Covert Cadillac were great. Thank you and keep up the great work.
Excellent service—highly recommended. I received VIP treatment. I will be back; thank you for your attention.
Gavin was very honest & forthcoming throughout the whole process. Gavin helped us consider all our options with sage advice. Very Professional & personal
Steve is awesome. No pressure and very professional.
Great Service. Mr. Yaacov Leiva did a wonderful job.
Gavin was awesome! He really made the purchase smooth!
Came in look for an escalade and Gavin our salesman made it happend quick and easy 10/10
Gavin Is The G.O.A.T. Here At Covert Cadillac! Really Helped Me With My New Affortable Vehicle! Strongly Recommend!
Working with Libbey Hawkins Has been a true blessing. She has made this car buying process so smooth, And enjoyable. If you’re on the market for a new vehicle, please go see her. She has your best interest at hand thank you so much, Libbey
Pleased with Maria and her Used car manager. They got me in the car I’ve been eyeing for a while and we’re able to come to an agreement with me.
Libbey was an absolute pleasure to work with! She is very knowledgeable and low pressure. She was able to answer all our questions and made the process of buying a car very easy. The entire team at Covert was friendly and professional.
Had a great experience at Covert Cadillac. My salesperson, Ed Torres, was very patient and answered all my questions.
Madison was my sales person and she was great! As someone that has been in the industry a long time I know what its like being in sales and finance at a high end dealership. I bought a used Camaro ZL1 from them. Service was great, Edgar the sales manager went above and beyond as well as Matt in service. Thank you all!
Mason and Dina thank you for such an amazing car buying experience!! Dina you are very knowledgeable and patient, I appreciate your professionalism. Mason, you out did yourself once again. Amazing deal and vehicle that checked ALL my boxes. Highly recommend using Covert Cadillac. Thank you both so much.
We had an exceptional experience working with Mitch while purchasing a car for our son. Since we're all over 50, we were all learning how a Tesla works, and Mitch's patience and genuine interest in helping us made the experience both enjoyable and hilarious.Mitch made the entire buying process smooth, stress-free, and enjoyable. We truly appreciated his professionalism, honesty, and integrity. We highly recommend Mitch to anyone looking to purchase a vehicle. He provides outstanding customer service from start to finish.
I found the exact car I'd been searching for at Covert, even though I live in Nashville. Chris made the entire process incredibly easy from start to finish. He was responsive, honest, and made buying a vehicle from out of state completely painless. The finance team was equally fantastic, and together they delivered an experience that every other dealership I talked to beforehand simply couldn't match. They turned what is usually a stressful process into a genuine pleasure. I'll absolutely be back for my next vehicle, even if it means buying from out of state again. Highly ... Read More Google - Jul 2, 2026
From start to finish Gavin Baker made the buying experience super easy for us. Especially because we live out of state. He was attentive even from such a distance, sending pictures, videos and regular updates. Meeting him finally was as great as dealing with him leading up to picking up the vehicle. We give him the highest recommendation!
Derek, my sales consultant worked with the sales manager to get the exact monthly lease payment that I wanted and with no money down. So, if you want a reasonably priced luxury vehicle, go to Covert Cadillac of Austin and ask for Derek.
Great customer service from Victor and the team at Covert
Covert Cadillac of North Austin has been the most honest and trustworthy dealership I’ve visited. The entire team — from sales to finance to the general manager — goes above and beyond to take care of new customers. They listen, accommodate your needs, and work within your price range without pressure.
I highly recommend anyone looking for a new or used vehicle to visit Covert Cadillac North Austin. Gavin Baker, Mason the Sales Manager, and the rest of the team work hard to find the right vehicle that fits your needs and budget. They focus on earning your business not just ... Read More Google - Jun 29, 2026
BUYING PREOWNED FROM HERE IS A MISTAKE They were great until they weren’t. My car started having problems a week after I got it. Had it scanned twice at 2 dif auto part stores before and after I bought a new battery and they both came back saying low voltage. The salesman asked me to bring it in before the 27th (exactly 30 days from when I bought it) so I did. Their “mechanic” said everything checked out and nothing was wrong. I begged them to look into it further but NOPE. Picked it up and went straight to O’reillys ... Read More DealerRater - Jun 29, 2026
this review is for Dina and Mason these two are amazing people and highly professional. easy to work with and did a phenomenal job helping me with purchasing my car!
I purchased a Pre-owned Cadillac from Covert this past weekend. JD was my point of contact from my initial inquiry. JD's response was extremely quick and he was always thorough. Since I had to travel from the DFW area I was more than pleased with their ability to accommodate our schedules. Highly recommend JD and Covert Cadillac
I had an outstanding experience working with Gavin Baker during my recent vehicle purchase. From start to finish, Gavin was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure.
He took the time to answer all of my questions, explained every step of the process clearly, and made sure I was comfortable with my decision. What stood out most was his honesty, responsiveness, and commitment to excellent customer service. He went above and beyond to ensure everything was handled smoothly and efficiently.
Buying a vehicle can sometimes be stressful, but Gavin made the entire ... Read More Google - Jun 27, 2026
We are repeat customers at Covert Cadillac. The service is excellent and very professional. When buying a vehicle you have to trust who you deal with and our agent Chris Tropiano is the best
S/o Gavin for getting me together. 10/10 experience and would buy again from him.
I always have a great experience working with Kailey while looking for a vehicle. She is very patient, helpful, and explains everything clearly without any pressure. 10/10—definitely recommend her!
I’ve been thinking about upgrading from my truck to a Cadillac, and Kailey has been amazing throughout the search process. She’s been super helpful, knowledgeable, and patient while I explored different options and figured out what would be the best fit for me. At no point did I feel pressured, and she was always happy to answer my questions and explain everything clearly. If you’re considering a Cadillac, I definitely recommend reaching out to Kailey!!! She’s great!
i have to say i went to the cadillac store just wanting to view at some vehicles but after working with Kailey, i had such an amazing experience that i left home with a Brand New Car! i would highly recommend this location and don't forget to ask for Kailey!
I had a really positive experience working with Kailey at Covert Cadillac. She was professional, friendly, and made the entire process feel smooth and organized from start to finish. What stood out most was how responsive and attentive she was — she took time to answer questions, explain things clearly, and make sure everything stayed on track.
Customer service can make a huge difference in an experience, and Kailey did a great job creating a welcoming and low-stress environment. She was knowledgeable, easy to communicate with, and made me feel like my time and concerns mattered.
If you’re looking for ... Read More Google - Jun 26, 2026
Steve at Covert is the best sales guy I’ve ever bought a car from. He goes above and beyond to make sure everything is done and customer is happy. Highly recommend working with Steve Albarado and Joe Joseph at Covert.
Never pictured myeslf buying a Cadillac, but the vehicles are amazing now and I love this CT4V Blackwing. Trevor Ryan was an amazing salesperson, super helpful and passionate and made it a great experience. Top notch guys!
Gavin is by far the best in the business. He is 100% genuine and works hard to help with the stressful process of purchasing a vehicle. Highly recommended him on your visit to Covert Cadillac.
Great experience with Covert Cadillac. Ed made the buying process seamless. Jerry and Jake rounded out the team making this an easy and successful transaction. If you want expedited customer service with no hassles - this is the place.
More Than a Dealership—Covert Cadillac Became Family
Since 2016, my wife Nicole, my daughter, and I have been part of the Covert Cadillac family. Over the years, we have experienced many seasons of life, some good and some very difficult. Recently, we found ourselves in a situation where I honestly believed there was no possible way we would be able to purchase another vehicle.
We had faced challenges with credit, finances, and vehicle issues connected to my wife Nicole’s Escalade. Because of the repair situation and the financial strain that followed, we had fallen behind and felt like trading ... Read More Google - Jun 21, 2026
Derek McNabb was extremely professional and made the whole process easy and straightforward.
If you’re in the market for a new Cadillac, I highly recommend asking for Paul Murray at Covert Cadillac. I just purchased my new Optiq from him, and this marks my 7th Cadillac, and without question, one of the smoothest buying experiences I’ve had. Paul was professional, knowledgeable, and extremely efficient throughout the entire process. No wasted time, no pressure, just honest and straightforward service. He understands how to take care of his clients and makes the whole experience seamless. That level of consistency and professionalism is exactly why I keep coming back to Cadillac.
Recently purchased a vehicle here at Covert in Austin with Dina! Fantastic experience, I was in and out in about 2 hours. Highly recommend! Dina was great!
JD and the entire staff at Covert was great. Provided professional customer service and support.
My husband and I just purchased a CT5-V from Gavin at Covert Cadillac 183. Gavin has a great personality and the willingness to work hard and get you the best deal possible. He strives to ensure you are satisfied! Gavin is not looking to make a deal, but instead to create a long term customer. I have him programmed in my phone as my forever Cadi/GMC sales person! From the initial greeting to the day after the purchase, he made sure every detail was taken care of. Gavin’s customer service exceeds any experience I've had buying a ... Read More Google - Jun 14, 2026
Chris T is the man . We came across a great deal online asked about the truck the same day and drove from out of town to go look at it. 4 hour drive and when I got there everything was ready for us ! He got our pre-approval we did all the negotiating over the phone and he was able to negotiate it to a great price . Very detailed and helped us get our dream truck to a very affordable price . Thank you again!
