Customer Testimonials
Stephanie was absolutely amazing and answered every question I had! Very smooth process. Paul in finance was great as well! If you’re in here looking to buy a car, and you can request your sales and finance person I can’t recommend them enough!
I generally arrive at car dealerships with very low expectations and a bit of anxiety know Im going to have to fight tooth and nail to arrive at a reasonable price. That was NOT the case here with this team. From the minute I walked in Brian the Hawaiian was more than kind, accommodating and I felt ZERO pressure whatsoever, even the Finance Manager Greg was fantastic, willing to work with me and again, no pressure to make a decision, working with me to get the best deal my credit and their negotiating skills could provide. Thank you so much ...
Una experiencia magnífica. Sobretodo el buen servicio y trato al cliente. Gracias a José Diaz
Un lugar espectacular para encontrar el auto de tus sueños, buen servicio al cliente, amabilidad y cortesía por parte del vendedor y el resto de los trabajadores. Muchas gracias a Jose Diaz por su excelente trato y gestión de venta. Felicidades para todo el equipo de Cadillac.
Overall had a great experience. Car shopping is always more stressful than exciting especially with a 2 year old and a baby. But Stephanie R. really helped work with our schedule and went out of her way to send us videos of different cars that would work for us. Also after a bit of negotiating we were able to find a great car for our family for a good price. Stephanie even delivered the car to us after hours so we would have it for Mother's Day which was very thoughtful.
Gavin was great to work with. He got the deal done and we did not have to spend all day at the dealership. He was very knowledgeable on the model of car we purchased. We are very happy he was our sales guy. We will be recommending him to our family and friends.
Thank you Chris Tropiano for providing us with excellent friendly Costumer service!
Sorprendente!🤩 fue el servicio; Gracias! JOSE DIAZ por hacernos Realidad nuestros Sueños; tenemos lo que Deseamos Me siento MUY FELIZ!
An entrepreneur friend of mine introduced me to an Expert Forex trader, Mrs Lauren Jordan who helped me in handling my trade with her company, I'm now doing my 3rd successful trade with her and also received a profit of $13,300 two days ago from my last trade, for everyone looking for where to trade and earn enough profit should contact her via.. Email: [email protected] WhatsApp: +16574647879
Thank you Brian for all your help. You made our purchase a breeze and the conversation was just what we needed.
My sales person was Brian Huerta and when I say he was the best salesman ever I mean that. Great customer service I had from anyone, will recommend him. Oh yea he’s the best dressed one as well
Able to work deals even in a time of high interest rate wars.
Yes I wanted to leave a message for Stephanie Ross as my salesperson working with
Gavin was detail in showing me the vehicle I requested to see and helpful with no sales pressure. I would recommend him to anyone seeking to buy from Covert!
I purchased my 2017 Escalade Esv Luxury trim level. Dear Bobby helped me to find black on black one. He is a great person and was ultimately helpful. I am totally satisfied with the process and Vehicle was like brand new once I received. They well prepared the SUV. One thing I understood Covert cadillac is really taking care of customers. They earned a loyal customer for sure.
Working with Stephanie made buying a used car quick, simple, and easy!
Jose Diaz helped me get my escalade fast and easy. They work with what you have and I highly recommend purchasing your next vehicle here!
Called Chris Tropiano told him what I was in the market for. Already being a former Cadillac owner. Bought my 1st Cadillac from Covert and had a great experience in the past as well. Chris delivered exactly what I wanted! We didn’t even have to look any further! He gave us all the details of the car. Took us for a drive. Super friendly and with a great smile we really appreciated Chris and his finance team that were able to get my payments exactly where I wanted them! Thank you, Chris and Paul at Covert Cadillac!
Amazing service! Would recommend Gavin anytime
Gavin did an awesome job in helping me understand the numbers, he was patient and kept updating me with different options. Covert has set the standard and Gavin executed well with this experience. Look forward to continuing my business with this family.
The best car dealership experience I've ever had. No BS, they did not play games or waste my time at all. Got a great deal.... truly the first time in my life I left a dealership and felt great about my purchase. Thank you Covert!!!
We worked with Stephanie Ross and she was amazing! Super sweet, knowledgeable, and very patient! Would definitely recommend Stephanie for your next vehicle purchase!
(Translated by Google) Very good service (Original) Muy buen servicio
Stephanie Ross has went above and beyond, with excellent service in every way shape or form ! She is an absolute gem
Chris I'm very pleased with his service...he is so nice and very helpful...it's was a beautiful feeling driving off in my new Cadillac
Her trading work is done with a level of expertise that can only be learned with years of experience at the highest levels. I was blown away by the ingenuity and thoroughness of strategy. I went in knowing 0 about online trading but Mrs Emily Alison walked me through every step of the process. I made $12,000 in just six days of trading, Don’t just recommend, I highly recommend. contact Mrs Emily Alison FX, via Email: [email protected] WhatsApp +1(434) 373‑2110
Great service … Thank you Jose Diaz For taking good care of our clients!
I am very happy with my new vehicle…thx to J.D for his service! He’s a great salesman, very helpful, patient and informative. Highly recommended!! Oh and ask for J. D. 🥲🚙
I was in the service department twice in the last few weeks for airbag recall on my 2010 and my inlaws 2014 Escalade. Was dreading this thinking it was going to be a hassle and a long wait. Made appointments for both and was very pleased to find that I was treated like a VIP on both vehicles. No run around, great people and service and out the door in a few hours. They even washed a vacuum out the cars. I had never been there before and was treated like I had bought the cars from them. Very impressed with Ryan, ...
Recently purchased 2 vehicles with Stephanie she was alot of help, even helped me with a trade in for one of the vehicles I highly recommend her.
Great service and friendly staff made for an awesome buying experience here!! Thank you!
Brain was incredible!
Gavin baker is the best sales person at covert! Very professional and helpful, I have bought a couple of vehicles here and I have never received the attention Gavin gives you! You are the best!!
Stephanie helped my family and I purchase a new vehicle she was very helpful. Don't forget to ask for Steph!!
Gavin Baker was by far the best salesman I have encountered while purchasing a vehicle. He was knowledgeable, professional and very patient. I absolutely recommend purchasing from Covert, but if you do, make sure you ask for Gavin.
JD with Covert Cadillac was very helpful! He helped me with a great trade in price and I drove off with my brand new vehicle in less than two hrs! From the showroom to the final signature. He was great preparing all the tedious paperwork beforehand and with no pressure.. Highly recommended.
Estoy bien feliz agradecido y complacido con el negocio y la atención que tuve en cover Cadillac, José diaz un gran profesional agradecido con el y el equipo completo los recomiendo.
Jose was very knowledgeable and very courteous!! It was one of the best experiences in leasing or purchasing an automobile!! Thank you Jose and Covert Cadillac!!!!!
Great service!
I needed help with fixing my interior passenger door due to scratches on the leather. I immediately reached out to Covert Cadillac and talked with Chris Tropiano in sales! He was more than helpful and got me in the day after I called to have my door fixed! He was very fast at responding and helping me get in with someone who could fix my interior! If you are ever in need of assistance with your car purchased from Covert Cadillac ask for Chris!
My Husband and I Had a Great Experience when purchasing our XT5 Sedan from Covert Cadillac, The GM Came over to greet us with a smile Our Sale associate Chris ( AKA Dean) was Awesome, Very experienced, knowledgeable and Nice, he treated us with the upmost respect, Everything we asked for he honored it with great pleasure.. Very Very Satisfied I want to personally recommend Chris to you as your salesperson @ Covert Cadillac Dealership Austin Texas
This was our second Cadillac purchase from Covert Cadillac. Chris Tropiano and the staff at Covert was top notch once again. They are our family's go to dealership because the experience is always friendly, professional, and stress free. There is no pushy sales techniques and no games. Just a great buying experience. Thank you, Chris!
Gavin Baker was a pleasure to work with. He was very helpful and answered all my questions. I am not the easiest car buyer to deal with. I wanted a good deal. He was patient with me and worked with me to get the numbers to a place that worked for both of us. I would recommend him to other looking to purchase a car.
Brian was amazing from start to finish. Very helpful and knowledgeable about the vehicle. He kept me updated along the way but never felt rushed. Appreciated all his help.
I do not have the proper words for the gratitude I have for the ENTIRE staff @ covert cadillac! The moment I called them I became family. Stephanie Ross is the sweetest and most patient person I know. She helped me in more ways than just getting me in a car. She understood my position in life and helped me understand something I was missing. When we arrived man were we a hot mess just left the lake with the kids and dog. I traded in "lulu" my jeep compass for a bigger suv, chevy tahoe. The other sales ...
2 hours agoNEW Orlando was the best from the moment Me n my fiance step out of our car this young man guaranteed me I was leaving off the lot with something nice and affordable. An work then numbers in our favorite and we didn't even go over our set budget. He and his manager Gregory were the absolutely are dynamic duo. Orlando went above and beyond and Gregory slide in an seal the Deal 🤝. Again Thank you so much you guys I really love my Jeep
Orlando was the best from the moment Me n my fiance step out of our car this young man guaranteed me I was leaving off the lot with something nice and affordable. An work then numbers in our favorite and we didn't even go over our set budget. He and his manager Gregory were the absolutely are dynamic duo. Orlando went above and beyond and Gregory slide in an seal the Deal 🤝. Again Thank you so much you guys I really love my Jeep 🫶
Un excelente servicio en la cadillac donde ne atendió José Diaz con mucha amabilidad y siempre tratando de llevar al cliente a la mejor satisfacción. Buenos autos y con precios muy bueno. En resume muy agradecido con la atención.
I very much found my car buying experience enjoyable. I was treated with respect and kindness. All of my questions were answered without hesitation. I would recommend purchasing your next car here.
The Salesman, Orlando Alsbrooks is not only a friendly, conscience and professional salesperson, he is a wizard at making good things happen. Thank you for your service during and after our purchase!
Best customer service ever. I had an amazing experience with JD, Jose Diaz. I will buy my car from him.
Steph Ross was absolutely awesome! Hands down the best customer service I've ever received! She will treat you like gold!
Big thanks to Gavin Baker for assisting us in getting our new Infiniti!!! You are a very professional salesman and you know your stuff!!! You represent COVERT in a GREAT way!! Thanks again, from the Monroe’s!!😀
Gavin and his team did a great job working with me on getting everything figured out and getting me taken care of. They were able to work with me and my budget to get me the truck I wanted.
Brian Chock and Gregory Vasquez were incredible to work with today when I purchased my new car. If anyone is looking for a new vehicle please reach out to Brian “The Hawaiian” Chock he is truly the best in the business!
We recently bought a new vehicle with a trade. They gave us a great deal on trade and new vehicle. The best experience was having the salesperson Stephanie deliver it to our home. Made it more personable and discovered what a kind and caring person she was.
Being someone who formally worked for a high-profile dealership, I was thoroughly impressed with the professionalism, efficiency and service I received from both my sales associate, Jose Diaz, as well as the finance manager Paul Sherman. Not sure I’ve ever seen such a quick process, as I was in a bit of a time crunch. Thanks again guys!
This is my second vehicle purchase from Chris Tropiano, and it was as smooth as the first. Thanks to Paul in the Finance Department as well. I highly recommend Covert Cadillac if you are looking for a clean pre-owned vehicle and excellent customer service.
JD provided an AMAZING experience! My husband and I were on a time crunch and from deciding on a vehicle- agreeing on price - to financing finalized we were able to complete everything in just a few hours!! We got the PERFECT vehicle for us at the price we were looking for! THANK YOU JD!!! When we need our next vehicle you will be who we call!
Came in to the pre-owned building to look at a beautiful 2017 Mazda. Violeta Sosa was very professional and sweet through out this nerve wrecking process. And might I add, not only did her positive attitude encourage me to purchase but her outfit was so stylish and cute! Definitely have to ask for her when you come to covert Cadillac pre-owned!
Gavin Baker and Mario Gomez made our car buying experience efficient and easy. Thank you!
We bought our first cardillac escalate and Brian and his manager provided us with amazing service. Thank you!
Great job Brian
My experience with Covert has been outstanding from sales professional Brian Huerta to finance manager Paul Fuqua. Everyone made this enjoyable experience
Brian was great, courteous, communicated well, but listened to the desired outcome. Worked diligently to get me car I wanted @ a price I could afford
opción solución precios 👍
Muy buenos carros y buena atención de los vendedores
Thank you, Gavin, with Covert Cadillac @ Austin, Texas. My husband surprised me with a new Cadillac. Yeah#BestHusbandAgirlCould have !!! Gavin has been our go-to guy at Covert Cadillac of Austin. He truly cares about getting you into a reliable and safe vehicle at your budget. I highly recommend Gavin at Covert Cadillac. I also would like to give a shot out to Hank for his professionalism and kindness when I needed maintenance on my vehicle. Thank you Gavin & Covert Cadillac Team!! We will be back when it's time for a new ride.
(Translated by Google) Very good attention and very good in his work, I recommend him 100% He explains everything in detail and does not let you go with doubts, José I am very satisfied with the car thank you very much my friend and many blessings (Original) Muy buena atención y muy bueno en su trabajo, lo recomiendo al 100% Te explica todo al detalle y no te deja ir con dudas, José estoy muy satisfecho con el auto muchas gracias mi amigo y muchas bendiciones
Hello, all, I would like to say that I came in today to I buy a part for my used 2006 Cadillac. My key was stuck in the ignition, that’s when I met Gavin. He asked me about my car and asked if I was enjoying the car. I said I was, but was starting to have problems. Fast forward, invited me in, to run my credit and to just see if their was an option. Y’all, with my bad credit, no money down, I am leaving with a 2016 Cadillac CTS. I can’t believe it. My payments are 487. ...
I feel very fortunate to have gotten Stephanie Ross as my salesperson. She stood by me through the whole car buying process. Her attention to detail could not have been greater. Even after the sale was completed, she followed up with me and helped me to resolve an issue I had. Even though I had a small issue, Covert Cadillac was good to their word. I couldn't be more impressed with a salesperson or dealership.
This is the 3rd Cadillac we have purchased from Covert Cadillac and I must say we have the absolute best experiences at this dealership. My salesman Kris goes above and beyond to provide me and my wife with exceptional customer service! His professionalism and attention to detail is so spot on that it makes the car buying experience quick and easy! Thank you Kris!
Brian Huerta was very helpful. He did everything he could to get me in the vehicle I wanted. I would definitely recommend him to everyone I know.
For your car buying experience, I recommend Gavin 💯 percent! From the time that I arrived, to pulling off the lot in my new vehicle, he and the Covert Team made this one of the easiest and stress free experiences I’ve ever had purchasing a car! Thank you all!
Gavin Baker is the man. Made everything possible Highly recommend Gavin to get you right!
(Translated by Google) Everything was perfect in the purchase of my escalade, the best service of all ... if you are looking for a car call JD !! (Original) Todo fue perfecto en la compra de mi escalade, el mejor servicio de todos...si andas buscando carro llama a JD!!
I had the pleasure of being introduced to Stephanie Ross for my trade in-purchase experience with Covert. Nothing about her was familiar to my previous encounters in car sales. She was warm, kind, knowledgeable and beyond friendly. Truly, an incredible human. I highly recommend sitting down and having a chat with her if you are in the market. She will treat you right and take excellent care of you. On the finance side, I worked with Paul. I am so thankful he was able to get the deal closed. Top notch professional- every step of the way. I am a ...
Worked well with helping me navigate and find the correct vehicle that I needed at a good value.
Brian “The Hawaiian” Chock was very friendly and knowledgeable. I had been looking for a CT5 Sport for about a month and as soon as Brian got one in, he texted me immediately. I came in the next day and got my new beautiful car!!
Once again mr. Gavin baker has came through for me and worked a miracle the thing I like the most about mr. Baker is he actually listens and is very professional Gavin and I have been on a hunt for either a new Escalade the new body style ct-6 I am very particular on trim package and color of vehicle and he really did pay attention to that throughout this entire search he's kept InTouch sent photos until finally I seen something that caught my eye not only did he get me the Cadillac that I wanted he also ...
The entire staff is so awesome! Best service I have ever received at a car dealership.... Step helped me purchase my new car and she was better than awesomeness! This lady was sent from the heavens. From the first call I told her all about my bad adulating 🤔.... and she said no problem. I can help you and she did just that. She moved heaven and earth for me. I mean she is just that good. Outstanding communication, very kind hearted and you can tell she really care about people in general their wants and needs all that good stuff. ...
Thank you Jose Diaz you're very professional and of course patient. With your assistance I was able to buy my dream car. It's people like you that makes buying a new vehicle pleasurable.
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