Customer Testimonials
My experience with Covert Cadillac was great! Mr. Quinn was the salesman that helped me with locating, purchasing, and receiving delivery of the exact vehicle I was looking for! I highly recommend his services to anyone looking to purchase a cadillac!
The Covert dealership’s customer service is always top notch, which is why I’ve purchased three Cadillacs from them! Jeffrey was great -he was very accommodating and patient!
Muy bien trabajo hizo Pedro.Gracias por toda tu ayuda desde que llegue, tuvo mucha paciencia en atendernos. Me agrado mucho su servicio. 100% recomendado.
When other dealerships made me feel like I was asking for to much or too picky, Jose Diaz went over and beyond to find the perfect suv for our family. Very accommodating and professional, definitely recommend Jose "JD" when looking for your next vehicle.
Worked with Quinn to get my parents their first new car and I can't say enough about how great he was to work with. Super laid back and very knowledgeable. Made my parent's first new car buying experience a great one.
Pedro Benitez, nos ayudó con nuestra compra. Es muy amable. Lo mejor es que habla ESPAÑOL! El proceso fue rápido y sencillo.
This has been THE BEST experience I have ever had at a dealership. David Bislar took so much time with me to make sure he knew my price range, my needs for my future vehicle, and did not want to rush through or put me in a vehicle I did not want or need. He really went above and beyond. Even after my purchase he went out of his way to deliver my vehicle to me as well as check in on me and the vehicle as the week has gone on. Would never go to anyone else or recommend ...
Jose very professional and very supportive. I worked with when I bought my car and he was super professional and finish all the paperwork within a very short time. Also, he sent me the car to my home.
My husband and I bought a car (Toyota Venza), José Díaz helped us and guided us throughout the process and did an excellent job, we are very happy and grateful because the process was super easy and we found what we were looking for, thanks JD.
Amazing dealer! Jose Diaz is very professional and he know the business! We are very happy with our car, definitely we are going to buy another car from him.
Gracias a Pedro Benitez por la ayuda que nos ofecio a mi familia y a mi. El processor fue facil y nos ayudo a salir con un pago mejor.
My husband and I were in the market for a BMW X1 and needed to get out of a bad deal we were in on our previous car. It was really important for us to be dealing with someone who was going to be honest with us and not just try to make a sale. JD was persistent but not in an annoying car salesman type of way. He really wanted to help us get a good deal and for us to be really taken care of properly. From start to finish he was professional, polite, and a pleasure to ...
Pedro was really helpful, habla perfecto el español. And Paul did an amazing job! Really easy and fast! Would recomend them to all my family and friends!
JD did an awesome job at helping me find a car that fit my needs and wants! The staff was super friendly, made me feel comfortable with the process and supported me on my decision! Thank you so much!
Jose made my car experience so amazing and absolutely stressless. Everything I wanted and asked for, he made it happen and I’m very hard to work with so that says a lot. It doesn’t get no better than him! Everybody there was amazing to me. Mario greeted me as soon as I got out the car, such an amazing guy. Ruben came over and greeted himself and made sure JD was taking good care of me, amazing gentleman he is. Very professional, everyone made sure I was comfortable and had everything I need it. Yes of course I’...
Working with Chris was great,, a really good personality and focus on what was important. Thanks Chris, you made the experience a really good one. Cheers!
Great communication and service! Came and seen what I liked and left with what I wanted. I would highly recommend Abel for your next car shopping experience!
Abel was awesome he made sure I felt comfortable and I had what I needed. He made sure I satisfied with the car that I chose and made the buying experience much more easier than usual thank you Abel
By Far the Best Experience we have ever had purchasing a car.Austin Texas go see GAVIN BAKER!! You will not be disappointed. Professional,Not Pushy,Literally feels like your Brother helping you make a Life Decision and educating you on a Safe & Special Family forever Vehicle. Go see Gavin! We will definitely be returning and will be a Forever Customer as long as Gavin is here. Our daughter will be next in line to get her Safe and reliable transportation from Gavin here at Covert Cadillac on Research Blvd. Thank You Gavin and Covert Cadillac Team!!!!! You guys ...
By Far the Best Experience we have ever had purchasing a car.Austin Texas go see GAVIN BAKER!! You will not be disappointed. Professional,Not Pushy,Literally feels like your Brother helping you make a Life Decision and educating you on a Safe & Special Family forever Vehicle. Go see Gavin! We will definitely be returning and will be a Forever Customer. Our daughter will be next in line to get her Safe and reliable transportation from Gavin here at Covert Cadillac on Research Blvd. Thank You Gavin and Covert Cadillac Team!!!!! You guys are Freakin Fantastic. Oh Yeah!!! YOU ...
Jeffrey Smith is an amazing sales person! Paul in finance made things super easy. Covert Cadillac was a true pleasure to buy from. You have definitely won my business.
Pedro worked with me to get the price I wanted! Great service from Covert! Awesome customer service, friendly and knowledgeable staff, clean cars and clean facilities.
We were very happy with the treatment we received from Gavin Baker and the other staff that helped us with the purchase of our Cadillac CTS. Outstanding!
I absolutely recommend that you ask for Gavin to assist you at Covert Cadillac! He’s a joy to work with, friendly, excellent communicator, and treats you like a valued customer. Top notch!
Gavin is a great guy, great attitude, really attentive to all my questions and concerns of buying my new vehicle, made the stressful process so easy for me, I would 100% recommend him to anybody who is looking to buy a new vehicle.
Pedro did an awesome job while making a sale all week. Definitely coming back and recommending him to all my friends and family. Done deal!!!!!!!
Pedro was great about staying in touch and giving us information about the Lexus that we were interested in. He is very nice and professional about the way he conducts business. Would definitely buy from him again.
There is a different type of level Gavin and the entire Covert staff put towards helping with a car purchase. I simply said what i wanted and Gavin made it happen.I’m highly impressed on how easy they made the entire process.
Great experience! Pedro was professional, knowledgeable and very helpful. He followed up to get the answers we needed to make a decision that we are happy with.
Good job and excellent experience working with Pedro and Paul on trading in my vehicle and purchasing my new Audi exited to have it! Thank you!
Pedro was great! He found me an awesome car at a very good price and walked me through the whole process. He stayed late with me and made sure I left with all my questions answered
Gavin was very helpful and got me exactly what I wanted. He was very patient with me and spent his entire afternoon to make sure the car I was looking for had all the details I was looking for. I highly suggest asking for him when shopping for your new car! You won’t regret it!
I saw the car online and spoke to JD on the phone and he answered all of my questions. I came in the next day to see the car and it met my expectations. With JD's honesty and patience, it was my best experience purchasing a car at a dealership. The manager and finance department were also easy to work with.
Gavin worked great with us very positive made sure we got in something we wanted and made us feel comfortable would recommend to ask for Gavin
Dealing with Chris is a pleasure. I've worked with him on the purchase of three vehicles over the past years and recently contacted him when I was ready to buy again. The transaction on the purchase of a certified XT5 was seamless, handling a trade-in and all paperwork in a professional and efficient manner .. the service I have learned to expect. I'd be pleased to work with Chris again, and to give him my personal recommendation anytime.
Gavin, is a really good sales men, very knowledgeable, gave me very great information about cars not only that I liked but also to Benefit me.
Chris was great to work with. I spotted the car I wanted and he took me for a test drive and fell in love with the car. The process was pretty easy and I was in and out in 2 hours. 🙂
We came to Covert Cadillac as new customers with a vehicle already in mind. Chris was very professional and got us set up immediately with the vehicle we wanted. Not pushy or persistent on decisions the buyer should make, treated us like family. I would recommend Chris and Covert Cadillac to anyone interested in buying New Or Pre-owned vehicles.
My experience purchasing from Covert Cadillac was the most hassle free purchase I have experienced. Chris Tropiano did everything possible to make me happy!! Thanks
Chris Tropiano made the process hands down the best experience I’ve ever had buying a car, he was so attentive to our kids and made sure we were comfortable while we waited. After being denied on our first vehicle option Chris kept working to find the perfect car for us. Was always optimistic with my complicated demands not once gave up or try to get me into something I was not looking for ♥️ for that reason I would like to recommend coming to get your next vehicle with Covert Cadillac and ask to speak to Chris T.
Our car purchasing experience with Gavin was excellent! He was very professional without any high pressure sales tactics. He allowed us to take our time and made sure to thoroughly answer all our questions. I highly recommend both Covert and Gavin for your next vehicle purchase.
Awesome service! I was in touch since before stepping on to the car lot, Pedro showed me lots of cars virtually and by the time I got to there I already had the car I wanted picked out. Great customer service, they really handle everything so smoothly!
They were fast professional and worked with me. Pedro was a professional and a caring salesmen! I would have liked my tires murdered out for free and a tee shirt but they did great! 5 stars!
Chris was great and made the process super easy, will definitely recommend friends and family to this dealership in the future. Thank you for the help!
Best experience hands down! I knew what I wanted and didn’t have to hassle on pricing. Financing was quick and painless. Overall excellent experience.
Chris was a fantastic sales man and he worked with my credit situation and everything and I was still able to get my dream car! Would highly recommend him to anyone going to covert Cadillac. 100% Also mr Paul in financing is one funny guy!! Kinda scary aswell 😂😂
Customer service during my recent car purchase at Covert Cadillac was Outstanding & Impressive! Everyone was helpful ,friendly & eager to assist. Ana Trujillo went above and beyond successfully coordinating the sale process and giving great assistance & attentiveness to questions & concerns during the entire buying process as well as Service After The Sale! She worked tirelessly with Paul Fuqua & the Finance Team to secure financing & affordable payments. These are prime examples of the commitment & dedication to customer service & satisfaction found at Covert Dealerships!
From beginning to end Ana was the most professional and patient salesperson. Thank you Ana for getting us into the car we really wanted. Thanks for making us part of the Covert family.
Chris was great from the word Go. Told him what our budget was and he showed us exactly what we wanted. Would highly recommend Chris to everyone.
My interaction with Gavin was amazing, he answered all my questions and made my experience very good. I would recommend you’ll anyone looking for a car.
We appreciated Gavin's patience and transparency but most importantly his friendly demeanor during the shopping and purchasing experience. That made it more pleasant and comfortable than a typical car lot. We also appreciated the collaboration with the rest of the staff - good group there and we'll be back.
I recently purchased a new Cadillac from Covert. I inquired online and got an almost immediate response. I made an appointment and was greeted by Leticia when I arrived. I was offered a refreshment and introduced to my sales professional Quinn Brownfield. The car was pulled up in front and waiting for me. On my test drive Quinn went over various features of the car and gave me the best route to take to really get a feel for the car. I loved it, so when we returned, we started the paperwork process. Finance was very busy so it took ...
Gavin was super helpful and patient through my whole buying process. I really enjoyed working with him to finance my first vehicle. Thank you so much!
My family and I purchased 2 vehicles from covert and had very exceptional service. David (Jesus) was our salesman and he did a phenomenal job. We HIGHLY recommend him. If you are in the market for a new vehicle, this is the place to go. Be sure to ask for David.
Super, very attentive Sales Consultant. Whatever our issue(s) we addressed, Anna followed up on. Not only was she very apologetic over and over but she presented herself very professional. Anna will definitely be our next Sales Consultant on our next vehicle purchase.
Chris helped us get into a new vehicle, and also had it delivered to us in Midland so that we didn't have to load up kids for a long trip. He was super helpful, very nice and went above and beyond to help us find what we were looking for!
Hank went above and beyond to bring out the Cadillac Escalade we were considering several times to the home…couldn’t ask for better service!
Best/ easy experience. 3rd vehicle purchased w covert . Hank & team compassionate caring and fast . They listen and get you out quick must buy here amazing
I just purchased another vehicle from Covert Cadillac. The customer service at this place is amazing and its what keeps me coming back. Everyone that I saw said hello or asked if I needed anything. Thank you Jesus and keep up the good work! 👍
Gavin, was awesome patience and very informative and helpful. We will be sending recommendations. This was our 1st time buying a vehicle and it was amazing experience.
He is to the point guy. No roaming around and trying to force you to believe anything. Liked his prompt answers. I believe his words
Gavin was great to work with! So nice, patient, and understanding while I got everything situated with my financing and not pushy. I’m very happy with my purchase and my experience with Covert Cadillac and with Gavin.
Gavin was great, he made the process smooth and effortless. Everyone was kind and caring. The best experience I have had when purchasing a vehicle.
Entire sales process was smooth, professional and quite enjoyable! I will recommend to anyone I can for this outstanding transaction! Chris was an outstanding salesman who made me feel so positive about my purchase!
Gavin was excellent from the start!! The process was very smooth and quick. I appreciate Gavin for taking care of us while we were at the dealership; he was very professional, knowledgeable and courteous ( I think you guys owe him a raise). I also wanted to thank Jerry from finance for working hard to give us a great deal and excellent warranty! We definitely will be back when looking for our next vehicle!
Great services..if you are on the market ask for JD..the best Sealeperson 👍.. The whole team was really nice and helpful...I love my car and I definitely will be back to buy an Escalade.
We had a great experience purchasing this vehicle! Everyone was very kind and welcoming! They were not salesy at all and were there to assist and answer any questions. Ask for JD is he was awesome and helped us get a great deal!!
A car dealership I trust. Why? Cause the people are amazing. Everyone from the salesman, to the technicians, and even finance!! Go see Gavin for a used car, he WILL work and FIGHT for you!! Thanks to EVERYONE at Covert for getting me in the car of my dreams!
Chris ‘ Made my experience at Covert very enjoyable he went out of his way to make my purchase fill relaxed and fun. If not for Chris I would not have bought this car. I love the car.
THE BEST PLACE FOR A VEHICLE! We’ve purchased 4 this past week and will DEFINITELY be back soon! Best customer service! Ask for JD!
JD and the team at Covert were great to deal with! Fair pricing and made it easy to buy from. Highly recommended them, ask for JD!
Best experience we’ve had! The service was so great, we ended up buying 4 cars from them! The only place I’ve ever go!
Let’s be honest, buying your first car is pretty terrifying, especially if you know nothing about the car industry. I went in there kind of intimidated and started looking at some cars. Gavin approached me and man am I glad he did. He was competent, well spoken, and someone I could trust. We immediately clicked and we just started talking about what I want and how he would work with me. He made the process so easy and fast, it’s exactly the kind of service I would expect at Cadillac! Long story short, I ended up buying my ...
It was the best car buying experience of my life. I would recommend anyone to come by a vehicle from covert Cadillac. I've left feeling like a million bucks with the car of my dreams I don't feel like I was suckered into or pressured into buying lemon. Able was a wonderful salesman impeccable customer service.
Very pleased Great professional service from Gavin and Jerry Duran They helped me get my dream car I appreciate all they did LOVE MY VETTE!!
Great experience, JD found us the vehicle we’ve been searching all of Texas for and even delivered to our doorstep that evening all the way in San Antonio! It was in pristine condition, no surprises. Easiest car purchase ever!
Gavin was very professional and patient. He kept us updated on the buying process. My husband was able to get the truck he wanted. Gavin was great
Had a great day choosing my new Cadillac! We love the xt5 so much! Thanks so much to Gavin Baker for all his help and professionalism!!
Quick and great service! Everyone at the dealership was very relaxed, professional, and accommodating. Got exactly what I wanted w/ no hassle or waiting around.
Thanks again for take care me and I will see you and buy another car as soon as possible. And say need thank you Kafui
Chris was honest upfront and did not do any of the pressure tactics like other car salesman you generally see. He made sure to honor the price we agreed over the phone.
Took. His time and didn’t rush us.. we got why we needed and finance Dept did good job as well 🙂!!We will be back
I like the car and had a good experience. Gavin was exactly what you need in a car salesman. If there was any opportunity to make the experience better, it would be to try to streamline things so that they go a little faster. This is why Carvana is getting customers. I came in at around 11am and left around 3pm. It's tough to buy a car when it takes up most of your day.
one of the best experiences I've had buying a car, thanks Jose Diaz! ..I will recommend this dealer to my friends and family. Amazing customer service.
I had a great experience getting my 2020 Escalade with Ms. Connie. Ms. Connie went above and beyond.
Service was above and beyond from the moment I drove on the lot and even after I left the dealership. Thanks to the Covert family and now they will also be apart of your family for life!!
Chris Tropiano set the bar across the board for a perfect customer experience! From the moment I reached out with a brief inquiry on line, which I have never done or experienced Chris was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Chris attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Thanks you so much Chris Tropiano!!
Chris Tropiano is familiar with what we were looking for and showed us something that fit our needs. That makes car buying easy. We have bought other cars from him and will continue to do so.
I can honestly say Gavin and JD (Jose Diaz) created the most seamless car buying experience my husband and I ever had! They really listened and focused on what we were looking for. They also took their time to follow up multiple times with us.
Gavin thank you for all your help ..one thing I can say about Gavin is he has great customer service and does what you ask him to do..If you’re looking for a car Gavin is the guy to go to..
JD was very knowledgeable. He answered all our questions and kept us informed through the entire process. Customer service was top notch at this dealership!
Gavin Baker was exceptional in every way! Adhered to our needs and made sure we got a vehicle that suited us. Honestly hands down the best car buying experience I’ve ever had. Gavins attention to detail and the way he listens to his customers is awesome! Would recommend him and Covert to anyone interested in buying a new or used car!
Gavin was amazing! Highly recommend him when buying a vehicle. Thank you for your great communication and helping us get what we really wanted. Excellent job!
Being a first time buyer, I had a successful experience. Abel was super helpful, my overall experience was great and Abel’s service was amazing!
Bought a vehicle from Ana and definitely recommend all their services!
Covert Cadillac has been our go to dealership for many years. This times was no different Gavin Baker was excellent. His no pressure sales technique was perfect. He has knowledge and great enthusiasm. Our finance guy Jerry was excellent as well. We had a very limited time window. They for us in and out quick. Great dealership with quality people. What more could you ask for in the long run.
We purchased a pre-owned Buick Encore from Covert Cadillac and had a wonderful experience. Jose was very informative, answered all of our questions, and did so with out pressuring us to buy. Overall great experience.
This past Saturday my boyfriend Andrew and I were out car shopping. We knew we were looking for a specific Cadillac make and he stopped at one place precious to coming here. You know how you go to SOME dealerships, and immediately get attacked and overwhelmed with some grimy “business” coordinators upon entering the location? That can completely ruin the experience- but this was the polar opposite! We actually called inquiring about a specific vehicle and connected with Gavin Baker (sales associate) before we visited. We loved his vibe over the phone and agreed this dude had great charisma. We ...
This past Saturday my boyfriend Andrew and I were out car shopping. We knew we were looking for a specific Cadillac make and he stopped at one place precious to coming here. You know how you go to SOME dealerships, and immediately get attacked and overwhelmed with some grimy “business” coordinators upon entering the location? That can completely ruin the experience- but this was the polar opposite! We actually called inquiring about a specific vehicle and connected with Gavin Baker (sales associate) before we visited. We loved his vibe over the phone and agreed this dude had great charisma. We ...
I have been going to different dealerships and came out with nothing. He made everything possible for me to walk out with a car I’ve been searching for. Thank you!!!
Leave Us A Review
