Customer Testimonials
Gracias por toda la ayuda en mi compra de auto, estoy súper contenta con la ayuda y paciencia que demostró Abel.
Excellent experience selling my car to Covert and with Chris Tropiano! I listed my 2016 Lexus for sale on Craigslist and was contacted by Chris about the dealership potentially buying it. Using just my VIN (and my craigslist photos/description), he was able to give me a fair quote which was less than my asking price, but more than I expected from a dealer. Chris was great, and there was no pressure from him at all to sell. After a few days and a couple of private party deals falling through, I decided to forgo the hassle of private party selling ...
Covert Cadillac is a reputable dealership that lives up to their well established name. They have taken care of any issues I’ve had with my vehicle in a timely and professional manner!
JD was awesome to work with and assisting me in getting my new car! He made the experience easy and painless and we are so happy to be in our new vehicle!
Great services great people very nice place very professional very clean good selection of cars
Covert Cadillac was extremely friendly, helpful, and dedicated to delivering a great experience in buying my Corvette! Thank you so much and I would definitely recommend them to anyone.
Pedro was super helpful & got us in exactly what we wanted! He worked with finance to get us where we wanted. The process was a lot quicker than expected. Definitely will recommend.
"Best Salesman ever!!! I have been a customer of Covert Cadillac for approximately 30 years. The service has always been excellent, but when I bought a used Jeep for my daughter Chris Tropiano was above and beyond any service that I have ever gotten anywhere. My daughter has been very ill and needed a safe vehicle to drive my granddaughter in, so this was at a very critical time in her and my life. The vehicle went through Coverts program of mechanical inspection and repairs before I drove it off the lot. Chris kept in touch everyday and when unexpected ...
Fast and speedily service. Didn’t try to upsell me a whole bunch. Tailored to my car buying experience and helped me reach a deal!
Chris Tropiano was a pleasure to deal with and contributed immensely to my overall experience with Covert Cadillac. Chris was not at all the prototypical car salesman. He took the time to understand what I was looking for and was very insightful and forthcoming with information and with his responses to questions. It had been a long time since I have purchased a car at a dealership and my experience with Chris and Covert Cadillac far exceeded my expectations at every level.
Abel made the process super simple! I received a fair trade in value and Abel even had my new car delivered to me. Thank you!
Great to work with. No pressure sale and very easy to purchase a vehicle using mobile application and not the typical sit down for hours inside the dealership. Everything was done on the hood. My kind of buying experience.
Gracias por toda la ayuda, Abel. Estoy satisfecho con el servicio, y la experiencia. Lo recomendare a mi familia y amigos para su compra de autos.
This car purchase was an excellent experience and Chris made everything run very smoothly! I live in the Houston area and their dealership is in Austin. Chris was able to arrange free delivery of our new car to our house. He also was able to get us Buick OEM all weather floor mats and price matched the same type of car we saw on Carvana. Chris made the entire car buying experience an excellent one and delivered on everything he promised on!
Brian, demonstrated he was dedicated to my costumer satisfaction. He was actively listening while presenting selective inventory. I appreciate the total honesty he displayed while assisting me in owning the right car.
Abel was amazing to work with and my overall experience was great! I submitted an inquiry online on a Sunday night thinking I wouldn’t hear from anyone until the next day, but within 5 minutes I was speaking to a live person. Everything was ready to go for me the next day I was able to drive home with my new car within 2 hours.
I love JD's knowledge of the product and friendly nature. He made the process of buying a car very easy and fun. His entire team is very sweet and easy to work with.
My experience here was great! My trade was accepted and valued more here than at any other dealership. I am very satisfied with my purchase and I highly recommend this dealership to anyone looking for high end service!
Pedro and Covert Cadillac made buying our new care so easy! They were a pleasure to work with. We would recommend them to anyone looking to buy a new or used vehicle.
J.D. and the Covert staff were very friendly and helpful with my new car purchase. Definitely recommend and will come back for my future car needs!
Jared Norton an his team where awesome! Highly recommend covert! I had a great experience an I walked out with a smile! Thank you, all for everything my daughter an I are happy! 😊
I called Gavin last week looking for a luxury Escalade and today he was able to deliver. He did a great job keeping me posted on inventory and worked with my limited schedule. Very personable and professionally dressed.. they are fortunate to have him on the team. Really appreciated Everette Bradshaw making the buying decision easy.
Gavin was very helpful and friendly. After I purchased a car from Covert Cadillac, he helped me set up Bluetooth in the new car, and the next day I had a question about whether I would need to get the oil changed. He answered promptly and let me know that Covert had changed the oil prior to sale. Everett also helped us with the negotiations, and he was friendly and straightforward.
Very helpful and knowledgeable about the products and made our buying experience so much better and easier I would definitely recommend you to all my friends
Everett Bradshaw and Gavin Baker were outstanding. They were willing to work with us and meet our needs, as well as our wants for our car. Thank you so much Covert!
JD was such a big help! This is our third vehicle purchase from Covert - he was by far our favorite salesman! Shout out to him and his team!
JD was great and a lot of help, couldn’t have asked for a better salesperson. I would be lying however if i said I didn’t feel pressured and uncomfortable when his management came into the picture. Overall I am pleased with my business with Covert
Covert Cadillac did an awesome job with our purchase of a 2017 Cadillac. We actually had a motorcycle as a trade in and it was complete with no issues. We are very satisfied with the assistance we received and price of the vehicle
Great people, nice selection and a good facility. Only negative was the “Appearance package” up charge not included in the on-line pricing. Gavin even met me in Round Rock on his own time to bring the 2nd key. We would have bought new, but lack of new selection made us settle for used.
Covert Cadillac is the only dealership I purchase vehicles from. I feel very secure buying from their certified used cars, as they ensure inventory is the best quality. I'm excited that we got to be Brian's first customer, and he went above and beyond to ensure we were well taken care of. He is very intuitive and thoughtful, which makes a world of difference in his work ethic. Jason is also funny and easy to work with, as he is very knowledgeable and transparent. I would refer all my friends to them when looking for a vehicle, new ...
Had a great experience Pedro Benitez and all the staff at covert Cadillac where true professionals we felt very welcomed no pressure just great service
The whole process was very easy. The dealership did a good job on pricing the vehicle.
I would highly recommend the service I have been given here to any new car purchasing customers they made it quick and easy process w/ appropriate respect.
Gavin made the whole process so seamless and easy! This was the greatest car-buying experience we’ve ever had. Professionalism and knowledge are A-1. Unmatched quality, hands down! We will definitely come back to Covert Cadillac for our next purchase, and will refer Gavin to everybody! Thank you for being a rockstar!!
The customer service was excellent and the patience they had with me was amazing. They really made this a wonderful experience for me. Thank you!
It’s not about the dealership, it’s Jose Diaz “JD” that makes the experience spectacular and stress free. Melancholy mood and great vibes guaranteed.
A great team galvin was great he was very detailed explained the paperwork very professional easy to work with kind and very polite made things easy
Professional very educated about the vehicle a pleasure to speak with the entire team excellent so impressed moving forward with purchasing another truck maybe 2
JD is a great guy with 100% knowledge about the car. Friendly and honest. i will be recommending him to all my friends. Thanks JD
Jared is such a great help when shopping for a car! Super knowledgeable, friendly, no pressure, and would 10/10 work with him again. And will! Thanks Jared!
Known him since Capitol Wright days! Great person, if you need a car, ask for him! Yall won't be disappointed! I can guarantee that!
Fantastic service. Straight forward. Honest. I will be back 100% and I will be recommending all of my clients to them as well. Too notch.
David went the extra mile to meet every need that I asked of him (even answering my calls on his days off multiple times) through out this whole experience! He alone is the reason for my repeat business! At the end of the day I was left satisfied with both purchases and will make a third in the near future! Thanks!
JD was great! He was very communicative and attentive, willing to work with me and helpful on all of the questions I asked. Would recommend.
Gavin is great really made my car buying experience excellent will definitely recommend him to anyone I know looking. Thank you for the great experience
JD was such a pleasure to work with. He understood what I was looking for, and provided a great experience. Everyone that I worked with at the dealership was great. I would highly recommend.
The dealership was pleasant and efficient. The best thing it offered was our 2nd Salesman…Gavin. He had to step in the middle of another salesman’s sale when the first guy got sick and was unable to come to work. Even in the midst of a misunderstanding (that was not his fault or doing), he was calm, professional and stayed in control. Excellent Salesman
Gracias a Pedro por su ayuda y tiempo en la compra de nuestro auto familiar. Estamos muy contentos con nuestra opción, Pedro fue atento con nosotros.
The service at Covert Cadillac is superb. They work with you from start to finish and they do it with honesty and kindness. They made buying my first car so easy and enjoyable.
Excellent place , good customer service . The salesman JD was very helpful , the finance department was very helpful , made my family car purchase smooth . Will go back
Best salesperson I have ever dealing with ,strong knowledge,and honest ,super professional,also he took all his time and was very patient ,I would recommend him to any person to buy a car
JD was great! He was wonderful to work with, made the buying process very easy and I am happy with my xt4 - great experience - highly recommended
Abel Is an Amazing salesperson. Helped me with everything I needed and more. Went above and beyond including the sales manger James! Would recommend getting a new/used vehicle from them. They will make sure you get everything you want and need with out adding extras you don’t need. What you want is what you get with these gentlemen.
I contacted Oscar Castillo about a month ago when I saw an Escalade ESV I was interested in (he was the lucky winner of my random phone call!) Well, that particular vehicle sold but I told Oscar if a red one pops up please call me....well, last Friday, I got that call! Oscar not only remembered about my desire for a red Escalade ESV but he actually got me in my dream car the SAME DAY! I am so pleased with his attention to detail, quick turnaround time, humor, and overall, how he took care of my needs and ...
Pedro Benitez fue gran ayuda con la compra de mi auto. Fue muy amable y me sentí muy cómoda preguntando todas mis dudas. Me fui muy contenta y aprecio el tiempo que se tomó Pedro.
Devin is the best. He will go out of his way to help you find the best deal and car he can find! Thank you
Oscar is top-notch! He is super efficient, knowledgable and got me into my dream car in a couple of quick hours! The entire process was smooth- I’d highly recommend doing business with this man!
I am a repeat customer at Covert Cadillac and would recommend you ask for Gavin. He will take great care of you. Jerry in finance was also amazing. They both took their time and answered all our questions. You won’t be disappointed there was no pressure and they were able to accommodate all of our needs to seal a deal. Will come back for any future vehicle needs.
JD me ayudo a conseguir el auto que quería, me explico todas las funciones del vehículo, conseguí el mejor precio y el servicio fue excelente se los recomiendo 100%
Ola muy buen servicio gracias a pedro Benitez fue muy amable gracias por todo estoy contenta con mi camioneta atravajar todos los días gracias
Covert Cadillac met our needs beyond the expectations we set. As we were in the market to upgrade our vehicle, Covert made it simple to get the vehicle we wanted today! Gavin Baker was a professional and personable sales associate. His knowledge in vehicles, from tire size to the safety features is outstanding. This is customer service at its finest!
Chris was professional and very easy to work with. As a female, car buying can be intimidating but Chris made it easy and pain free. If you're in the market for a car, I definitely recommend working with Chris!
Great job. Professional, friendly and courteous. I left the dealership very satisfied. Ryan in service is very patient and understanding and very knowledgeable. I recommend that you buy from Covert Cadillac.
Chris Tropiano got me into my first Cadillac & made the car buying experience smooth & seamless. I highly recommend Chris in sales & Paul in finance if you’re in the market for a vehicle, will definitely refer my colleagues & family to do business here!
I have purchased quite a few cars in the last 10 years, and working with JD was one of the easiest, and more pleasant car buying experiences I've had. He worked hard to get me in the vehicle I wanted, for a good price, and also got me what I wanted for my trade. 10/10 would recommend working with JD.
Had no intention of buying a car that day just a test drive but Gavin made my purchase easy. He didn’t try to talk me into buying and we went over the car together to look for deficiencies and things of that nature. Never felt any pressure at all during the buying process and was easy to deal with as I’m a big introvert and am not much for talking to anyone. Would definitely do business with Gavin if given the chance to in the future.
My name is Conchita Urquhart and I’m a widow and doing all this stuff is nothing I’ve had to do, I had an awesome husband. I took my 2013 SRX to get some fixes on my radio and steering wheel as well as my sunroof Jason was the person who took very good care of vehicle and he kept me informed of what’s happening and when things were done, he was very cordial and caring and he completed it in a very timely manner! Thank you Jason. Job well done!
We were very pleased with the service we received. From the moment we arrived to the time we completed our purchase, everyone was very attentive.
Excellent and knowledgeable! Pedro was very patient, efficient, and courteous. He helped answer all our questions. This has been one of our best car purchase experiences
Gavin was amazing! Professional, friendly, knowledgeable, the perfect sales consultant. The Covert dealership was welcoming and James, the Sales Manager, worked with us until we were all smiling.
Chris was absolutely great to work with and did everything he could to accommodate us throughout the process. He made sure my wife was happy with her vehicle at every stage, including after the sale. It was the first vehicle I purchased from him but won’t be the last. Thanks again, Chris.
Amazing experience. Go see Ana! She got us TWO vehicles, she communicated with us through the entire process and when we went in to purchase it was extremely fast! We definitely felt like we were a priority. Highly recommend.
Gavin very nice and really appreciate explaining to me all the details! He really worked with me on getting the car I wanted!!! Very truthful and honest!!!
We had an excellent experience with Covert Cadillac, with their supreme customer service and professionalism.
From the start to finish, they showed my family and I how hard working and dedication to helping us out. To get the best possible deal, and we are so happy to do business with the professionalism that covert and its people bring to the table. Thank you very much
Easy going with pleasant conversation. Got the exact vehicle wanted.
Very professional sales group in the used car department. Listened to what we wanted for our car, and tried to accomplish it in order for us to trade our vehicle in for a newer car.
JD doesn’t fall short with making this process easy and painless. He’s got a great personality and knows what he’s talking about. I would 100% be willing to repeat this entire process.
Working with Gavin was an absolute pleasure! Gavin is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my Ford took about 2-weeks. The best part – Gavin stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Gavin if you are considering buying a new or previously owned automobile.
Gavin my guy right here. Couldnt have asked for a more better salesman matter fact I can’t even call him that I consider this man a friend. He stuck it out with me through a two week ordeal due to work once I got to the dealership it was so smooth goin we checked out a few vehicles test drive them until I found the better deal. Great people right here
Gavin is super friendly and very helpful! He really wants to work with you, and wants to make sure you get exactly what you want.
Gavin was friendly from the start and a huge help!
Chris was awesome from the moment he introduced himself. He listened to what I had to say and he delivered.
Abel was such a GREAT help! He was definitely able to take care of us and get us in a new car. I was introduced to the service dept & relations. I look forward to working with Covert in the future.
First of all I would have to say in all my years purchasing vehicles this is one of the best experiences I've ever had everything went by so smooth my salesman is Gavin Baker I would also have to add that this is one of the best salesman I've ever done business with he actually listens to you pays attention to detail and make sure everything is right and make sure that you are 100% satisfied unlike other dealerships where you have pushy salesmen or they can't find what you want and they try to put you in ...
I would like to personally thank Mark and the service team for everything they have done to keep me on the road. Mark was perfect… he responded to all of my messages quickly, fixed my issues on the car in a timely manner, excellent customer service, and overall was completely impressed by the work ethic these gentlemen had. I do not hope to have any more issues with my car but if I do I’m taking it to Covert Cadillac in Austin and I’m looking for Mark!! Thanks so much guys… ur awesome!!
My experience with Covert Cadillac was great! Mr. Quinn was the salesman that helped me with locating, purchasing, and receiving delivery of the exact vehicle I was looking for! I highly recommend his services to anyone looking to purchase a cadillac!
The Covert dealership’s customer service is always top notch, which is why I’ve purchased three Cadillacs from them! Jeffrey was great -he was very accommodating and patient!
This was the easiest dealership I have worked with. I was in and out in 2 hours. was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Pedro Benitez he was very helpful
Muy bien trabajo hizo Pedro.Gracias por toda tu ayuda desde que llegue, tuvo mucha paciencia en atendernos. Me agrado mucho su servicio. 100% recomendado.
When other dealerships made me feel like I was asking for to much or too picky, Jose Diaz went over and beyond to find the perfect suv for our family. Very accommodating and professional, definitely recommend Jose "JD" when looking for your next vehicle.
Worked with Quinn to get my parents their first new car and I can't say enough about how great he was to work with. Super laid back and very knowledgeable. Made my parent's first new car buying experience a great one.
Pedro Benitez, nos ayudó con nuestra compra. Es muy amable. Lo mejor es que habla ESPAÑOL! El proceso fue rápido y sencillo.
This has been THE BEST experience I have ever had at a dealership. David Bislar took so much time with me to make sure he knew my price range, my needs for my future vehicle, and did not want to rush through or put me in a vehicle I did not want or need. He really went above and beyond. Even after my purchase he went out of his way to deliver my vehicle to me as well as check in on me and the vehicle as the week has gone on. Would never go to anyone else or recommend ...
Jose very professional and very supportive. I worked with when I bought my car and he was super professional and finish all the paperwork within a very short time. Also, he sent me the car to my home.
My husband and I bought a car (Toyota Venza), José Díaz helped us and guided us throughout the process and did an excellent job, we are very happy and grateful because the process was super easy and we found what we were looking for, thanks JD.
Amazing dealer! Jose Diaz is very professional and he know the business! We are very happy with our car, definitely we are going to buy another car from him.
Gracias a Pedro Benitez por la ayuda que nos ofecio a mi familia y a mi. El processor fue facil y nos ayudo a salir con un pago mejor.
My husband and I were in the market for a BMW X1 and needed to get out of a bad deal we were in on our previous car. It was really important for us to be dealing with someone who was going to be honest with us and not just try to make a sale. JD was persistent but not in an annoying car salesman type of way. He really wanted to help us get a good deal and for us to be really taken care of properly. From start to finish he was professional, polite, and a pleasure to ...
Pedro was really helpful, habla perfecto el español. And Paul did an amazing job! Really easy and fast! Would recomend them to all my family and friends!
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