Customer Testimonials
I traded my Lexus RX350 for a beautiful Ford Explorer Limited. I was so surprised when I took it for a test drive. First time Ford owner. I’m very happy with my purchase and my sales person Rodrigo. He was very honest and convinced me to include the Covert Warranty package with my purchase to sleep better at night. Bumper to bumper warranty and lifetime battery replacement. Oil change are included. 👍🏼🚙❤️😁
JD at Covert was a total pro. Saw the car I wanted online, called in the morning, test drove and had a PPI done efficiently while they valued by trade in, came back and made the deal. Not a wasted minute. Wey happy with my experience and would rec JD to anyone who values their time and money.
I had an exceptional experience with David Bislar, Victor Perez, and Travis Gaiser while purchasing a brand-new Lyriq. From start to finish, the team was professional, respectful, and truly dedicated to ensuring I had a positive experience. Even when the first deal didn’t go through, they honored their word and worked tirelessly to make everything right. Their integrity and commitment to keeping their promises truly stood out, and I felt valued as a customer every step of the way. I’ve never had such a positive experience at a dealership before, and it was truly refreshing. If you’re ...
Excellent customer service, speedy paperwork process with Paul and no pushy sales by JD. This was the best car buying experience I've ever had. No wonder they were referred to me!
Almost a week ago, I got in contact with Derek McNabb at Covert Cadillac North Austin. I asked him to educate me on the Cadillac Lyric and take me on a test drive. When I met up with him, Derek was very knowledgeable and patient with me and did an excellent job of explaining the vehicle and answering the questions that I had. We test drove several Lyrics and I never felt any pressure from Derek. After I decided to buy a Lyric, Derek continued to be very professional and helped me work with the manager on a deal that ...
Jose Diaz(JD) at Covert Cadillac Austin, TX was great to work with when purchasing a vehicle recently. As an out of town buyer, he bent over backwards to accommodate me and getting the deal done. He wasn't a pushover but he wasn't pushy which I appreciated. He was professional, accommodating in many respects, very professional, passionate about his job and worked with me in getting a fair deal on my new vehicle. So thanks JD, Covert is privileged to have you on their team, you're a great asset.
We had an amazing experience with Covert Cadillac. We had worked with Kay over at Covert at GMC, and highly trust her. She made sure we were in good hands at this dealership down the street, and had nothing but great things so say about Covert Cadillac. Gavin & JD both were beyond patient, honest, and forthcoming. We felt taken care of, and without a doubt will be back. Thank you guys!
David was my sales person, he did an amazing job from the first day we spoke to him. He kept me informed while my vehicle was being built. Even now that I have taken my car home, David still makes himself available for any questions I have. My entire team was GREAT!
We stopped in to learn more about Yukons and Gavin was nothing but a joy to learn everything and more from. He answered all of our questions and knew what to tell us even when we didn't know what we needed to ask. Gavin is straightforward, honest, kind, and such a joy to work with. When we found the right car, he was extremely respectful and gave us time to decide what was right for us. I could not recommend Gavin more to reach out to when you need to buy a car. If you are even just looking, ...
Gavin was exactly what we were looking for in our shopping experience. We went to 5 different dealerships to learn about various models and SUVs on the market. We had been leaning Ford or Chevy, but purely from our experience and knowledge with Gavin alone we decided we wanted to buy from Covert Cadillac and find something that worked for us on their lot. Gavin got us into a great deal on a GMC Yukon and we're extremely happy with the purchase. For all the negativity car salesman can get, this was truly an opposite experience from start to finish ...
GREAT SERVICE from Kafui! Thank you for all of your help!
Gavin Baker is a super star. He made time to help me when I broke my friend’s keyfob. Then he fixed it. And then he washed it because like me-he likes to return things better than he got them. 🤍
Gavin is awesome! Go see him! He gets the deal done!
Professional and courteous!
Great guy to work with José Díaz. He tries his best to understand what the costumer wants. Great service too. This guy does a wonderful job. I’m glad he helped me get the truck that I wanted 🙏🏻
Had a great experience dealing with JD when I went to look for a truck. Got a good deal on a 2016 Chevy Silverado
After an extensive search for a spacious family vehicle, we found the perfect fit with a used Escalade ESV Sport at Covert. Bobby, our sales consultant, provided top-notch service from the initial inquiry to the final paperwork. His professionalism and dedication were evident as he greeted us warmly, facilitated a thorough test drive, and even stayed after hours to ensure a smooth transaction process. The entire team at Covert exuded a friendly and accommodating attitude, making our car-buying experience truly exceptional. Bobby's attentive follow-up and commitment to obtaining the all-weather mats further solidified our confidence in this dealership. We ...
Very courteous and professional. Listened to what my needs were and what I was looking for in a new vehicle. Excellent service!
This is truly a top notch dealership! I worked with Gavin who offered outstanding professionalism. Everything was completely transparent and felt zero pressure throughout the buying process. Really couldn’t have asked for better value for the truck I purchased. If you’re interested in finding a vehicle to meet all of your needs, reach out to Gavin he’s fantastic!
Tyler Frank was great helping me buy my Lexus. He made sure everything was ready to go when I got there and made the entire process very smooth. He even worked with me after the sale to answer some follow-up questions that I had. He's got a great personality and would highly recommend buying from him.
Great experience with Chris Tropiano at Covert Cadillac! Made the out of state purchase experience great with exceptional service and communication. Would definitely recommend him and the dealership!
I have always loved Covert! The people are wonderful! Gavin was amazing and I highly recommend him to anyone looking for the right car. He found everything I wanted at the right price. Thank you Gavin for keeping it simple and a hassle free process!
We just purchased our new car today and Gavin Baker, our sales professional, was very helpful, knowledgeable, and attentive when it came to everything we needed and wanted. We definitely left there extremely satisfied. Thank you so much!!
We visited Covert Cadillac of Austin and our experience was par none. From the time we arrived it was low pressure sales and an excellent experience. Landon took amazing care of us while searching for the right vehicle and Paul was great when finalizing all of the financial details. Our family has purchased cars from Covert Cadillac for years and we are so excited to continue that tradition. We will no longer go anywhere else when it’s time to get a new, high quality, vehicle.
My Friday morning didn’t start off so well. I was visiting Austin from the DFW area and drove my 2024 CT5-V Blackwing. Thieves broke my window and attempted to steal my car, they were not smart enough apparently! Yusef from Covert Roadside Assistance had my up and going and cleaned the broken glass in a matter of minutes! I went to the dealer and Matt made my day much better! He made the car safe to drive home where I’ll have everything full repainted, repaired etc. THANK YOU Matt for your help and QUICK service!!
Libbey was amazing, professional and friendly! Very knowledgeable and easy to work with. The whole team at the dealership was great to work with and made it the process super smooth!
I have purchased in excess of 27 cars in my lifetime. Everything from Porsche to a Ford truck. As such, I've experienced more than my share of dealership interactions. Trust me when I say this particular buying experience with the entire Covert staff was outstanding. Special thanks to Kafui Dzubey who made the process as seamless as could be. Clean, crisp, honest and pleasurable would be the bet way to describe the interaction. Bruce Lobona
Libbey Hawkins is more than phenomenal at her job in sales and I'm really pleased with my experience. She explained everything in such detail and left me with an experience I will never forget. Thank you Covert Cadillac Family.
Working with Rodrigo at Covert Cadillac was an absolute pleasure. There was no pressure and he got us quickly and painlessly into a perfect vehicle for our family!
I am particularly impressed with Victor Perez who recently sold me a brand new Cadillac. The experience was exceptional and more than I could have expected. I highly recommend Victor for your next car purchase.
Got a great deal on the new Lyriq and I love it. Libbey and Jose are the best! 🙌🏼
Jose Diaz was nice, polite and helpful. Will recommend to anyone!
When I arrived at the very last minute of service time on a Saturday, Tyler took care of me! He followed up and made everything come together as quickly as possible and I was in my new truck Monday afternoon. He’s knowledgeable, solution based, and understanding of all aspects of sales! Tyler got me in and out of the car dealership and I couldn’t have asked for a better car guru than him! Thanks man again🤝
My parents recently purchased a vehicle from Cameron Romero, the review is on their behalf. His follow up was tremendous and after several months, found what they were looking for. I was impressed with the negotiation and feel like both sides got a fair deal. Thank you Cameron.
(Translated by Google) Thank you very much to Jose Díaz for all the help he gave me, thanks to his efforts and his magnificent attention I was able to acquire my cart that I needed so much, I recommend that you look for it when you go for the car of your dreams, I assure you that you will have excellent attention and magnificent results in your search, super satisfied and grateful, JOSE DÍAZ WAIT FOR ME that I will return for our next purchase ☺️ (Original) Muchas gracias a Jose Díaz por toda la ayuda que me ...
⭐️⭐️⭐️⭐️⭐️ I had a great experience purchasing my Cadillac Escalade from Covert Cadillac. JD was fantastic throughout the entire process—knowledgeable, professional, and easy to work with. He made everything smooth and hassle-free, ensuring I found exactly what I was looking for. I highly recommend JD and the team at Covert Cadillac if you’re in the market for a new vehicle!
Gavin was excellent! Never felt pressure and he treated me like a friend. I went in months earlier to look but it wasn’t quite what I was looking for. He called me when he thought the right truck came in. I ended up buying it because it was exactly what I was looking for. Thank you Gavin!
Chris T. was amazing he was patient and answered all of my questions transparently. If you’re looking for the Cadillac experience ask for Chris T!
Worked to get us a good deal on the vehicle we liked .We recommend Derek for his service
Jason in the service department is Amazing! Honestly, I feel like he cares about my car like it’s his own. (Extremely important to me) He is Never hard to reach and always makes sure my experience there is to my satisfaction! Best, Honest and most Caring Service Advisor I’ve ever met. Thanks Covert Cadillac 👍🏽 Best Customer Service Ever 💯 Jason, Thank you for always taking your time to listen to my concerns and getting the job done. ✔️
Very professional, thanks for your help, Jose
Over the period of three cars derek mcnab has been very helpful and pleasant to work with. Goes above and beyond to make car buying easy.
I had the best experience with Covert! Shout to my sales Ed Torres! He made everything so quick and smooth! Have purchased many vehicles before and have never had the BEST service like I did here in Covert! They delivered my vehicle to Laredo TX at no extra cost. Thanks for my gift! 🖤🤍 2024 Cadillac XT4
Great customer service
Absolutely love this dealership. Brought my car in because of a check engine light (and even I know that's bad.) So I dropped it off, Michelle kept updated on the work and progress and I got my car back perfect and ready to go. Everyone on the staff is amazing and always on top of their game. This world would collapse without mechanics, and I will always bring my Caddy here for all future work and upkeep.
Victor was an absolute gem! Thanks for such great service and the follow up calls were amazing to get me started. Would recommend anyone from this location when buying a vehicle but victor was just amazing.
Victor and the entire sales and finance team did an outstanding job working with me to help me with my purchase. Knowledge, respect, and customer focus was much appreciated.
I had a fantastic experience at Covert Cadillac! With Cameron Romero's help, the purchase process was a breeze, and we were also able to set up a surprise for my wife. Absolutely recommended!
Trevor was an amazing sales specialist!! He answered any questions I had and showed me all the cool features in my new vehicle! Carlos and Trevor made the boring paper work process smooth and quick. Jake showed me all the new technology offered in my car and was great too! Austin Cadillac has amazing people running that place!
Punctuality. With communication. Respectful very informative. And most importantly patience
Could not recommend this dealership more!!!! Carlos and Trevor are the absolute BEST of the BEST to work with. We walked in and walked right out with a brand new car! The level of expertise and professionalism really assisted us with our experience in finding our car. We are so appreciative of their services and look forward to working with them again in the future.
Came in on a Saturday and both Trevor and Carlos assisted us. Trevor’s expertise sold us almost immediately and Carlos was such an exceptional help! We’re so appreciative of their service.
Over the top service! Everyone I was privileged to interact with was professional, attentive, helpful and kind. My salesman, JD, was in constant contact with me for a couple of weeks while he looked for the exact car I wanted. The whole process was pleasant and surprisingly quick. I believe I’m a customer for life 🙂
Gavin is the absolute best, he is attentive, he listens to his customer's needs, and he goes above and beyond! Chris in finance was amazing as well, he was patient in answering all of our questions! Thank you to Gary (manager) for working with us!
(Translated by Google) Jose is the best, very attentive, he makes you feel like family. I recommend him 100%, I am a satisfied customer and thanks to the service of José Díaz. Haaalaaaaa Madrid? (Original) Jose es el Mejor muy atento te hace sentir en familia lo Recomiendo 100% soy un cliente satisfecho y Gracias al servicio de José Díaz .Haaalaaaaa Madrid ?
Stop shopping! Stop sweating it! Stop it! Just go to Covert. We've done 4 different transactions with us and each has been easy, and they are so fair, they have me looking over my shoulder to make sure it's real! I wasn't paid or even asked to complete this. I just thought it was about time that I spread the good news. They have given me the most value for our trades. Our driveway is all Covert! P.S. The service center (Ryan) are some of the most honest people I've ever met. I latest purchase was ...
We had a great experience with Gavin. He sold us the first and only car we looked at. He asked the appropriate questions and knew exactly what we were looking for.
Just purchased a new vehicle at Covert Cadillac, At the 183 and Duval location in Austin, Tx. My sales rep was Gavin Baker. Gavin was very professional and efficient through the whole process. I can honestly say it was the most pleasant buying experience ever. I knew what i wanted and Gavin had it ready when I arrived on site and i was in and out there quickly. Thank you so much, Gavin. Anyone looking to purchase a new vehicle, please go visit Gavin Baker at Covert Cadillac in North Austin. You wont regret it!
excellent service. I have been a satisfied customer since 2008 and the current service was great as always. William was helpful and respectful to me and answered my questions. I appreciate his follow up on the sale. Thank you Covert.
(Translated by Google) It is the best option I have had when buying my car. Personally, I cannot complain about the attention provided...If I had to buy another car That would always be my first option. Mr. José who assisted me is an excellent person and a good salesman. He also has more than patience to serve complicated clients like me. 😂 (Original) Es la mejor opción q he tenido a la hora de comprar mi carro .En lo personal no me puedo quejar de la atención brindada...Si tuviera q comprarme otro carro Esa siempre sería ...
(Translated by Google) Satisfied and super pleased and grateful to you Jose, you are a magnificent seller (Original) Satisfecho y super complacido y agradecido contigo Jose,eres un magnifico vendedor
We had a wonderful experience with our windshield replacement at Covert. Our original windshield repair did not hold up, but John honored the warranty and got us scheduled immediately to have it replaced. John was ready as soon as I pulled up, and the entire process was done in less than an hour. Everyone is incredibly friendly and accommodating - I can't say enough good things about this service department. We appreciate that they take care of our car, and us as customers!
(Translated by Google) We are very satisfied and grateful with the excellent and dedicated work of Jose Diaz, he is a wonderful salesperson with charisma and patience with his clients, we love belonging to this family. (Original) Estamos muy satisfechos y agradecidos con el excelente y dedicado trabajo de Jose Diaz, es un maravilloso vendedor con un carisma y paciencia con sus clientes, nos encanta pertenecer a esta familia.
I recently bought a car here. This amazing lady named Emily Alderson joined me on my test drive. It elevated the experience and I bought the car. Couldn’t be more happy with the service. If you need service or help make sure to talk to her.
Great car-buying experience all around! I was pretty nervous (like a lot of us are) about making a car purchase. But it turns out I didn't need to worry. The sales rep I worked with (Will A.) was patient with all of my questions, made me feel at home test driving - I got my first electric car, so it was all new to me. It felt like they genuinely helped me make the right decision for me. Thanks, Will!
From the moment I walked in till the excitement of getting behind the wheel of my ATS, Coach was their every step of the way making sure it was a smooth transition. I’m happy to be part of the Cadillac Family at Covert. Thank You
I had a fantastic experience working with Bobby at the dealership. He made sure everything was handled quickly and efficiently, all while offering a great price. Bobby was incredibly friendly and took the time to understand and accommodate my family's specific needs. I highly recommend working with him for a smooth and hassle-free car buying experience!
Gavin is wonderful!!! Great customer service, answered all my questions and just made the whole process a smooth experience! Five stars!!⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Our experience with Derek McNabb was simply outstanding. He made us feel right at home immediately, was incredibly knowledgeable about the Escalade we were considering and took all the time necessary to answer all of our questions. The whole process, from first walking in the door to delivery was seamless. The follow up after the sale has been refreshing as well. All of the supporting staff that we worked with there at Covert shared the same ethics and professionalism that Derek presented. Buying our first Escalade from Covert Austin was a fabulous experience and I would certainly recommend them to ...
Kafui was fantastic and very knowledgeable! He made the experience very smooth! Chris helped us with our financing and answered our many questions! The sales and finance team is top notch!
Great service! Highly recommend!
Derek and Paul are very good professionals. They are know their job!!! Thank you so much.
I had a great experience here! I was able to get a nice car with extra things added for a really good price. Rodrigo made the process simple and helped me a first time buyer understand everything! We noticed that a plastic piece under the hood of the car wasn’t clipped on. The next day they fixed it and put it on for free!
Rodrigo and his team made this experience as painless as possible. I appreciate their patience without being pushy. Thumbs up guys and thanks again!
Made the entire process extremely easy for an out of state customer. Would consider buying there again.
Best car buying experience ever! No hard sell or pressure. Honest and fair and easy to communicate. Everyone was so sweet and supportive I love a Cadillac and I love this salesman Kathi nDzubey-Dzide. I highly recommend working with him! Thanks to Jake for setting me up and explaining the car's features. I am very happy with this experience and love my new car
My husband and I purchased our vehicle from Covert Cadillac last weekend and Chris Tropiano was our sales associate. He was great-personable, professional and extremely helpful-we couldn’t be happier with our new vehicle or the experience we had at the dealership-thanks Chris!
This is by far the best dealership. John Cunningham who repairs the windshields for Covert Cadillac customers is the best! He is by far the best windshield repair service I have ever experienced. Any future windshield repairs will be done by John. Thank you for all you do!
Overall, it was one of the best car buying experiences I’ve had. I’d highly recommend Covert Cadillac Austin to anyone looking for a hassle-free, honest dealership. My sales person was Ed and was very knowledgeable about the product and made me and husband say yes to our Escalade. Thanks Ed!!!
Great customer service all around. JD was great to work with. Best car buying experience I've had.
(Translated by Google) Thanks to JD for helping me with the process of purchasing our car (once again). (Original) Gracias a JD por ayudarme con el proceso de la compra de nuestro carro (una vez más).
Oscar Castillo was amazing! He was helpful, courteous and responsive. This is our second Cadillac and we will be back. Thanks Oscar and Covert. Mark and Stacey Hefner
After a LONG search for the right car through various dealerships and brands in Austin I connected with JD at Covert Cadillac. The experience was seamless and he converted me from being a long-time (8 years) Mercedes customer. My family loves our new Escalade. Thanks again JD, we’ll be back for the next one!
We didnt think we’d buy a vehicle but kafui got us such an amazing deal we could not say no !! I will definitely be recommending friends and family to go buy a vehicle from him !!
(Translated by Google) Excellent customer service from José, it is the second time he has served me and as always very friendly, highly recommended dealer (Original) Excelente atención al cliente por parte de José ,es la segunda vez que me atiende y como siempre muy amable ,muy recomendable dealer
From interior to exterior, Jose Diaz and Gary Trussell took the time to find the perfect Cadillac Escalade I was looking for. I got the best deal for my trade and new SUV. I will definitely shop Covert Cadillac again!
(Translated by Google) Excellent service from the seller, I recommend it 100% (Original) Una excelente atención por parte del vendedor, lo recomiendo 100%
JENNIFER MARTINEZ WAS JUST AMAZING. SHE WAS PROFESSIONAL, CARING AND READY TO ASSIST AT THE FIRST CONTACT. SHE DID AN AWESOME JOB. 🌟 🤩 ⭐️ 🌠 💫 ✡️ 🌟 DAVID AS WELL 5 🌟 FOR SURE. AMAZING TEAM AT THIS LOCATION
(Translated by Google) Super happy and grateful more than happy, thank you (Original) Súper contenta y agradecida más que feliz gracias
The window repair program company at Covert was a great experience! They keep you informed along with doing a great job, timely , great communicators, John is so kind and helpful. 10 stars
Ed and everyone at covert Cadillac were very nice and extremely helpful! They found the perfect car for me in my budget and price range! Def will be purchasing a vehicle in the future here from now on! 10/10 recommend! Customer service was 5 ⭐️s
OMG! I can’t express how amazing my experience was. Santana was our finance manager who worked with us in every way possible. Rodrigo was our salesman, he was patient, kind & relatable. He never once made us feel uncomfortable or like he didn’t have time. From the beginning the entire service was spectacular! I drove off in my new Cadillac truck which I love. Thankful for a team who went over & beyond.
Gavin was awesome! It started to look like I wasn’t driving off but It happened. Thanks Gavin