Customer Testimonials

Derek McNabb was nothing less than absolutely AMAZING!!!! He walked me through every little step for everything I needed to do. He helped me surprise my husband with a BRAND NEW TRUCK!!!! Derek I cannot thank you enough for everything you did for us! I highly recommend DEREK MCNABB if your going to buy a vehicle he’s your man!!!

A late review... better late than never. Paul Murray did a great job on my mom's trade and deal on her new xt5. Went from a 26 xt5 lux to a 26 xt5 premium luxury. This is our third vehicle we got from Paul and like every other time he is the person we will keep coming back to. We are truely blessed to be a Cadillac family and because of Paul we will be a Covert family.

My daughter-in-law drives a lot of miles with my grandbabies in the car. So I decided to buy an electric vehicle and chose a Cadillac Optiq. Cadillac for their known safety and an electric one to help her save on gas. To my disappointment, the vehicle has been in the service department longer than she has owned it. She continually gets a warning saying " the vehicle can't charge, unable to charge" and yet it shows a charge. How is she supposed to trust the vehicle? How is she supposed to feel safe driving my grandchildren around? . When ... Read More

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Google - Nov 11, 2026

My daughter-in-law drives a lot of miles with my grandbabies in the car. So I decided to buy an electric vehicle and chose a Cadillac Optiq. Cadillac for their known safety and an electric one to help her save on gas. To my disappointment, the vehicle has been in the service department longer than she has owned it. She continually gets a warning saying " the vehicle can't charge, unable to charge" and yet it shows a charge. How is she supposed to trust the vehicle? How is she supposed to feel safe driving my grandchildren around? . When buying an electric vehicle, you would expect it to show the correct information. The whole purpose of an electric vehicle is to see the information on the charge. You don't want to think that you're safe showing a full charge. And there's really no charge. It's the same as a gas vehicle. If it shows a full tank of gas, but really you're on empty. The scary thing is the service department is unable to diagnose it and repair it. Do NOT sell an electric vehicle if you do not have the equipment or knowledge on fixing all issues. Because of this, I do not recommend buying an electric Cadillac.

What an amazing team we worked with at Covert Cadillac!!! This makes my 3rd Covert Cadillac vehicle, 2nd Escalade and I couldn’t be happier!!! From the time we walked in they were awesome. And when you see it and you know you want it you get it!!! Steve Alvarado thank you for giving us so much attention and staying late. And for going over everything on the Escalade’s new features, twice!! I loved my other Escalade but am really Loving this new one, with the new features. And I Can’t forget the rest of the Covert Team. ... Read More

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Google - Nov 11, 2026

What an amazing team we worked with at Covert Cadillac!!! This makes my 3rd Covert Cadillac vehicle, 2nd Escalade and I couldn’t be happier!!! From the time we walked in they were awesome. And when you see it and you know you want it you get it!!! Steve Alvarado thank you for giving us so much attention and staying late. And for going over everything on the Escalade’s new features, twice!! I loved my other Escalade but am really Loving this new one, with the new features. And I Can’t forget the rest of the Covert Team. Joe Joseph, Travis and Armen thank you for ALL your help in making our experience amazing!! We have purchased a lot of Covert Brand Vehicles over the last 30+ years but by far buying from Covert Cadillac has been the best. The service we got from the purchase doesn’t stop there it continues with the Best Service Department ever!!!

Great support by David and Joe Joseph Came out of my way to do business here

Experience was great. Always enjoy taking my car there for service or repairs. Michelle, in the service department always make sure everything goes well.

Very disappointing experience with Covert Cadillac in Austin. I agreed to purchase a CPO Cadillac for $102,000, signed the purchase paperwork, and wired the money as instructed. After I had completed those steps, the dealership told me the vehicle had already been sold to someone else. How does a dealership get to the point of accepting a $102,000 wire without confirming the vehicle is available? This wasted my time, tied up my money, and seriously damaged my confidence in their process. I expected much better communication and professionalism from a Cadillac dealership.

I had such a wonderful experience purchasing my new car today! Adam was absolutely amazing to work with. He was very informative, knowledgeable, and incredibly helpful throughout the entire process. He made everything feel seamless, easy, and stress-free. I also want to give a big shoutout to the entire Cadillac team. Everyone was so welcoming, professional, and attentive. It’s refreshing to receive such great customer service from start to finish. Thank you, Adam, and the whole Cadillac team for making this such a great experience. I highly recommend them!

Kayla was incredibly helpful to my husband and me. She was professional, knowledgeable, and very pleasant throughout the entire experience. She patiently answered all of our questions and made sure we felt informed and comfortable every step of the way. We truly appreciate her outstanding customer service!

Maria and Mason was outstanding and helped my husband with the entire process of purchasing our car here. From test driving to driving home with his new hybrid. We will be back for my purchase! So many options, great rates and just all around outstanding customer service and absolutely wonderful. Zero pressure and upscale customer service! Thank you Maria, you’re a doll!

The professionalism is very good the truth until now everyone has been as they told me the day I bought with them

Dina making was amazing and very professional. She answered all my questions and help me be confident about my decision to buy a car here. Mr Coronado was also very helpful

Happened several months ago, but just now leaving a review. I was in talks to buy a 2026 CT4V Blackwing from Covert. Went back and forth on the non-negotiable dealer add-ons for a little bit. Got to financing and they were only giving me high rate, long-term (72-84 month) options. My credit was 830+ and GM was running a special financing option for 60 months at a lower rate than anything Covert offered me. After telling them the loan terms were terrible they kept saying "you can always refinance after you buy it. I've never lost a sale over an ... Read More

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Google - Oct 31, 2026

Happened several months ago, but just now leaving a review. I was in talks to buy a 2026 CT4V Blackwing from Covert. Went back and forth on the non-negotiable dealer add-ons for a little bit. Got to financing and they were only giving me high rate, long-term (72-84 month) options. My credit was 830+ and GM was running a special financing option for 60 months at a lower rate than anything Covert offered me. After telling them the loan terms were terrible they kept saying "you can always refinance after you buy it. I've never lost a sale over an interest rate." When I told them I wasn't interested anymore they finally offered the GM financing at a reasonable rate. I told them that would have worked if it were the first financing option they offered. Since they held out to try to make more money off me I backed out because I couldn't trust them. Shady dealership. I'd avoid doing business with them, all they care about is extracting as much money from you as possible. Ended up buying a CT4BW from a different dealership in Texas without any add-ons, markups, or hassle.

I had a great experience purchasing my new Cadillac Escalade from Paul at Covert Cadillac. Paul was professional, knowledgeable, and easy to work with throughout the entire process. He made everything straightforward and hassle-free, and I never felt pressured. His customer service was excellent, and he made sure everything was taken care of. I highly recommend asking for Paul if you're in the market for a new vehicle. Thanks again for making the buying experience a great one

Gavin went above and beyond to help us secure a car for our daughter headed out of town for school. He was patient with all our questions and pulled additional information to offer us more peace of mind. We were in and out super quickly with the perfect car for her needs. Thank you, Gavin!!

Yaavoc provided great customer service.Love the Honda!!

These guys are true professionals in every sense. I worked with Paul and Travis as sales managers and Trevor showed me around the cars. They were fantastic in their communication through the entire process and never pushy. Highly recommend Covert Cadillac!

Awesome experience. Everything was super easy and stress free. Yaacov leiva was extremely helpful. Would definitely have him help next purchase!

Initially we worked with a gentleman named Sal. Not a very good experience. Came back the next day and requested someone new. Mr. Gavin Baker was the new sales associate and was a COMPLETELY different experience! Renewed my faith in Cadillac. Very pleasant experience. Can't praise him enough for his help. Very simple and easy process. THANK YOU!

Derek and Jerry were very pleasant and easy to work with. They led with their best offer and didn’t waste my time with a lot of back and forth shenanigans. I am an out of town buyer, and when I showed up that evening to take delivery, they had my paperwork all ready to go. No last minute “issues” with my trade in, or “let me talk to the manager” nonsense that some other dealers like to pull. I was in and out in less than an hour.

Chris has been extremely helpful throughout the whole purchase journey. His clear and prompt communication makes the whole process seamless. Highly recommend!

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I’ve many experiences with car dealerships and salespeople but none have been as pleasant and accommodating as Covert Cadillac. As far as salespeople none have been as good as Dina she went above and beyond to help make my experience as positive and pleasurable as she did.she made sure every step of my car buying experience was a positive one.I would like to thank you Dina for working so hard to get me the Cadillac I was looking for also I want to thank Covert Cadillac.

We had a great experience buying our car at Cadillac Hutto! Jose Diaz "JD" made the entire process smooth, easy, and stress-free. He was very professional, helpful, and attentive throughout the whole experience. We truly appreciate his excellent customer service and highly recommend JD to anyone looking to buy a car!

Covert Cadillac has always exemplified integrity, consideration and professionalism through a multifaceted of customer services. Highly recommended for sales and services.

I drove 2 and a 1/2 hours to get jacked out of $10000 premium charge on a Cadillac. Escalade, ask them about financing. They said 5.5, but they did not say I'd save $10000 premium charge by financing or trading in my vehicle. I paid cash was never given the option. And the next day, they sent me an email saying they were selling the same vehicle at msrp

These guys in the used car department are top tier! Thank you Covert! Jose Diaz is the one to call on!

Exceptional service from Paul. Made it so easy to buy and the process was very efficient.

Derek was great. No pressure extreme patients and did everything he could to get me the car that I wanted. Thank you, Derek.

Anthony not only helped me find the perfect EV car I wanted, he even delivered it to my home. Highly recommend him for your next car purchase!

I always have a great experience at Covert Cadillac

Dina was over the top fantastic to work with. She literally went thru every thing my Mercedes GLE350. I would recommend her to everyone.

(Translated by Google) The experience at this place has been excellent. The seller, Yaacov, has been very helpful, providing all the necessary information to move the purchase process forward with excellent service and work methods. (Original) La esperiecia en este lugar ha sido excelente, el trato del vendedor Yaacov ha sido muy bueno facilitando toda la información necesaria para el avance del proceso de compra con buena forma y métodos de trabajo excelente

Gavin provided Great customer service, he was very transparent and honest. Great attitude and friendly. Overall best and easiest car buying experience.

This is my second experience with Covert. Both have been exceptional. Steve Albarado is highly recommended and has high integrity. I will deal with him going forward.

The car I bought here has had nothing but issues, not only that when I purchased the car I was told things would be fixed, they weren't they knew I was moving out of state at the time and pulled a fast one. Go anywhere else. Adding to this review as the "professional services" are clearly a joke. Today when working on the car, I went to replace a fuse i learned that someone had removed 3 FUSES for no reason and did not replace the cover on it. So not only was this a fire hazard I ... Read More

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Google - Sep 30, 2026

The car I bought here has had nothing but issues, not only that when I purchased the car I was told things would be fixed, they weren't they knew I was moving out of state at the time and pulled a fast one. Go anywhere else. Adding to this review as the "professional services" are clearly a joke. Today when working on the car, I went to replace a fuse i learned that someone had removed 3 FUSES for no reason and did not replace the cover on it. So not only was this a fire hazard I was sold on top of everything else they clearly don't check. Unreal.

We had an outstanding experience at Covert Cadillac thanks to Derek McNabb. Derek was incredibly informative, honest, and patient throughout the entire process. He took the time to walk us through every detail of the 2027 Vistiq and made sure we felt confident in choosing to purchase instead of lease this time. His professionalism and transparency made the experience smooth, stress‑free, and genuinely enjoyable. We absolutely love our new Vistiq and highly recommend Derek to anyone looking for exceptional service including the finance guy, Jerry.

I had such a wonderful experience purchasing my first car, and I truly couldn’t have asked for a better person to help me through it. Paul was incredibly helpful, patient, and genuinely caring throughout the entire process. He never made me feel pressured or overwhelmed, and he took the time to answer all of my questions and make sure I felt comfortable with my decision. Buying my first car was a big moment for me, and having someone who was so kind, understanding, and willing to go the extra mile made the experience so much more enjoyable than I ... Read More

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Google - Sep 27, 2026

I had such a wonderful experience purchasing my first car, and I truly couldn’t have asked for a better person to help me through it. Paul was incredibly helpful, patient, and genuinely caring throughout the entire process. He never made me feel pressured or overwhelmed, and he took the time to answer all of my questions and make sure I felt comfortable with my decision. Buying my first car was a big moment for me, and having someone who was so kind, understanding, and willing to go the extra mile made the experience so much more enjoyable than I expected. It was clear that he genuinely cared about helping me find the right vehicle rather than simply making a sale. I’m extremely grateful for all of his help and would absolutely recommend him to anyone looking for a vehicle. Thank you, Paul, for making such an important experience a great one!

Brought my Escalade in for service and Covert Cadillac made it painless. They got me checked in fast, kept me updated so I wasn't left guessing, and had it ready when they said they would. The service team was friendly and explained everything without the upsell pitch. This is the only place I'll take it from now on.

(Translated by Google) Excellent service, Jaacov, the person who helped me, gave me excellent treatment. (Original) Exelente trato, Jaacov la persona que me atendio me dio un trato exelente

My experience negotiating with Covert Cadillac was disappointing enough that I would not consider doing business with them in the future. I was a serious buyer interested in a specific CPO 2026 Escalade ESV. I had financing approval in hand and a potential trade, although I intentionally waited to discuss the trade until we had established a fair selling price. I offered $122,000 for that particular vehicle based on its used/CPO status, mileage, warranty already being in service, and comparable vehicles available elsewhere. Covert was completely entitled to decline my offer, and I had no problem with that. What bothered me ... Read More

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Google - Sep 20, 2026

My experience negotiating with Covert Cadillac was disappointing enough that I would not consider doing business with them in the future. I was a serious buyer interested in a specific CPO 2026 Escalade ESV. I had financing approval in hand and a potential trade, although I intentionally waited to discuss the trade until we had established a fair selling price. I offered $122,000 for that particular vehicle based on its used/CPO status, mileage, warranty already being in service, and comparable vehicles available elsewhere. Covert was completely entitled to decline my offer, and I had no problem with that. What bothered me was how the sales team handled the negotiation afterward. They repeatedly treated my $122,000 offer as though it represented my overall budget or purchasing limit, despite it being an offer on one specific vehicle. The communication became increasingly passive-aggressive and appeared designed to make me emotionally attached to the vehicle and negotiate against myself. After the vehicle sold, JD sent me an unnecessary message saying they would let me know when they had another similar unit “available for you at $122k.” That remark perfectly summarized the tone I experienced. Instead of treating a qualified customer professionally—even when we disagreed on value—the dealership seemed more interested in getting the last word. The price was not the sole reason Covert lost my business. Their approach to the negotiation was. I was prepared to purchase the right Escalade, had financing arranged, and potentially had a trade to bring into the deal. A straightforward and respectful negotiation could have preserved me as a future customer even if we could not agree on this vehicle. Their sales tactics ensured that will not happen. Buyers should absolutely research comparable inventory and know the difference between their purchasing capacity and what a particular vehicle is worth to them. Based on my experience, I cannot recommend Covert Cadillac.

Ernesto was a pleasure to work with. He was patient and thorough and made the process incredibly manageable by making sure we were well informed and satisfied with our decision. Great service.

Yaacov has now helped me purchase two cars, and I couldn’t be more grateful! He helped me buy my very first car back in high school when I was a brand new driver and now years later, he’s helped me again as a college student. He’s always been patient, helpful, and genuinely makes the whole process feel easy and comfortable. It means so much to have someone I trust through such a big purchase. Thank you, Yaacov, for taking such great care of me both times!

Easy buying experience from Joe and his team at Covert Cadillac. Jose Diaz did a great job and was a very seamless transaction. There is a reason we always buy from Covert, they are the best!

Great service from JD and Chris!

Yaacov was the best! Come see him!

I appreciate the courtesy, friendliness and easy to work with staff. Gavin Baker went the extra mile for us. I would recommend him and the dealership at Covert Cadillac when searching for a new or used auto.

Recently purchased a Cadillac Escalade here. Joe Joseph the General Sales Manager is a excellent person to work with. Everyone including the finance manager made it a super simple process. Thank you again. I am a Covert Customer for life.

(Translated by Google) I had a great experience and received excellent service. I recommend buying from this dealership because they are responsible and honest people. Especially Yaacov Leiva and the manager, Gary T. 5 stars (Original) Tuve una burna expericnca un trato excrllente. Recomiendo comprar en eate dealership porque son personas responsables y honestas. En especial a Yaacov Leiva y el manager Gary T. 5 estrellas

We'd like to shout out Gavin Baker and the Covert team. Gavin created such a seamless process and met us with such kindness. We've purchased cars for over 30+ years and this was the most clear, efficient and connected experience. This is how the purchase process can be when there's two parties doing what they can to meet one another. Gavin's got our business as long as he's in the business. Thank you!

I have had only bad experiences with Covert cadillac. When I leased a new optiq ev, they did not even charge the ev fully before delivery. And then On my 1st complimentary service, I wasn't even offered an uber ride to and fro the dealership, again nor was I offered to freely charge my ev. Now, today I called to schedule an appointment, and I reached the voicemail. I dropped the message and did not even get a callback. Pretty bad for a premium dealership, I have had way better experiences with Other dealerships like Hyundai even after driving 80... Read More

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Google - Sep 5, 2026

I have had only bad experiences with Covert cadillac. When I leased a new optiq ev, they did not even charge the ev fully before delivery. And then On my 1st complimentary service, I wasn't even offered an uber ride to and fro the dealership, again nor was I offered to freely charge my ev. Now, today I called to schedule an appointment, and I reached the voicemail. I dropped the message and did not even get a callback. Pretty bad for a premium dealership, I have had way better experiences with Other dealerships like Hyundai even after driving 80k+ miles in them. Also, at the accessories store, I was overcharged for an adapter I purchased and was asked to take some convoluted online route to get back what they owed me, I still do not have my money back. Horrible

I just drove up to have a basic oil change. The level of customer service from the attendee is shocking. I did not make an appointment and the look as well as the silence when I stated I did not have an appointment was extremely unprofessional. When I asked, do I have to have an appointment the person stood there and gave me silence and said well I guess you can go in and ask to speak with the service manager. At that point, I knew everything I needed not to do business here.

Today I came in for another disappointing scheduled service visit with Covert Cadillac Service. Turns out they didnt know whether my part came in for service or not. I asked why they would schedule me for service if they didnt know whether the part was in or not and I got a total attitude from the manager named Kyra (or Kyla). She told me to wait until 8AM (I arrived at 7AM) for someone that could verify if my part was in or not. I asked her how she would feel if she was in my shoes and she blew ... Read More

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Google - Aug 21, 2026

Today I came in for another disappointing scheduled service visit with Covert Cadillac Service. Turns out they didnt know whether my part came in for service or not. I asked why they would schedule me for service if they didnt know whether the part was in or not and I got a total attitude from the manager named Kyra (or Kyla). She told me to wait until 8AM (I arrived at 7AM) for someone that could verify if my part was in or not. I asked her how she would feel if she was in my shoes and she blew up at me. Next came Jason, same story, asked him how he would feel and he blew up at me. Then Nathan, the service manager, shows up and says they dont even have the part and will have to get it from somewhere else. Let that sink in, they called me to come in for service but they did not have the part??? This is the second visit in a row with incompetence from the service department and bad attitudes to boot. This is also the second time I have had to forward complaints to the Service Manager (Nathan) and General Manager (Mario). Word to the wise, do not buy a car here, you have been warned.

UPDATE: I have had no less than SEVEN error codes starting just TWO DAYS after I purchased my car that miraculously was “totally fine” while Covert had it. I am now shopping for a new one while working 2.5 jobs to afford a down payment, all while planning a move and my wedding. The kind of treatment I got from Covert was something you’d expect from a dealership like Corey with the Keys…not a “reputable” dealership. I was never looking to get a freebie when I took my car to them to see what was wrong with it. I ... Read More

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Google - Jun 29, 2026

UPDATE: I have had no less than SEVEN error codes starting just TWO DAYS after I purchased my car that miraculously was “totally fine” while Covert had it. I am now shopping for a new one while working 2.5 jobs to afford a down payment, all while planning a move and my wedding. The kind of treatment I got from Covert was something you’d expect from a dealership like Corey with the Keys…not a “reputable” dealership. I was never looking to get a freebie when I took my car to them to see what was wrong with it. I didn’t accuse them of selling me a car with issues, even when any reasonable person would assume that when the problems started 2 days after I bought it. I wanted answers. I have already persuaded 3 coworkers to avoid this dealership and I will continue to shout from the rooftops that Chris, Rodrigo and Covert Cadillac as a whole, operate with ZERO morals or ethics. BUYING PREOWNED FROM HERE IS A MISTAKE They were great until they weren’t. My car started having problems a week after I got it. Had it scanned twice at 2 dif auto part stores before and after I bought a new battery and they both came back saying low voltage. The salesman asked me to bring it in before the 27th (exactly 30 days from when I bought it) so I did. Their “mechanic” said everything checked out and nothing was wrong. I begged them to look into it further but NOPE. Picked it up and went straight to O’reillys to see if all the “tests” covert did passed. they all failed. I’m at a loss for words at how UNHELPFUL this place was. Sales manager said idk who told you there was a 30 day warranty but there’s not….real helpful guy…but the icing on the cake was when they said “at least it’s still turning over right??” Regret isn’t a powerful enough word and I’m genuinely embarrassed I chose to buy my car here. I attached pics for proof of the message saying they tested everything and it was “perfect”…and the scans from O’reillys saying FAILED. I have lost all respect for these people and the dealership as a whole.

BUYING PREOWNED FROM HERE IS A MISTAKE They were great until they weren’t. My car started having problems a week after I got it. Had it scanned twice at 2 dif auto part stores before and after I bought a new battery and they both came back saying low voltage. The salesman asked me to bring it in before the 27th (exactly 30 days from when I bought it) so I did. Their “mechanic” said everything checked out and nothing was wrong. I begged them to look into it further but NOPE. Picked it up and went straight to O’reillys ... Read More

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DealerRater - Jun 29, 2026

BUYING PREOWNED FROM HERE IS A MISTAKE They were great until they weren’t. My car started having problems a week after I got it. Had it scanned twice at 2 dif auto part stores before and after I bought a new battery and they both came back saying low voltage. The salesman asked me to bring it in before the 27th (exactly 30 days from when I bought it) so I did. Their “mechanic” said everything checked out and nothing was wrong. I begged them to look into it further but NOPE. Picked it up and went straight to O’reillys to see if all the “tests” covert did passed. they all failed. I’m at a loss for words at how UNHELPFUL this place was. Sales manager said idk who told you there was a 30 day warranty but there’s not….real helpful guy…but the icing on the cake was when they said “at least it’s still turning over right??” Regret isn’t a powerful enough word for what I feel about this place and choosing to do business with them.

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I would give this dealership zero stars. Do not buy from this dealership they are a bunch of scam artists. I bought a car online and they never disclosed the issue with the car. They avoided my calls and then when I finally spoke with someone they said the guy that sold me the car resigned. He just conveniently resigned when I got the car delivered to me.

I would give negative stars if I could and I regret buying a car from this company. I bought a fully loaded 2026 Escalade with an extended bumper to bumper warranty and since then all I have had is problems with the car and back talk from the service department. James (service department) believes it's okay to talk down to customers after the dealership broke my cargo door while it was in their care for to fix the brand new AC (how it broke so early is beyond me). They then have the nerve to tell me they are going ... Read More

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Google - Jun 12, 2026

I would give negative stars if I could and I regret buying a car from this company. I bought a fully loaded 2026 Escalade with an extended bumper to bumper warranty and since then all I have had is problems with the car and back talk from the service department. James (service department) believes it's okay to talk down to customers after the dealership broke my cargo door while it was in their care for to fix the brand new AC (how it broke so early is beyond me). They then have the nerve to tell me they are going to put me at the end of the service Que after they returned my car to me. Shouldn't I be in the front of the service Que if they broke my car??? Instead of acknowledging my point of view or frustration (which is something that is taught in customer service 101), James gave me a complete attitude, handed me my keys and literally told me to take a hike and that he was not going to help me. When I spoke to his boss Nathan, he initially understood my frustration but later began talking down to me as well as if I dont have a right to be upset that a car I have only put 3K miles on is already breaking down repeatedly and that they are responsible for breaking it more. This company will sell you a defective car and then lie about the service they will give to you when purchasing the extended warranty all to get your money. They will then break your car while it's in their service and lie about it to try and save face. I will never buy another vehicle from this place and I am telling EVERYONE to stay away from here.

Yes, Cadillac you don’t correctly maintenance. I recommended because my vehicle he didn’t change the aisle on the time.

I had one of the worst car-buying experiences I've ever encountered dealing with Rodrigo. The negotiation wasn't even over a significant amount of money, roughly a $400 difference, and what made it more frustrating was that the vehicle we were discussing was priced lower than a newer vehicle I had already been quoted on. Instead of having a straightforward conversation about pricing, Rodrigo repeatedly tried to justify charging more while avoiding direct answers. Throughout the interaction, he continuously talked about how he needed to "feed his family" and claimed I was disrespecting his career simply because I ... Read More

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Google - Jun 5, 2026

I had one of the worst car-buying experiences I've ever encountered dealing with Rodrigo. The negotiation wasn't even over a significant amount of money, roughly a $400 difference, and what made it more frustrating was that the vehicle we were discussing was priced lower than a newer vehicle I had already been quoted on. Instead of having a straightforward conversation about pricing, Rodrigo repeatedly tried to justify charging more while avoiding direct answers. Throughout the interaction, he continuously talked about how he needed to "feed his family" and claimed I was disrespecting his career simply because I was negotiating the price of a vehicle. Negotiation is a normal part of purchasing a car. Asking questions and discussing pricing should not result in a customer being guilt-tripped or made to feel like they're insulting someone's profession. He also repeatedly brought up how long he had been in the business, yet none of that addressed the actual pricing concerns I raised. The conversation went in circles and felt more like an attempt to wear me down than to earn my business. To make matters worse, Rodrigo repeatedly tried to explain the technology of the vehicle in a way that was both inaccurate and condescending. I work in a highly technical field and quickly realized much of what he was saying either made little sense or was simply incorrect. Rather than listening to the customer, he seemed determined to lecture me about a product he didn't fully understand himself. As a woman, I couldn't help but feel that some of the condescending, mansplaining approach played a role in how I was treated. Whether intentional or not, the experience came across as dismissive and arrogant rather than professional and customer-focused. Buying a car is already an outdated and unnecessarily frustrating process. What customers need is transparency, honesty, and respect. Unfortunately, Rodrigo demonstrated none of those qualities during my visit. I left feeling that he cared more about manipulating the conversation than providing good customer service. If you're considering purchasing a vehicle from this dealership, I would strongly recommend asking to work with someone else. Purchased a car already from a different dealer but trying to save others from this experience.

I’ve honestly never had such a frustrating experience with a dealership before. For the past two weeks, I’ve been getting constant calls and messages from them pushing me to come in, promising a “great deal” on my appraisal. After all that pressure, I finally made the time to go in. What a waste. The offer they gave me was way below what my vehicle is worth — not even close to what they were hyping up over the phone. It felt like a complete bait-and-switch just to get me in the door. Then it gets worse. After I left, ... Read More

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Google - Apr 27, 2026

I’ve honestly never had such a frustrating experience with a dealership before. For the past two weeks, I’ve been getting constant calls and messages from them pushing me to come in, promising a “great deal” on my appraisal. After all that pressure, I finally made the time to go in. What a waste. The offer they gave me was way below what my vehicle is worth — not even close to what they were hyping up over the phone. It felt like a complete bait-and-switch just to get me in the door. Then it gets worse. After I left, instead of respecting my time and decision, the sales manager called me and started pushing again, trying to justify the lowball offer and basically hassling me into coming back. At that point, it just felt desperate and unprofessional. If you’re thinking about coming here, just be aware: they will say anything to get you in, and once you’re there, it’s a totally different story. I don’t mind negotiation, but I do mind being misled and pressured. I won’t be back.

(Translated by Google) I bought a 2021 Cadillac Escalade with a 2025 warranty, and before the year was even over, I'm already having problems with my truck. I've been to the dealership twice for warranty service, and the service has been terrible. I deeply regret buying my truck from that dealership; they've been incredibly irresponsible with my issues. I haven't felt any commitment from them as a customer. (Original) Compre una cadillac escalade 2021 en 2025 , compre todas las garantías y antes del año estoy teniendo problemas con mi camioneta , he ido al dealer 2 veces por garantia y ... Read More

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Google - Apr 9, 2026

(Translated by Google) I bought a 2021 Cadillac Escalade with a 2025 warranty, and before the year was even over, I'm already having problems with my truck. I've been to the dealership twice for warranty service, and the service has been terrible. I deeply regret buying my truck from that dealership; they've been incredibly irresponsible with my issues. I haven't felt any commitment from them as a customer. (Original) Compre una cadillac escalade 2021 en 2025 , compre todas las garantías y antes del año estoy teniendo problemas con mi camioneta , he ido al dealer 2 veces por garantia y el trato ha sido muy malo , estoy muy arrepentido de haber comprado mi camioneta en ese Dealer , han sido muy irresponsable con mis problemas, no he sentido en ningún momento el compromiso de ellos para mi como cliente

While this dealership maybe good at pleasing you initially selling the vehicle they are really horrible at taking care of you once the sale is made. I’m surprised how they have these 4.7 reviews when every time I run into someone there has always been a bad experience afterwards

Update coming. Service director reached out. I am documenting my experience with my 2025 CT5-V, which is now a formal Texas DMV Lemon Law case. While my Service Advisor, Jennifer Martinez, has been absolutely amazing maintaining constant communication and being the only person here who seems to care. The vehicle’s quality and the total lack of leadership have been unacceptable. ​The Mechanical Timeline (All Facts): ​ Sept 2025: Issues began almost immediately with a broken spark plug. ​ Nov 2025 - Jan 2026: Recurring Cylinder 6 misfires. After multiple visits, a porosity issue in the cylinder head was found to be leaking oil into the ... Read More

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Google - Mar 29, 2026

Update coming. Service director reached out. I am documenting my experience with my 2025 CT5-V, which is now a formal Texas DMV Lemon Law case. While my Service Advisor, Jennifer Martinez, has been absolutely amazing maintaining constant communication and being the only person here who seems to care. The vehicle’s quality and the total lack of leadership have been unacceptable. ​The Mechanical Timeline (All Facts): ​ Sept 2025: Issues began almost immediately with a broken spark plug. ​ Nov 2025 - Jan 2026: Recurring Cylinder 6 misfires. After multiple visits, a porosity issue in the cylinder head was found to be leaking oil into the spark plug tube, requiring a full cylinder head replacement. ​ Jan 2026: Immediately following the head replacement, the OnStar module (K73) suffered an internal failure, leaving the car in the shop for nearly another month. ​ Feb - March 2026: The engine suffered a catastrophic failure (bearing material found in the oil), requiring a full engine replacement and two new turbochargers. ​ March 24-25, 2026: I picked the car up Tuesday after the engine swap. Within 24 hours, it was back in the shop. What was called a 'simple alignment' is now a complete steering gear failure. Returning a car with failing steering after a major engine overhaul is a massive safety red flag. ​Management & Loaner Experience: I want to be clear that I am grateful for the fact that I have always been provided with a loaner vehicle. However, I am paying for a Cadillac CT5-V Series Twin Turbo one of Cadillac’s premier performance vehicles not a standard loaner car. I have spent 114+ days of my 8 months of ownership paying for a car I cannot drive. ​Leadership Failures: The most frustrating part has been the lack of professional accountability from leadership ​Avoidance: On Feb 4th, I went in person to speak with the GM (Mario) or Service Director (Nathan). I was instead directed to Joe Joseph (General Sales Manager) regarding 'repurchase options.' He never returned my call, and GM eventually denied my buyback despite these facts. ​The 'Email-Only' Director: Nathan has sent emails but has never once acknowledged me in person or stepped out to speak with me on the service drive, despite the severity of these failures. ​Policy over People: Despite the 4 months of shop time, I was still made to pay for a tire on a loaner vehicle. While I understand the policy, I expected a simple goodwill gesture given the catastrophic engine failure I've endured. If you value safety and leadership accountability, I suggest looking elsewhere.

I bought Cadillac for them after that I never see a good day always issues with my car and also the sale service people they are not have even respect I am strong recommend you all to not buy Cadillac and specially any kind of vehicles in this Dealership

I would stay away from this dealership, go anywhere but here these guys act like they know stuff about cars they really don’t. They don’t want to help you with anything. They’re rude and unexperienced to say the least.

I purchased a Cadillac CT4 from Covert Cadillac in May 2025. The vehicle was represented as new and described as a courtesy/loaner vehicle. After the purchase, I obtained a Carfax Vehicle History Report showing that the vehicle had been involved in a prior collision before the sale while it was in the dealership’s possession. This collision was not disclosed to me before I agreed to purchase the vehicle. When I raised the issue with the dealership, I was provided a damage acknowledgment form containing generic language stating that damage “may” have occurred while in storage, but the document did ... Read More

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Google - Mar 11, 2026

I purchased a Cadillac CT4 from Covert Cadillac in May 2025. The vehicle was represented as new and described as a courtesy/loaner vehicle. After the purchase, I obtained a Carfax Vehicle History Report showing that the vehicle had been involved in a prior collision before the sale while it was in the dealership’s possession. This collision was not disclosed to me before I agreed to purchase the vehicle. When I raised the issue with the dealership, I was provided a damage acknowledgment form containing generic language stating that damage “may” have occurred while in storage, but the document did not describe any specific collision or damage. I attempted to resolve the matter directly with the dealership in writing but was unable to reach a resolution with the manager. Based on my experience, I would encourage buyers to carefully review all paperwork and obtain a vehicle history report before purchasing, even on new vehicles.

I had such a great experience working with Diana Alejo at Covert Buick GMC when purchasing my new Buick Enclave. She was truly awesome from start to finish. Diana made the entire process so easy and quick, which I really appreciated as a busy mom. She was friendly, knowledgeable, and never made the process feel stressful or overwhelming. Everything moved quickly, the paperwork was smooth, and she made sure all of my questions were answered along the way. It honestly felt like working with someone who genuinely cared that we left happy. Buying a car can sometimes be a hassle, ... Read More

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DealerRater - Mar 11, 2026

I had such a great experience working with Diana Alejo at Covert Buick GMC when purchasing my new Buick Enclave. She was truly awesome from start to finish. Diana made the entire process so easy and quick, which I really appreciated as a busy mom. She was friendly, knowledgeable, and never made the process feel stressful or overwhelming. Everything moved quickly, the paperwork was smooth, and she made sure all of my questions were answered along the way. It honestly felt like working with someone who genuinely cared that we left happy. Buying a car can sometimes be a hassle, but Diana made it such a positive experience. I absolutely love my new Enclave and am so grateful for how seamless she made the whole process. If you’re looking for someone who is personable, efficient, and great to work with, definitely ask for Diana Alejo at Covert Buick GMC!

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I bought a used Infinity QX60 a few months ago at Covert Cadillac on 183 in Austin. Beware they add several things to the sell cost or window sticker even when you tell them you do not want it. One of them is window tint! I took the vehicle to the Infinity dealership to get its first oil change after purchase and find out that it needs brake rotor work and back brake pads. This will be $600 out of pocket after putting less than 5000 miles on the vehicle from date of purchase. I don't recommend looking at or buying any ... Read More

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Google - Feb 23, 2026

I bought a used Infinity QX60 a few months ago at Covert Cadillac on 183 in Austin. Beware they add several things to the sell cost or window sticker even when you tell them you do not want it. One of them is window tint! I took the vehicle to the Infinity dealership to get its first oil change after purchase and find out that it needs brake rotor work and back brake pads. This will be $600 out of pocket after putting less than 5000 miles on the vehicle from date of purchase. I don't recommend looking at or buying any vehicle from a COVERT dealership anywhere. This is the 2nd bad experience I have had with one of their locations in the last few years.

I tried to purchase two cars from Covert Cadillac this year and was unsuccessful. The new car sales reps do not want to work and made the buying process so horrible that I went and purchased from a dealer in the DFW area. I tried contacting Covert for warranty work and was informed I needed to call the collision place and not them. Called the collision place Covert informed me to call and they were even confused why I was not going through the dealership. Needless to say I do not recommend Covert Cadillac in Austin, they do not want ... Read More

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Google - Dec 22, 2025

I tried to purchase two cars from Covert Cadillac this year and was unsuccessful. The new car sales reps do not want to work and made the buying process so horrible that I went and purchased from a dealer in the DFW area. I tried contacting Covert for warranty work and was informed I needed to call the collision place and not them. Called the collision place Covert informed me to call and they were even confused why I was not going through the dealership. Needless to say I do not recommend Covert Cadillac in Austin, they do not want to help you buy you a car or fix anything.

I've attempted to buy a car here multiple times due to the fact they were the only cadillac dealer in the austin area for convenience. Service is horrible to say the least. Save your time and money and take it elsewhere.

Great experience with Covert Cadillac. Trevor made the process easy and enjoyable! I love my new Escalade!

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Travis and his team at Covert are absolutely amazing! He had my Yukon back to me within 24 hours which allowed us to leave town on time. Their customer service and attention to detail exceeded my expectations. Thank you Brad, Travis, Alex and your team!

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From start to finish, Derek at Covert Cadillac went above and beyond to make my Escalade purchase truly exceptional. What stood out most was his honesty, patience, and genuine commitment to helping me make this dream vehicle a reality. Derek worked tirelessly with me through every stage — coordinating with my credit union, answering countless questions, and keeping me updated with transparency and professionalism the entire way. Even when things took extra time (like shipping and paperwork), he stayed in touch and reassured me at each step. He truly went the extra mile — from helping with add-ons like the protection plan ... Read More

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DealerRater - Oct 13, 2025

From start to finish, Derek at Covert Cadillac went above and beyond to make my Escalade purchase truly exceptional. What stood out most was his honesty, patience, and genuine commitment to helping me make this dream vehicle a reality. Derek worked tirelessly with me through every stage — coordinating with my credit union, answering countless questions, and keeping me updated with transparency and professionalism the entire way. Even when things took extra time (like shipping and paperwork), he stayed in touch and reassured me at each step. He truly went the extra mile — from helping with add-ons like the protection plan to ensuring the Escalade was delivered in pristine condition. It’s rare to find a salesperson who treats you with this much respect, care, and follow-through. Thanks to Derek, I not only have the exact vehicle I wanted, but also one of the best dealership experiences I’ve ever had. I would recommend him and Covert Cadillac without hesitation to anyone looking for a first-class experience.

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I brought my vehicle in for a routine oil change and to address a flat tire. The dealership claimed the tire had a slash in the sidewall and needed to be replaced, quoting $400–$500. I approved the oil change but said I would get a second opinion on the tire. I drove just a few blocks to Discount Tire, where they found a simple screw in the middle of the tire and repaired it on the spot — free of charge. No slash, no replacement necessary. This experience has completely eroded my trust in this dealership. Whether this was a mistake or ... Read More

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Google - Oct 8, 2025

I brought my vehicle in for a routine oil change and to address a flat tire. The dealership claimed the tire had a slash in the sidewall and needed to be replaced, quoting $400–$500. I approved the oil change but said I would get a second opinion on the tire. I drove just a few blocks to Discount Tire, where they found a simple screw in the middle of the tire and repaired it on the spot — free of charge. No slash, no replacement necessary. This experience has completely eroded my trust in this dealership. Whether this was a mistake or an attempt to upsell an unnecessary service, I won’t be returning. Extremely disappointed in the deceptive practices.

This dealership service center is a complet rip off they are trying to say after having my brakes done with my 2021 cadillac I need brand new rear calipers and a brand new EBCM so EITHER someone up there is trying to rip people off or Cadillacs have become absolutely piece of garbage that everything fails at 60k miles

What ever you do, don’t fall for the “Covert Protection” and the “Tint/3M” charge. They don’t install new tint and paint protection is a farce. I gave this dealership a chance to do the right thing and they couldn’t help themselves but be unethical; mundane dealership practices. Don’t be taken advantage of.

My review is based on what I believe are deceptive advertising and unfair sales practices. I found a vehicle listed by the dealer on Cars.com and on their own website for $19,900. After test-driving the vehicle, I was presented with a purchase price of nearly $24,000. When I asked why the price was different from the online listing, I was told the base price of $19,900 was only valid if I purchased additional products, including: - A crystal fusion paint protection package - An extended warranty These were never disclosed in the listing. When I asked to have them removed, the dealership ... Read More

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Google - Aug 7, 2025

My review is based on what I believe are deceptive advertising and unfair sales practices. I found a vehicle listed by the dealer on Cars.com and on their own website for $19,900. After test-driving the vehicle, I was presented with a purchase price of nearly $24,000. When I asked why the price was different from the online listing, I was told the base price of $19,900 was only valid if I purchased additional products, including: - A crystal fusion paint protection package - An extended warranty These were never disclosed in the listing. When I asked to have them removed, the dealership reduced the added costs, but still insisted the online price was only valid with those add-ons. Additionally, they informed me that the listed price was only available if I used their in-house financing, and that if I chose to use my own bank or credit union, the price would increase. This was not disclosed in the listing and was only brought up after the test drive. I believe this constitutes a bait-and-switch scheme, a violation of fair advertising laws, and possibly a violation of Texas Deceptive Trade Practices statutes. I have filed complaints on FTC and BBB requesting the dealership be investigated for deceptive pricing practices, that the dealer be held accountable for violating advertising standards and that steps be taken to ensure this type of misleading conduct does not continue.

Absolutely Unacceptable Experience – Beware Before Doing Business Here I had an extremely disappointing and unprofessional experience with this dealership. Applications were done online. I agreed to cosign on a car for a friend, and we both provided our personal information with the understanding that the loan would be in my friend’s name with me as the cosigner—not the other way around. After submitting our information, we were completely ghosted for five days. No one answered phone calls, texts, or emails. The salesperson we initially worked with, Creed, disappeared without any explanation or follow-up. During this time, they continued ... Read More

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Google - Aug 7, 2025

Absolutely Unacceptable Experience – Beware Before Doing Business Here I had an extremely disappointing and unprofessional experience with this dealership. Applications were done online. I agreed to cosign on a car for a friend, and we both provided our personal information with the understanding that the loan would be in my friend’s name with me as the cosigner—not the other way around. After submitting our information, we were completely ghosted for five days. No one answered phone calls, texts, or emails. The salesperson we initially worked with, Creed, disappeared without any explanation or follow-up. During this time, they continued to run our credit multiple times without providing any updates or getting consent to do so. When we finally managed to get a hold of a finance manager, I was told that “people slip through the cracks sometimes.” That kind of excuse is unacceptable when dealing with people’s private financial information. To make matters worse, I found out they had submitted a separate application in my name alone, without my consent, and attempted to get a car loan solely under my name—which was never part of the agreement. This dealership showed a complete lack of professionalism, transparency, and regard for customer privacy. I highly recommend extreme caution when dealing with them, especially when it comes to sharing any personal or financial information.

They lied about the condition of the car, never mentioned it had a broken windshield after all the communications and having me drive 5 hours to get there

Bought a used Cadillac in 2023 from Covert in North Austin. We had so many negative and unprofessional issues from sales to finance... but the vehicle seemed like a good deal, so we bought and signed. But it is, in fact, a LEMON. We purchased the extended warranty, and that process is also negative and unprofessional. But thank god for the warranty, because the LEMON keeps breaking down. A giant disappointment was getting a flat tire, to find that the spare was dry rotted and unusable (shouldn't it be standard for safety to sell a vehicle with a spare???). When ... Read More

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Google - Jun 27, 2025

Bought a used Cadillac in 2023 from Covert in North Austin. We had so many negative and unprofessional issues from sales to finance... but the vehicle seemed like a good deal, so we bought and signed. But it is, in fact, a LEMON. We purchased the extended warranty, and that process is also negative and unprofessional. But thank god for the warranty, because the LEMON keeps breaking down. A giant disappointment was getting a flat tire, to find that the spare was dry rotted and unusable (shouldn't it be standard for safety to sell a vehicle with a spare???). When the battery died, the person replacing it said it looked original (again, did they sell the vehicle with a 6 year old battery in it??). But the review comes today, because the AC went out last weekend on the Cadillac. The vehicle has been in service for 5 days, and it won't be ready for pick up before our planned family vacation. And Covert will not cover more than $150 total towards a rental car for us to have for the family vacation... which barely covers a day. We won't be buying from Covert ever again and I do NOT recommend.

If transparency matters to you, be extremely cautious with Cadillac Covert. Let me be very clear: if they had been upfront as they claim to be, they would have started by saying their labor rate is $249/hour and that my warranty company only covers $170/hour. Instead, I was told, “They’re only covering half the cost,” which was misleading at best. I was also told that “the mechanic is going to take some time off the job and give me a $100 discount.” That turned out to be false. My warranty company approved 2.8 hours of labor, and it looked like this ... Read More

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DealerRater - Jun 24, 2025

If transparency matters to you, be extremely cautious with Cadillac Covert. Let me be very clear: if they had been upfront as they claim to be, they would have started by saying their labor rate is $249/hour and that my warranty company only covers $170/hour. Instead, I was told, “They’re only covering half the cost,” which was misleading at best. I was also told that “the mechanic is going to take some time off the job and give me a $100 discount.” That turned out to be false. My warranty company approved 2.8 hours of labor, and it looked like this shop tried to inflate the time. Do I know that for a fact? No—but the way things played out sure makes it seem that way. They also never mentioned you were overcharging for parts, or that you were tacking on an $85 charge for a battery test after installing the battery. That was never explained upfront. In fact, a lot of important details were left out—including what actually got communicated to the warranty adjuster. Had I known the full picture, I would’ve stopped the work on my vehicle immediately. They claim to have highly qualified technicians, but an ASE certification for the shop just means one certified tech. I know you’ll say your people are GM or Cadillac-certified, but that just means they specialize in those brands. That doesn’t justify the lack of transparency. And here’s another red flag: they waived the diagnostic fee, but that wasn’t reflected in the warranty claim. Instead, the $85 battery test was added. Why? That makes no sense—unless it was a way to recoup cost without notifying me. They told me dealerships are always more expensive. That’s just not true. I take my GMC to Covert right next door, and they’ve actually been less expensive than independent shops I’ve used. So that argument doesn’t hold up either. Here’s the bottom line: they may not have lied, but they definitely weren’t honest or upfront—and that matters just as much. Because of the way this was handled, I lost the ability to make an informed decision about where to take my vehicle. They led me to believe my warranty company was shorting me—when in reality, they were. I was angry enough yesterday to consider canceling my warranty altogether. I even took my frustration out on AJ from the warranty company, which I’m not proud of—but to his credit, he calmly explained what might really be happening. And sure enough, he was right. I’m not sure how much prepaid maintenance I have left, but once it’s used up, I’ll be taking my business elsewhere—and that includes GMC Covert. If this is how Cadillac Covert operates, I have no reason to trust the sister shop next door, owned by the same people. I truly hope I never have to do business with this place again.

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Don’t ever buy a car here. Took a down payment let me drive off the lot to call me and say it wasn’t approved I couldn’t get my money back and now am paying double the interest rate they had me sign on. STAY AWAY from any covert dealership

I’ve purchased my 3rd straight vehicle from Covert GMC and will continue to do business with this dealership. Great customer service and always willing to work with me and my budget.

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My advisor, Gilbert, was excellent. He is very professional, informative providing stellar customer service! He’s a keeper Covert..

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Terrible

Excellent service. I always wait in the lounge. The service took about 1.5 hours. If you could do anything improve the wait time of Customer who has an appointment and was on time that would great. Also, I found out after booking the appointment that Mondays are discount day and that would have been helpful to know from the scheduler.

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I’ve been going inclusivity and dedicated to Covert Cadillac and even made major purchases with this dealership over 10 years. Unfortunately as they grow their customer service has really declined and not to mention the time for repairs is unbelievable. I don’t mind paying the higher prices, however not receiving what I pay for with zero communication when I try and communicate with my assigned service advisor. I’ve moved my vehicles to a different dealership with amazing communication and same day service as they go above and beyond.

hayden h: update on my car now they are charging me for the rental car that was “the only option” through hertz. so now not only am i making payments on a vehicle i don’t have possession of they are also charging me for the incomparable loaner vehicle. still no updates on parts on a brand new vehicle and a very dissatisfied customer that they have yet to call to even give a status update to. GO SOMEWHERE ELSE!!!

I have a Cadillac Ext 2007 with 142,000 miles that I purchased from Covert Cadillac and I just found out that I can’t take it back to the dealer to get it worked on because they don’t on vehicles over 10 years old. So I just letting everyone know that because I didn’t it before I made my purchase. They don’t tell you this up front.

I recently had inquire about a truck. We were in the process of negotiation but Zane didn’t seem to care to sell the truck. The truck was sold the very next day after we agreed on a down payment and to service the truck for a recall that it had. I’ve worked with many salesman but Zane just didn’t seem to care at all in the process of making a sell. I feel like I wasn’t taken serious. Even after it was sold he didn’t offer different options as a good salesman would.

To be clear, this is for their service department. They unfortunately seem to charge random prices for things, which is annoying but negotiable. What is actually unacceptable is that I have spent over $500 in diagnostic fees with both my front and rear brakes, only to be told that there’s nothing wrong and my car was safe to drive across the country. After the last time they looked at it there was an annoying squeak but I had no choice to drive it anyway as they said the car was fine. Drove it across the country. Car was not fine. ... Read More

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Google - Apr 28, 2025

To be clear, this is for their service department. They unfortunately seem to charge random prices for things, which is annoying but negotiable. What is actually unacceptable is that I have spent over $500 in diagnostic fees with both my front and rear brakes, only to be told that there’s nothing wrong and my car was safe to drive across the country. After the last time they looked at it there was an annoying squeak but I had no choice to drive it anyway as they said the car was fine. Drove it across the country. Car was not fine. My rear and front brakes were sticking and wore down 40% of their useful life in 1000 miles. The dealer in California correctly diagnosed the issue immediately, free of charge. I asked Nathan, the service manager to refund the diag fees. He refused to take accountability or be helpful in any way. He is never in the office, never answers phone calls and stopped responding to my emails. I really wish it didn’t come to this but he’s left me no choice to share my experience here. Edit: no one reached out (big surprise)

Luckily for Covert, the car sold itself. The sales department is the worst I've ever dealt with and we've purchased from Volvo, Lincoln and Audi. The salesperson, Tyler Frank, didn't show us the car or a single feature, did not walk us to the car--he pointed to it, he didn't show us any options, have anything set up or looked over and despite having two days to get the car ready, it was missing the SD card, thus the car had no navigation. It then took over a week and a conversation with the client relationship ... Read More

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Google - Mar 26, 2025

Luckily for Covert, the car sold itself. The sales department is the worst I've ever dealt with and we've purchased from Volvo, Lincoln and Audi. The salesperson, Tyler Frank, didn't show us the car or a single feature, did not walk us to the car--he pointed to it, he didn't show us any options, have anything set up or looked over and despite having two days to get the car ready, it was missing the SD card, thus the car had no navigation. It then took over a week and a conversation with the client relationship manager to get the SD card. I had to follow up with Tyler Frank daily to check in on the SD card progress and the only reason we got it 11 days after the purchase was because of the client relationship manager getting involved. Covert wouldn't accept personal checks since we were in Houston instead of Austin despite our bank being Chase which just lead to an additional hassle, expense and headache on our part. Sadly, Covert had the car we wanted. The other two Cadillac dealerships I went to had exceptional service and customer focused salespeople. I'm disappointed that our money and a commission went to someone that couldn't be bothered to assist in any way.